, , 100 Montgomery St. 10th Floor Dedicated Customer Service Professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Willingness to take on added responsibilities to meet team goals.
Active Listening
Workplace safety
Inbound and Outbound Calling
Creative problem solving
Multi-line phone talent
Account management
Professional telephone demeanor
Thornton Township High School Harvey, IL , Expected in 06/1987 – – Diploma : English - GPA :
Completed professional development in Math and English
Moraine Valley Community College Palos Hills , IL Expected in 05/2010 – – Associate Of Applied Science : Child Care Management - GPA :
Completed professional development in Early Childhood Education
Certified Certified Pharmacy Technician , Ptcb - 1998- present
Licensed Pharmacy Technician - 1998-present
Lifepoint Hospitals - Sortation Associate Lawrenceburg , TN , 11/2021 - Current
Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
Used automated palletizing machinery for block packing product.
Performed well during first, second and third shift rotations.
Moved pallets and packing material to designated vacant storage areas for operational safety.
Maintained high-level work standard achieving 100% accuracy sorting and processing.
Lifted 50+ pounds using safety lifting belt.
Informed management immediately of sorting issues, conveyor problems and safety concerns.
+ Edit or add your own
Us Oncology, Inc. - Central Scheduler Dallas , TX , 11/2020 - 11/2021
Scheduled patients for tests and consultations.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Increased office productivity by transcribing over 200 daily meetings and appointments and implementing organizational systems for documents.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Answered phone calls and messages for 200-physician and medical facilities, scheduling appointments and handling patient inquiries.
Communicated information to patients regarding requirements for appointments and test preparation.
Used electronic systems to enter provider orders and retrieve test results.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
+ Edit or add your own
Organized and maintained patient chart filing system to promote quick data finding for staff.
St. Joseph Health - Pharmacy Technician Rohnert Park , CA , 04/2020 - 11/2020
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Developed network of medical professionals whose referrals led to average increase of 300 patients per quarter.
Processed over 400 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Entered and processed patients' prescriptions into internal system.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
+ Edit or add your own
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Sam's Club - Certified Pharmacy Technician City , STATE , 05/2014 - 03/2020
Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment.
Collected co-payments or full payments from customers.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Communicated directly with doctors offices via telephone, fax, and email.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Counted, measured, and compounded medications following standard procedures.
+ Edit or add your own
Maintained drug inventory levels by ordering necessary medications and supplies.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions . As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved? Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
95 Excellent resume Strength
Length Measurable Results Personalization Strong Summary Target Job Typos Word Choice