(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated Customer Service Professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Willingness to take on added responsibilities to meet team goals.

  • Active Listening
  • Workplace safety
  • Inbound and Outbound Calling
  • Creative problem solving
  • Multi-line phone talent
  • Account management
  • Professional telephone demeanor
Thornton Township High School Harvey, IL , Expected in 06/1987 Diploma : English - GPA :
  • Completed professional development in Math and English
Moraine Valley Community College Palos Hills, IL Expected in 05/2010 Associate Of Applied Science : Child Care Management - GPA :
  • Completed professional development in Early Childhood Education
  • Certified Certified Pharmacy Technician , Ptcb - 1998- present
  • Licensed Pharmacy Technician - 1998-present
Work History
Lifepoint Hospitals - Sortation Associate
Lawrenceburg, TN, 11/2021 - Current
  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Used automated palletizing machinery for block packing product.
  • Performed well during first, second and third shift rotations.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Maintained high-level work standard achieving 100% accuracy sorting and processing.
  • Lifted 50+ pounds using safety lifting belt.
  • Informed management immediately of sorting issues, conveyor problems and safety concerns.

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Us Oncology, Inc. - Central Scheduler
Dallas, TX, 11/2020 - 11/2021
  • Scheduled patients for tests and consultations.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Increased office productivity by transcribing over 200 daily meetings and appointments and implementing organizational systems for documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered phone calls and messages for 200-physician and medical facilities, scheduling appointments and handling patient inquiries.
  • Communicated information to patients regarding requirements for appointments and test preparation.
  • Used electronic systems to enter provider orders and retrieve test results.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.

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  • Organized and maintained patient chart filing system to promote quick data finding for staff.
St. Joseph Health - Pharmacy Technician
Rohnert Park, CA, 04/2020 - 11/2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Developed network of medical professionals whose referrals led to average increase of 300 patients per quarter.
  • Processed over 400 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

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  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Sam's Club - Certified Pharmacy Technician
City, STATE, 05/2014 - 03/2020
  • Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment.
  • Collected co-payments or full payments from customers.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted, measured, and compounded medications following standard procedures.

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  • Maintained drug inventory levels by ordering necessary medications and supplies.

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Resume Overview

School Attended

  • Thornton Township High School
  • Moraine Valley Community College

Job Titles Held:

  • Sortation Associate
  • Central Scheduler
  • Pharmacy Technician
  • Certified Pharmacy Technician


  • Diploma
  • Associate Of Applied Science

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