Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Dedicated and focused Receptionist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Highlights
Telephone (multi-line) and reception techniques
Correspondence, mail processing
Managing/filing patient records
Appointment scheduling
Patient billing (electronic, manual) CMS-1500
Insurance Billing/ ICD-9 & CPT Coding
Medical Manager (Computerized Patient Database)
Office 2000: WORD, EXCEL, and POWERPOINT
Medical Keyboarding (typing 45wpm)
Experience
Sortation Associate, 11/2016 to Current Palomar Health – Vista, CA,
Sorting packages based on size and destination.
Building pallets, wrapping pallets, transporting pallets with pallet jack, and sorting packages and pallets.
You can expect to handle packages from small envelopes to boxes ranging up to 49 pounds.
Manually wrapping finished pallets
Call Center Operator, 10/2015 to 04/2016 Wesley Enhanced Living – Ottsville, PA,
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Build sustainable relationships and engage customers by taking the extra mile.
Call Center Operator/Scheduler, 06/2014 to 07/2015 Near North Health Services – City, STATE,
Scheduled appointments for patients, reviewed appointment date, time, location, and provider's name with caller.
Answered telephone promptly and in a polite and professional manner.
Obtained and entered accurate demographic information into Next Gen (address, telephone
number, name of insurance or self-pay status).
Home care Aide, 05/2009 to 06/2015 Community Care Systems Inc – City, STATE,
Provide health care services in patients residences
Perform domestic and household tasks
Transport and accompany patients to doctors office or to hospital
Provide companionship and basic emotional or psychological support
Customer Service/Call Center Agent, 01/2007 to 01/2008 Computershare Fund Services – City, STATE,
Promptly respond to telephone inquiries and ensure that clients' needs are met with accuracy and professionalism.
Listen actively and probe to determine the needs.
Maintain shareholder accounts on the appropriate systems
Tax Preparer/Receptionist, 2001 to 03/2004 Liberty Tax Service – City, STATE,
Prepared state and federal taxes, introduced customers to the products and services that the company offered, answered telephones, gave customers telephone numbers to the IRS.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Tax Preparer/Receptionist, 1999 to 03/2007 Jackson Hewitt Tax Service – City, STATE,
Prepared state and federal taxes, introduced customers to the products and services that the company offered, answered telephones, gave customers telephone numbers to the IRS.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Education
Associate of Arts: Health Care Administration, Expected in 2015 University of Phoenix Online Education - Chicago, IL GPA:
: Medical Administrative Assistant, Expected in 2008 Everest College - Chicago, IL GPA: Diploma
: Medical Office Assistant, Expected in 2003 College of Office Technology - Chicago, IL GPA: Certificate
Bachelor of Arts: Business Administration, Expected in 2018 Columbia College of Missouri - Gurnee, IL GPA:
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