sortation associate resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Dedicated and focused Receptionist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Highlights
Telephone (multi-line) and reception techniques
Correspondence, mail processing
Managing/filing patient records
Appointment scheduling
Patient billing (electronic, manual) CMS-1500
Insurance Billing/ ICD-9 & CPT Coding
Medical Manager (Computerized Patient Database)
Office 2000: WORD, EXCEL, and POWERPOINT
Medical Keyboarding (typing 45wpm)
Education
University of Phoenix Online EducationChicago, ILExpected in 2015 ā āAssociate of Arts:Health Care Administration - GPA:
College of Office TechnologyChicago, ILExpected in 2003 ā ā:Medical Office Assistant - GPA:Certificate
Columbia College of MissouriGurnee, ILExpected in 2018 ā āBachelor of Arts:Business Administration - GPA:
Experience
Palomar Health - Sortation Associate Vista, CA, 11/2016 - Current
Sorting packages based on size and destination.
Building pallets, wrapping pallets, transporting pallets with pallet jack, and sorting packages and pallets.
You can expect to handle packages from small envelopes to boxes ranging up to 49 pounds.
Manually wrapping finished pallets
Wesley Enhanced Living - Call Center Operator Ottsville, PA, 10/2015 - 04/2016
Follow communication āscriptsā when handling different topics.
Identify customersā needs, clarify information, research every issue and provide solutions and/or alternatives.
Build sustainable relationships and engage customers by taking the extra mile.
Near North Health Services - Call Center Operator/Scheduler City, STATE, 06/2014 - 07/2015
Scheduled appointments for patients, reviewed appointment date, time, location, and provider's name with caller.
Answered telephone promptly and in a polite and professional manner.
Obtained and entered accurate demographic information into Next Gen (address, telephone
number, name of insurance or self-pay status).
Community Care Systems Inc - Home care Aide City, STATE, 05/2009 - 06/2015
Provide health care services in patients residences
Perform domestic and household tasks
Transport and accompany patients to doctors office or to hospital
Provide companionship and basic emotional or psychological support
Computershare Fund Services - Customer Service/Call Center Agent City, STATE, 01/2007 - 01/2008
Promptly respond to telephone inquiries and ensure that clients' needs are met with accuracy and professionalism.
Listen actively and probe to determine the needs.
Maintain shareholder accounts on the appropriate systems
Liberty Tax Service - Tax Preparer/Receptionist City, STATE, 2001 - 03/2004
Prepared state and federal taxes, introduced customers to the products and services that the company offered, answered telephones, gave customers telephone numbers to the IRS.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Jackson Hewitt Tax Service - Tax Preparer/Receptionist City, STATE, 1999 - 03/2007
Prepared state and federal taxes, introduced customers to the products and services that the company offered, answered telephones, gave customers telephone numbers to the IRS.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
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