sortation associate resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dependable Sortation Associate bringing superior work ethic and proven time management skills necessary to meet challenging performance targets. Familiar with picking, preparing and shipping wide range of merchandise. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Strong Organization Skills
  • Staff Development
  • Regulatory Compliance
  • Pay Scale Proficiency
  • Team Collaboration
  • Retail Sales
  • Critical Thinking
  • Good Work Ethic
  • Fluent in Spanish
  • PPE Use
  • Problem Resolution
  • Organizational Skills
  • Friendly, Positive Attitude
  • Planning & Organizing
  • Team Management
  • Flexible Schedule
  • Customer Service
  • Computer Skills
  • Reliable & Trustworthy
  • Relationship Building
  • Data Management
  • Microsoft Office
  • Supervision & Leadership
  • Conflict Resolution
  • Active Listening
  • Training & Development
  • People Skills
  • Maintenance & Repair
  • Basic Math
  • Team Building
Education and Training
Milan Institute - San Antonio San Antonio, TX Expected in 01/2000 Associate of Arts : Cosmetology - GPA :
Hershey Entertainment & Resorts Company - Sortation Associate
Hershey, PA, 06/2021 - Current
  • Met demanding performance targets by working efficiently and backing up fulfillment team members.
  • Evaluated condition of items to determine whether to accept or reject returns and routed acceptable items to stations for repackaging and resale.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
Hershey Entertainment & Resorts Company - Cosmetologist
Hershey, PA, 04/2016 - 06/2021
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Administered employee discipline through verbal and written warnings.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on duties, policies and procedures.
  • Guided management and supervisory staff to promote smooth operations.
  • Led employee evaluations with constructive feedback to boost performance.
  • Supervised employees through planning, assignments and direction.
  • Taught alertness and security tactics to reduce theft and losses.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Tracked monthly sales to generate reports for business development planning.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Fantastic Sams Cut & Color - Cosmetologist
City, STATE, 07/2002 - 04/2016
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Addressed customer problems quickly and according to service standards.
  • Resolved guest complaints.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Scheduled employees and oversaw customer appointment calendar.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Consulted with customers to understand needs and recommend professional hair services.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Supervised banking procedures, cash flow and accounting processes.
  • Handled staff development, budgeting and supply ordering.
  • Consistently recognized by management for providing superior customer service.
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
  • Handled guest complaints, maintaining positive dining experience for restaurant patrons.
  • During tenure, hired, developed and managed more than 12 employees.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
Spanish :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Milan Institute - San Antonio

Job Titles Held:

  • Sortation Associate
  • Cosmetologist
  • Cosmetologist


  • Associate of Arts

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