Results-focused professional with strength in, and. Proactive leader with strengths in communication and collaboration. Proficient in leveraging and knowledge to promote. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
Reliable and trustworthy
Friendly, positive attitude
Planning
Conflict resolution
Leadership
Communication
Work ethic
Supervision
Team building
Flexible
Experience
Sort Associate, 10/2020 - Current Amn Healthcare – Savannah, GA,
Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Resolved conveyor system issues by clearing jams and blockages.
Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
Disposed of debris and hazardous materials properly to avoid contamination.
Juggled shift duties, prioritizing immediate tasks to streamline operations.
Recognized defective material and reported issues to management to facilitate aprompt resolution.
Culled knowledge of OSHA safety standards to communicate potential hazards and issues to Safety Manager.
Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Authored safety reports detailing issues and options for correcting problems.
Led frequent safety drills to maintain effective hazard awareness and emergency response of all team members.
Provided hands-on training to all company employees.
Contributed to procedural and operational audits.
Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
Authored, coordinated and delivered mass educational briefings focused on occupational mishap trends and prevention.
Community Liaison, 01/2013 - Current Kroger – Arlington, TX,
Provided community education about local medical facilities, hospice care, and resources to enlighten and inform.
Developed and coordinated Aid and Attendance , including meeting schedules and volunteer recruitment.
Liaised with community members, business owners and officials to address current issues and find appropriate solutions.
Answered calls and interacted with community members to provide information on advocacy services.
Worked closely with [Job Title] during situations, handling such tasks as conducting research, fielding phone calls.
Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
Assisted the Directors during by handling administrative tasks, conducting research and using useful technology.
Promoted community events and news through brochures, emails and social media, which were distributed to local families and community leaders.
Created and delivered community presentations to deliver at local events, including workshops, seminars, stand downs and local fairs.
Identified new resources within community and met with local stakeholders to discuss ways to blend such capabilities with current programs.
Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
Helped people enroll in programs, arrange transportation and coordinate paperwork.
Received processed and tracked patient documentation with speed and accuracy.
Recognized by management for providing exceptional customer service.
Established relationships with all stakeholders, including management, local leaders and community members through active listening, positive engagement.
Worked closely with teams during situations, handling such tasks as conducting research, fielding phone calls and using.
Created and delivered community presentations to deliver at local events, including workshops, seminars and fairs.
Identified new resources within community and met with community leaders to discuss ways to blend such capabilities with current programs.
Assisted teams during situations by handling administrative tasks, conducting research and.
Assisted teams during situations by handling administrative tasks, conducting research.
Created and delivered community presentations to deliver at local events, including workshops, seminars and fairs.
Identified new resources within community and met with community leaders to discuss ways to blend such capabilities with current programs.
Identified new resources within community and met with to discuss ways to blend such capabilities with current programs.
Assisted during situations by handling administrative tasks, conducting research.
Owner, 04/2005 - 12/2011 Al's Red Hots, Inc. – City, STATE,
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed hiring and training of new department managers to drive organizational improvements.
Assessed, optimized and elevated operations to target current and expected demands.
Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for restaurant.
Negotiated with meat vendors to gain optimal pricing on products resulting in 20% increase in profit margin.
Supervised performance of 25 workers with goals of improving productivity, efficiency and cost savings.
Developed business and marketing plans and prepared monthly financial reports.
Analyzed small client business needs and assisted in determining appropriate resources and strategies.
Assembled and managed teams for development, construction, sales and marketing initiatives.
Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
Identified client business and operational needs and introduced services to provide solutions.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
Set pricing structures according to market analytics and emerging trends.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Secured long-term accounts, managing sales presentations to promote product and brand benefits.
Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Hosted fundraising events for various charities to boost brand awareness and community engagement.
Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
Helpdesk Support Engineer\System Analyst, 03/1999 - 08/2004 Chicago Board Of Trade Corporate – City, STATE,
Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Worked to resolve technical issues for global users using and remote diagnostic tools.
Created robust end-user self-service tools and documentation for support.
Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Assisted customers by troubleshooting and resolving technical problems.
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Served as level-three support escalation point for -member distributed support staff.
Managed user profiles, security access and shared file structures.
Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
Managed IT setup and service requests for hardware, and for local and remote users.
Worked with customer service supervisors to resolve customer concerns on daily basis.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Conducted end-user training and provided technical support on hardware, software and network issues.
Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Resolved record-breaking backlog of support tickets following major system malfunction within.
Created new accounts, reset passwords and configured access to servers and file management software for users.
Handled large volume of phone calls, chat and emails in support of and systems.
Walked customers through processes of installing software or hardware and initial program start up procedures.
Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Issued software license codes to new and existing customers for and bundles.
Trained new employees on support processes, procedures and knowledge base.
Education and Training
: Business Administration And Management, Expected in - National Louis University - Chicago, IL GPA:
: Business Administration , Expected in - Jackson State University - Jackson, MS GPA:
: Administrative Assistance And Secretarial Science, Expected in 01/1982 - Taylor Business Institute - Chicago, IL GPA:
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