Sort Associate resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Results-focused professional with strength in, and. Proactive leader with strengths in communication and collaboration. Proficient in leveraging and knowledge to promote. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Reliable and trustworthy
  • Friendly, positive attitude
  • Planning
  • Conflict resolution
  • Leadership
  • Communication
  • Work ethic
  • Supervision
  • Team building
  • Flexible
10/2020 to Current FC Associate I William Hill | Saint Johns, MO,
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Culled knowledge of OSHA safety standards to communicate potential hazards and issues to Safety Manager.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Loaded and unloaded trucks, contacted suppliers for estimated arrival time, stocked and organized products to prepare for customer orders and picked and packed orders.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Accepted, processed and filled orders quickly and accurately.
  • Utilized shipping system software to verify all necessary files were uploaded to shipping delivery service.
  • Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Scanned incoming products with radio-frequency scanners and entered products into inventory management system, allowing clear stock tracking and efficient customer order fulfillment.
08/2019 to 10/2019 Retail Customer Service Representative Partners Healthcare System | Burlington, MA,
  • Provided community education about local medical facilities, hospice care and resources to enlighten and inform.
  • Developed and coordinated Aid and Attendance , including meeting schedules and volunteer recruitment.
  • Liaised with community members, business owners and officials to address current issues and find appropriate solutions.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Worked closely with Management during situations, handling such tasks as conducting research, fielding phone calls and.
  • Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
  • Assisted the Directors during by handling administrative tasks, conducting research and using useful technology.
  • Promoted community events and news through brochures, emails and social media, which were distributed to local families and community leaders.
  • Created and delivered community presentations to deliver at local events, including workshops, seminars, stand downs and local fairs.
  • Identified new resources within community and met with local stakeholders to discuss ways to blend such capabilities with current programs.
  • Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
  • Received processed and tracked patient documentation with speed and accuracy.
  • Recognized by management for providing exceptional customer service.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Provided excellent services for customers by following up on issues.
  • Excelled in exceeding daily credit card application goals.
  • Regularly developed customer service improvement initiatives.
  • Managed needs of customers in busy environment alongside team of customer relations professionals.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Exceeded service goals while leveraging customer service, sales and employee management best practices.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Consulted with customers on modern styles and trends.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Served needs of customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Replenished shelves to maintain adequate merchandise levels.
05/2018 to 04/2019 Administrative Director Dk Security | Augusta, MI,
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for restaurant.
  • Negotiated with meat vendors to gain optimal pricing on products resulting in 20% increase in profit margin.
  • Supervised performance of 25 workers with goals of improving productivity, efficiency and cost savings.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Analyzed small client business needs and assisted in determining appropriate resources and strategies.
  • Assembled and managed teams for development, construction, sales and marketing initiatives.
  • Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Set pricing structures according to market analytics and emerging trends.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
  • Organized and maintained documents, files and records.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Produced and filed payroll reports every week.
  • Managed payroll for employees at various different locations.
03/2018 to 12/2018 Retail Assistant Brattle Group | Washington, MA,
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Worked to resolve technical issues for global users using and remote diagnostic tools.
  • Created robust end-user self-service tools and documentation for support.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Assisted customers by troubleshooting and resolving technical problems.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Served as level-three support escalation point for -member distributed support staff.
  • Managed user profiles, security access and shared file structures.
  • Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Managed IT setup and service requests for hardware, and for local and remote users.
  • Worked with customer service supervisors to resolve customer concerns on daily basis.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Conducted end-user training and provided technical support on hardware, software and network issues.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Resolved record-breaking backlog of support tickets following major system malfunction within.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Handled large volume of phone calls, chat and emails in support of and systems.
  • Walked customers through processes of installing software or hardware and initial program start up procedures.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Issued software license codes to new and existing customers for and bundles.
  • Trained new employees on support processes, procedures and knowledge base.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Communicated with customers about offerings, including policies, restrictions and refund policies.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
03/2017 to 11/2017 Operations Assistant Carlisle Companies Incorporated | Minneapolis, MN,
  • Established work schedules and assignments for employees.
  • Discussed openings with department managers, as well as desired characteristics and qualifications in candidates.
  • Collaborated with department managers to develop morale-boosting strategies to increase satisfaction and reduce turnover.
  • Created and modified job descriptions within all departments.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Created interview questionnaires, assessment guidelines and onboarding processes to ensure efficiency at each hiring phase.
  • Recruited and trained talented individuals to support multi-functional employee teams for roles in management, hospitality or maintenance, security, technical specialties, students and community volunteers.
  • Accomplished multiple duties, including strategic workforce planning, new employee onboarding, labor relations and health benefits administration.
  • Guided clients on how to conduct background checks and verify references.
  • Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
  • Attended events and advertised employment opportunities across multiple outlets, including social media, and.
  • Addressed employee harassment allegations, work complaints and other concerns diligently.
05/2008 to 08/2016 Customer Service Representative Wablec Global Services | City, STATE,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Reviewed all invoices before sending to customers
  • Filed closed orders or back orders in a timely manner
  • Coordinated with the production team to ensure an on time delivery.
  • Reported customer inventory inbound and outbound weekly\bi- weekly
Education and Training
Expected in 2013 Bachelor of Arts | Business Administration San Francisco State University, San Francisco, CA GPA:

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Resume Overview

School Attended

    Job Titles Held:

    • FC Associate I
    • Retail Customer Service Representative
    • Administrative Director
    • Retail Assistant
    • Operations Assistant
    • Customer Service Representative


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