softline associate resume example with 1+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Multi-talented professional who has consistently rewarded for success in planning and operational improvements. Experience in customer service, sales, business operations procedures positively impacting overall morale and productivity. Experienced Customer Service Representative with over 5 years of overall experience and recently partook in training for call center operations and received certification. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements by being naturally meticulous, maintaining professional demeanor, and consistently requesting feedback/constructive criticism to improve work ethic. Also has a reputation for diligently striving to meet all requested attainments.
Skills
Data Entry
Documenting/Filing
Professional Telephone Voice
Call Center Operations
Customer Service
Problem Solving Skills
Technical Support
Complaint Resolution
Verbal and written communication
Sales Expertise
Organization
Sense of Urgency
Money Handling
Payment Verification/Processing
Project organization
Order picking and processing
Work History
05/2020 to Current
Softline AssociateOld National Bank – Holland, MI,
Greeted customers and helped with product questions, selections, and purchases.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Stocked merchandise each shipment: clearly labeling items, arranging according to size or color and preparing attractive displays.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Opened, processed and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked prices for customers and processed items sold by scanning barcodes.
Created SKU labels
Assisted customers by answering questions and fulfilling requests.
Assisted customers with locating and choosing merchandise in any store department.
Listened to customer needs and desires to identify and recommend optimal products.
Answered questions about store policies and concerns to support positive customer experiences.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
05/2020 to 09/2020
Call Center AgentSika Corporation – Houston, TX,
Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
Answered average of 60 calls per day, addressing customer inquiries, solving problems and providing product information with a positive attitude.
Data Entry customer information, thoroughly documented details of call, provided summary for resolution, or submitted cases if necessary.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Consistently challenged daily target to deliver support to approximately 6 customers every 30 minutes.
Verified customers into account with proper authentication
Ensured safety/security of customer's account with confidentiality
Promoted available products and services to customers during service, account management and order calls.
Educated customers on product and service details and information.
Collaborated with internal partners and customers to determine user needs and deliver technical protocols to resolve issues.
Engaged in continuous learning and development opportunities to promote continued performance improvement.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Collaborated with multiple departments to correct mistakes, track shipments and handle damage claims.
Resolved issues by coordinating with various department teams.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Recommended wireless service/devices to customers, thoroughly explaining details.
Met monthly sales attainment with an average of 2.0% or higher
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Routinely processed over debit and credit card and electronic check payments over the phone
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Applied analytical and problem-solving skills to troubleshoot and resolve technical issues.
06/2019 to 01/2020
Customer Service RepresentativeHy-Vee – Dyersville, IA,
Consistently helped a high volume of customers, while maintaining a professional work demeanor and positive attitude.
Received incoming calls and messages and addressed phone requests.
Handled over 30 calls per shift adding new customers, retrieving data, presenting relevant product information and cancelling orders.
Assisted customers with scheduling future plan ahead order requests, and arranging merchandise pick ups at other locations.
Directed customers to appropriate departments/stores for additional support in correlation to order.
Entered customer details into company's system to track requests, document problems, and record solutions offered.
Promptly provided support for unresolved issues.
Verified accuracy of customer account information and updated when necessary.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Provided primary customer support to internal (in-store) and external (online) customers in a fast-paced environment.
Prepared credit recovery reports by collecting and analyzing customer information.
Operated in dynamic, high volume environments to provide skilled assistance to more than 45 customers per day.
Processed payments over the phone
Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Delivered superior client service
Trained new team members
Held other positions: Oven Tender/Makeline
06/2019 to 09/2019
E-Commerce ClerkKroger – City, STATE,
Picked and fulfilled online orders as received.
Prioritizing orders by time received, then anticipated pick-up time.
Reviewed status of staging, picking, and payment authorizations on all orders.
Communicating with customers on items that are currently in/out of stock and making substitutions if necessary.
Meeting requested time for order pick-up.
Processing payments during curbside pick up.
Received incoming calls/messages and addressed phone requests
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Documenting, printing, and filing daily reports at closing.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Collaborated with other departments to meet production requirements and quality standards.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Independently performed department closing procedures without supervision
Education
Expected in to to
Bachelor’s : Nursing Middle Georgia College - Cochran, GA GPA:
Expected in to to
: Phlebotomy Institute of GA - Macon , Georgia , GPA:
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