Team Leader experienced in directing the activities of workgroups. Adept at developing strategies, providing training, setting goals, and obtaining team feedback. Excellent interpersonal and communication skills. Big picture focus, communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Dedicated leader with perseverance, exceptional communication skills, and goal-driven work ethic excelling in increasing sales and building customer relationships. Strategize new business opportunities, achieve product expertise, and create key client relationships. Utilize superior communication, presentation, and time management skills to achieve maximum sales and the highest level of customer loyalty and referrals.
Responsibilities included Individual contributor sales role responsible for prospecting, funnel management, and sales. SMB specialists will be responsible for coordination of leads between the Retail and Business channel. SMB Specialists will support a minimum of 3 stores. This position will support sales both in store locations and customer premise. They will outbound prospect and be available to prospect door to door. They will manage the SMB funnel of multiple store locations.
Uses professional concepts and company policies & procedures to solve a wide range of complex problems in creative and practical ways; makes recommendations that aid in the successful completion of initiatives within a functional area. Typically involved in one large and/or complex project at a time; develops schedules to ensure timely completion of the project; identifies appropriate resources needed.
Mentor and develop retail sales employees to increase business awareness and success.
As a General Manager, I had a high level of accountability for all Retail Store functions and responsibility for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff. Driving for high-performance results within a fast-paced, demanding solutions sales environment and focusing on optimizing customer and employee experience were at the forefront of my responsibilities as General Manager.
In this role I leveraged my exceptional leadership skills to not only build my sales team but also develop and coach the team for success. I continuously raised the bar and drove my sales team to achieve Verizon Wireless' standard of performance excellence by providing ongoing sales training, empowering, and supporting my team as they strove to exceed sales, retention, quality, and service objectives.
I will engaged in dynamic sales strategy development to ensure that products and services were effectively showcased throughout the store and that customers had the best store experience possible. I leveraged my creativity, critical thinking, and decision-making skills to develop and implement sales tools and initiatives that further established the company as the market leader in the technology solutions industry.
I also played a vital role in maintaining the overall health and performance of the retail store by supporting employee relations, encouraging recognition of exceptional employees, managing retail inventory in compliance with company standards, and engaging in important business operations including budgeting, forecasting, managing appropriate inventory levels, analyzing inventory turns, and providing financial, budget, and sales reports.
Multi time winner of Guest Experience Excellence as recognized by the company.
Multi time winner of Sales performance top performing store location.
As a Solution Manager in a high volume tore I performed the following duties:
Performance Management: Lead team to meet and exceed assigned quotas and manage churn. Assess individuals and team performance and initiate development plans to narrow competency gaps. Ensure retail area storefront, merchandise and literature is in conformance with the merchandising plan.
Staffing/Employee Relations: Develop, train, motivate, and coach sales team to produce desired high performance results. Analyze staffing needs of the store and provide hiring and promotion decisions, and initiate disciplinary action, as appropriate.
Reporting: Responsible for financial and sales reporting. Must manage cash and inventory levels. Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met.
Customer Retention: Maintain and grow existing customer base and manage churn. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve escalated customer complaints in a timely and empathetic manner.
Market & Industry Knowledge: Maintains knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.
Multi time recognition for performance excellence for the District as a sales team and for guest experience.
As a member of the gaming community in Salem Oregon I have established partnerships with retail locations and individuals to earn the right to organize events ranging from small groups of 2-3 to larger groups for gaming and inclusive activities.
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