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Small Business Specialist Resume Example

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SMALL BUSINESS SPECIALIST
Professional Summary

Proven success in developing and managing solutions for small business banking customers. Knowledgeable about lending, deposit and investment products. Originates, services and closes accounts as well as providing expert advice. Motivated Small Business Specialist with exceptional sales and service skills. Solid record of achieving targets by applying knowledge, abilities and superior work ethic toward tackling any challenge. Ready to bring 10+ years of experience and take on a challenging new role. Driven banking professional with expertise in building relationships and retaining small business customers. Successful analyzing accounts and current packages in order to propose updates and correct problems. Good communication, multitasking and planning abilities. Creative Operations Specialist with talents in executing effective operating rhythms and management systems structures. Adept at analyzing, articulating and solving various problems. Analytical and organized with the ability to work independently or as a part of a team. Multi-talented SBS consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Work History
Small Business Specialist, 01/2012 to 12/2019CCS Inc, Charlotte, NC
  • Consulted on business packages and made personalized recommendations
  • Utilized CRM tool to generate leads
  • Identified objectives of the Company by analyzing feedback, observing consumers and collecting surveys
  • Generated reports of findings to help management with making key decisions
  • Prospected for new business through networking, community outreach and customer referral generation
  • Developed customized solutions of deposit, lending and other products for small business customers
  • Created and managed community events and customer promotions
  • Assisted various departments with change by communicating new improvement plans and expectations
  • Tracked and analyzed reports to determine where improvements in business could be made
  • Collected, arranged and input information into database system
  • Evaluated performance and policies against metrics
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Monitored social media and online sources for industry trends
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Assistant Leasing Manager, 12/2010 to 01/2012JRK Property Holdings, Los Angeles, CA
  • Developed, reviewed and submitted property operating and capital budgets.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Developedand executed plan to achieve and maintain 95% or better rate of occupancy.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Established and maintained systems to report and track PHAS indicators.
  • Maintained sufficient number of units market-ready at all times.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Managed 250 plus units
  • Performed background, reference & credit checks, selected quality tenants.
Systems Analyst, 03/2005 to 02/2007VERICOM Global Solutions, Knoxville, TN
  • Defined business goals to determine systems requirements.
  • Provided client support on system operation and troubleshooting.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Resolved or escalated problem tickets to resolve user issues.
  • Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
  • Helping Company to set up the process of all major credit cards and assisted existing clients by discounting the process of all cards, Including ATM debit cards, check imaging & electronic terminals
Human Resources Coordinator, 03/2004 to 03/2005First Beneficial Mortgage, Charlotte , NC
  • Researched all payroll, COBRA, disability and FMLA issues.
  • Reviewed and confirmed that all final paid hours corresponded with time-sheets and state laws.
  • Assisted management staff in annual year-end processes and data audits.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
  • Accurately prepared government compliance reports and proposal requests for employee data.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Coordinated and conducted new hire pre-interviews.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Reviewed and corrected job offer letters for completeness and accuracy before approving delivery.
  • Identified development opportunities and succession gaps.
  • Coordinated employment offers with management and extended offers to selected candidates.
  • Entered personnel and subcontractor data into central database.
  • Coordinated complex travel schedules, accommodations and trip logistics for candidates and executives.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Edited job position announcements before authorizing post.
  • Gathered personnel records from all employees from each department.
  • Captured key feedback from employees during exit interviews.
  • Reviewed human resources paperwork for accuracy and completeness, including verifying, collecting and correcting data.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Collaborated with curriculum coordinator on annual updates of staff handbook.
  • Addressed and resolved general payroll-related inquires.
Education
High School Diploma, 06/1984
Lancaster High School - Lancaster, SC
Associate of Arts, Small Business Administration And Management, 05/2010
Brookstone College of Business - Charlotte - Charlotte, NC
Associate of Arts, Interior Design , 04/2005
The Art Institute of Colorado - Denver, CO
Skills
  • Meeting sales goals
  • Daily ledgers
  • Developing customer relationships
  • Analyzing performance
  • Legal standards
  • Taxation understanding
  • Building customized solutions
  • Inventory Management
  • Training
  • MS Office
  • Quality Assurance
  • Regulatory Compliance
  • Data Entry
  • Documentation
  • Administrative support
  • Data Collection
  • Research
  • Operations management
  • Time management
  • Strategic Planning
  • Team building
  • Recordkeeping
  • Customer retention
  • Operational Improvement
  • Customer Service
  • Technical Support
  • Project Management
  • Data Analysis
  • Budgeting
  • Scheduling
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Resume Overview

Companies Worked For:

  • CCS Inc
  • JRK Property Holdings
  • VERICOM Global Solutions
  • First Beneficial Mortgage

School Attended

  • Lancaster High School
  • Brookstone College of Business - Charlotte
  • The Art Institute of Colorado

Job Titles Held:

  • Small Business Specialist
  • Assistant Leasing Manager
  • Systems Analyst
  • Human Resources Coordinator

Degrees

  • High School Diploma , 06/1984
    Associate of Arts , Small Business Administration And Management 05/2010
    Associate of Arts , Interior Design 04/2005

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