Small Business Specialist Resume Example Department Of Health And Human Services

SMALL BUSINESS SPECIALIST

Professional Summary

Motivated Small Business Specialist with exceptional sales and service skills. Solid record of achieving targets by applying knowledge, abilities and superior work ethic toward tackling any challenge. Ready to bring 20+ years of experience and take on a challenging new role.

Senior Small Business Specialist and outstanding performer in Leadership and Customer Service within Communications. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of Communication business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Skills

Meeting sales goals
Small business operations
Analyzing performance
Developing customer relationships
Relationship development
Process improvement
Communications

Problem resolution
Customer service
Team management
Organization
Team building
Supervision
Budgets

Work History

Small Business Specialist04/2017 to Current
Department Of Health And Human Services – Mangilao , GU

Prospected for new business through networking, community outreach and customer referral generation.
Utilized Salesforce CRM tool to generate leads.
Consulted on business packages and made personalized recommendations.
Developed and updated tracking spreadsheets using Salesforce.
Developed customized solutions of deposit, lending and other products for small business customers.
Managed costs and quality of Metro Area Businesses.
Used Excel to model data and forecast trends.
Monitored social media and online sources for industry trends.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Developed team communications and information for District meetings.
Handled 50 calls per Day to address customer inquiries and concerns.
Transported Equipment to customer locations Daily.
Resolved Expenses problems, improved operations and provided exceptional client support.
Drove operational improvements which resulted in savings and improved profit margins.
Increased customer satisfaction by resolving Productivity & Earnings issues.
Saved $Hundreds by implementing cost-saving initiatives that addressed long-standing problems.
Worked with Multiple Verticals customers to understand needs and provide Excellent service.

Assistant General Manager02/2012 to 04/2017
Honey Baked Ham – Gahanna , OH

Engaged team members and improved performance by delivering daily updates and conducting Upper Leadership meetings to obtain feedback and convey new policies.
Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Controlled spending on overhead and equipment by devising and executing cost-management procedures.
Mentored and motivated team members to efficiently achieve challenging business goals.
Managed Sales team schedule with eye for coverage needs and individual strengths.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Resolved problems promptly and effectively to elevate customer approval.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Handled cash accurately and prepared deposits.
Motivated, trained and disciplined employees to maximize performance.
Gained territory by negotiating beneficial contracts and conducting numerous cold calls.
Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
Enforced quality assurance protocols to deliver ideal customer experiences.

Lead Sales Associate08/2000 to 02/2012
Massage Envy – Hattiesburg , MS

Provided exceptional customer service to foster client loyalty and satisfaction.
Achieved and exceeded sales goals Yearly.
Trained approximately 10 new sales associates in 6 Months.
Reported sales data to upper management as directed.
Monitored sales team performance and provided constructive feedback.
Led team of 25 salespeople to exceed quarterly sales goals 200%.
Streamlined sales processes for team of 25 employees to increase productivity and decrease closing time.
Promoted brand awareness and utilized networking to increase brand development.
Kept detailed track of sales and customer information using Salesforce, continuously updating data to maintain accuracy.
Generated $Thousands in sales during Multiple Years to surpass quota by 180%.
Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
Contributed to 40% growth in Multiple Years by developing strong relationships with clients and up-selling additional services.
Used cold calling to reach out to local business owners needing new advertising products and services.
Increased sales average by 15% through prospecting for new business, including networking events and cold calling.
Made outbound calls to existing customers to upsell advertising packages.
Used One Message to prepare promotional plans, sales literature and media kits.
Contacted clients in person and on telephone to obtain feedback about services purchased.
Led team of 25 while managing Multiple accounts.

Sales Representative10/1996 to 08/2000
Amplifon Usa – Saint Louis , MO

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Utilized professional sales techniques to persuasively communicate with clients.
Surpassed sales objectives by 20% for Multiple years by constituting and cultivating productive partnerships with clients.
Built strong rapport with clients by understanding needs and clearly explaining products.
Helped resolve client problems quickly with superior customer service.
Communicated with customers to understand needs and recommend appropriate solutions.
Exceeded sales goals by 50% to increase revenue and facilitate selling of Products & Services.
Set up over Thoundsands new accounts a Year.
Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Identified client needs, built relationships and overcame objections to drive sales.
Increased revenue by acquiring new customers and determining needs to offer relevant products.
Utilized effective communication and active listening skills to create client rapport to grow profitability.
Coached 10 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 15%.
Exceeded sales goals by at least 150% the entire Career.
Pursued minimum of 5 new leads each month.
Exceeded established sales goals and increased client retention by 10%.
Achieved Quarterly sales goals by promoting Products & Services and enrolling clients by explaining programs and services to interested individuals.
Set up calendar with customer birthdays and other special events for personal touch.
Recommended accurate and effective solutions to customers after identifying problems.
Fostered close-nit partnerships with customers to uncover and meet specific goals.
Generated and followed up on lead lists resulting from specific marketing campaigns.
Drove business development through proactive networking and relationship-building strengths.

Education

Associate of Business Administration: BusinessDelgado Community College- City, State

L.E. Rabouin Vocational High School - City

Resume Overview

School Attended

Delgado Community College
L.E. Rabouin Vocational High School

Job Titles Held:

Small Business Specialist
Assistant General Manager
Lead Sales Associate
Sales Representative

Degrees

Associate of Business Administration : Business

Small Business Specialist Resume Example

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