Small Business Sales Consultant- Sprint Resume Example
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SMALL BUSINESS SALES CONSULTANT- SPRINT
Summary
Over 7 years of education, legal and customer service/sales exposure. Proven ability to work independently in all aspects of Litigation and Customer Service. Outstanding communication (written and spoken),drafting and computer skills. High sense of diligence and ability to effectively multi-task several complex assignments with tight deadlines. Strong critical thinking skills. Proficiency in computer applications.Great ability to work independently and with a team "to get the job done". Remarkable skill a t organizing work and resolving problems that arise in day to day activities. In-depth ability to work with difficult clientele in a respectful and courteous manner. Observant, intuitive and conscientious with great attention to detail. Deep ability to institute and conduct all phases of office procedures.
Skills
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Experience
01/2017 to Current
Small Business Sales Consultant- SprintAll Service Financial － Fort Lauderdale , FL
- Implement consultative selling approach on all inbound calls. Conduct business to business telephone sales. Contact new and existing customers to discuss how their needs could be met with specific products and services. Respond to all customer inquiries in a timely manner. Advance user of salesforce sales management software, generating pipeline and account reports weekly.
07/2016 to 01/2017
Enrollment SpecialistCommon Spirit － Camarillo , CA
- Developed a network of alumni by identifying and training successful alumni willing to help recruit students; coordinating the network's activities. Developed a profile of students attracted to the college by conducting research; interviewing applicants; designing questionnaires for current students; analyzing questionnaire results; conducting focus groups.Evaluated recruitment techniques by determining the effectiveness of each recruitment technique used by admissions. Recruited students by prospect lead base; visiting local colleges and technological institutions. Welcomed prospective students by processing paperwork; interviewing applicants; arranging and conducting campus tours; conducting follow-up activities such as letter writing and phone-calling campaigns. Maintained recruiting operations by following policies and procedures;reported needed changes. Avoided legal challenges by complying with legal requirements.
10/2014 to 07/2016
Enrollment Advisor/CoordinatorKEYPATH EDUCATION － City , STATE
- Planned and managed personal recruitment territory, prioritizing outreach efforts, and providing weekly reports to the Assistant Director. Established and nurtured relationships with high school guidance and independent counselors. Acted as the primary liaison for admissions visits during the fall and spring recruitment season. Served as a liaison to develop partnerships between the University and local school systems throughout the assigned region. E-mails, calls and follow up with prospective students throughout the admission cycle. Provided administrative, professional, or technical services as needed to any issue project, or program assigned by the Assistant Director to further the University's recruitment and enrollment missions. Followed up with student prospects to see them through the admissions cycle from enrollment missions. Followed up with student prospects to see them through the admissions cycle from applying to enrolling. Assisted , developed and distributed communication flow to prospective studentsand families in assigned geographic area. Organized and planned an 'Open House' event within the region.
12/2013 to 10/2014
Outbound Student Service AdvisorEDUCATION DYNAMICS － City , STATE
- Received and transferred inbound and outbound calls. Maintained up to date knowledge of schools, programs, procedures,careers, and any other service provided by Education Dynamics.Ability to adequately service multiple lines of business including Education Connection Advising, Test Drive College, Lead Verification, On-Location and New Business Ventures. Ensured high quality metrics, customer service standards and sales conversion goals are consistently met.
- Exemplified professionalism and a positive attitude for each and every prospective student. Performed other duties as assigned.
07/2013 to 12/2013
Call Director Eligibility AdvisorKELLY SERVICES/APPLE INC － City , STATE
- Responsible for handling non-technical support and related questions. Provided, prompt, reliable and accurate solutions to support related questions while maintaining effective communication. Responsible for ensuring call resolution while maintaining the highest level of quality support in every customer interaction. Achieved performance metrics as defined by Team Manager -Positive communication with team members and customers -Effectively dealt with customer complaints and concerns -Contributed to other projects as requested -Recognize and adjusted support by accommodating all levels of customer's experience - Educated customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs-Communicated effectively with team members, customer, and other leadership-Escalated issues to the appropriate department according to procedures -Understood and maintained all information security protocols for my department.
05/2008 to 07/2013
Academic Advisor/AdmissionKAPLAN UNIVERSITY － City , STATE
- Assessed the student's stage of development (academic, career, and personal) and promoted student growth by determining suitable developmental tasks; assisted students in establishing realistic and attainable academic and career goals. Advised students on academic, career and personal issues; identified the educational and career options appropriate for each student and assisted with the analysis of each option, including possible outcomes and their implications; if needed, referred student to counseling services; set up an action plan for the student to explore alternative careers and related majors. Monitored academic progress of students; analyze progress reports from instructors; determined eligibility and satisfactory progress toward degree;identified current and potential needs or problem areas e.g., study skills,tutoring) and referred students to appropriate campus resources for assistance; communicated findings to coaches and administrators. Maintained student files and records.
06/2005 to 05/2008
ParalegalLAW OFFICES OF FLOYD COTTRELL － City , STATE
- Reported directly to eight attorneys with broad range responsibilities that encompass the timely and complex preparation of cases from discovery to trial phase.Coordinated multifaceted office functions encompassing court calendar management, retaining of court reporters, drafting and execution of medical authorizations, review of medical records and scheduling of conference rooms for deposition proceedings.Liaison between attorneys, clients, healthcare providers, insurance carriers,law firms and government agencies. Ensured open lines of communication and satisfaction of deadlines through execution of dated correspondence. Performed computerized and law library research to obtain and gather case-relevant material.Prepared content-specific case files for attorneys reflecting supporting forms documentation and photographs to use during client presentations,and index/cross- reference network database information.
Education and Training
January 2013
Bachelor of Science: Legal StudiesAMERICAN PUBLIC UNIVERSITY － City, StateLegal Studies
Skills
academic, administrative, content, conversion, counseling, client, clients, customer service, database, designing, DOCUMENTATION, drafting, English, focus, forms, government, information security, insurance, leadership, law, legal, complying with legal requirements, library research, Director, MEDICAL BILLING, review of medical records, office, network, PARALEGAL, policies, presentations, progress, protocols, quality, recruiting, recruitment, research, sales, scheduling, SETTLEMENTS, technical support, phone, tutoring
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Resume Overview
School Attended
- AMERICAN PUBLIC UNIVERSITY
Job Titles Held:
- Small Business Sales Consultant- Sprint
- Enrollment Specialist
- Enrollment Advisor/Coordinator
- Outbound Student Service Advisor
- Call Director Eligibility Advisor
- Academic Advisor/Admission
- Paralegal
Degrees
- Bachelor of Science : Legal Studies
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