Small Business Ownership Management Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Experienced team player with demonstrated strategic planning, problem-solving and team-building abilities. Successful at moving forward to handle customer and business needs. Motivational, diplomatic and respectful of those from different backgrounds.

  • Self-motivated
  • Customer service
  • Communications
  • Planning and coordination
  • Relationship development
  • Customer Service
  • Guest Relations
  • MS Office
  • Problem resolution
  • Organization
  • Payment processing
  • Staff mentoring
  • Security monitoring
  • Knowledge of wine and spirits
  • Product recommendations
  • Cash register operation
  • Coin counting
  • Customer assistance
  • Cash management
  • Scanner operations
  • Customer greeting
  • Merchandise restocking
  • POS systems
  • Credit and cash transactions
  • Effective communication
  • Customer relations
  • Returns and exchanges
  • Effective customer upselling
  • ID verification
  • Training and mentoring
  • Sales and Promotions
  • Money Management
  • Product Knowledge
Small Business Ownership/Management, 07/2016 to Current
Hyatt Hotels Corp. Herndon, VA,
  • Developed sales plans to introduce new products to market.
  • Experience using Square/POS systems.
  • Designed detailed business plans to outline finances, goals, and operations of company.
  • Leveraged social media, including Twitter and Instagram, to expand market reach.
  • Set pricing structures according to market analytics and emerging trends.
  • Staying on top of media based trends established by the current customer market.
  • Collaborated with peers to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Host, 09/2019 to 04/2020
The Daily Kitchen & Bar City, STATE,
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Notified server after seating parties in section to facilitate prompt service.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Answered telephone to provide dining information and take party reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Electronics Specialist and Customer Service, 09/2016 to 04/2018
Toys R Us City, STATE,
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended optimal merchandise based on customer needs and desires.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Recommended merchandise to customers based on needs and preferences.
  • Kept pricing information current and informed customers of promotions and discounts.
  • Demonstrated product features by employing knowledge of technology and gadgets.
  • Led customers to designated aisles and shelves for specified items.
  • Communicated with customers about store credit cards among other in-store promotions and benefits, including policies, rewards, restrictions and refund policies.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Offered guidance to coworkers who were unfamiliar with the electronics and fandom-based sections.
Education and Training
: Graphic Design, Fine Arts, Liberal Arts, Expected in
John Tyler Community College - Charlottesville, VA

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Resume Overview

School Attended
  • John Tyler Community College
Job Titles Held:
  • Small Business Ownership/Management
  • Host
  • Electronics Specialist and Customer Service
  • Some College (No Degree)

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