small business ownership management resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Experienced team player with demonstrated strategic planning, problem-solving and team-building abilities. Successful at moving forward to handle customer and business needs. Motivational, diplomatic and respectful of those from different backgrounds.
Skills
Self-motivated
Customer service
Communications
Planning and coordination
Relationship development
Customer Service
Guest Relations
MS Office
Problem resolution
Organization
Payment processing
Staff mentoring
Security monitoring
Knowledge of wine and spirits
Product recommendations
Cash register operation
Coin counting
Customer assistance
Cash management
Scanner operations
Customer greeting
Merchandise restocking
POS systems
Credit and cash transactions
Effective communication
Customer relations
Returns and exchanges
Effective customer upselling
ID verification
Training and mentoring
Sales and Promotions
Money Management
Product Knowledge
Experience
07/2016 to CurrentSmall Business Ownership/ManagementHyatt Hotels Corp. | Herndon, VA,
Developed sales plans to introduce new products to market.
Experience using Square/POS systems.
Designed detailed business plans to outline finances, goals, and operations of company.
Leveraged social media, including Twitter and Instagram, to expand market reach.
Set pricing structures according to market analytics and emerging trends.
Staying on top of media based trends established by the current customer market.
Collaborated with peers to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
09/2019 to 04/2020HostThe Daily Kitchen & Bar | City, STATE,
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Offered preferred tables and other special accommodations to VIP customers.
Communicated with kitchen staff about cook times to foster customer satisfaction.
Monitored dining area to assess server capacity and estimate wait times.
Notified server after seating parties in section to facilitate prompt service.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Set up and decorated menu marketing boards with current meal and drink specials.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Answered telephone to provide dining information and take party reservations.
Accommodated guests with children and special needs to promote comfortable dining experience.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Greeted guests and gathered information to seat groups or place on waitlist.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
09/2016 to 04/2018Electronics Specialist and Customer ServiceToys R Us | City, STATE,
Educated customers on product and service offerings.
Stayed up to date on store promotions, payment policies and security practices.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended optimal merchandise based on customer needs and desires.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Recommended merchandise to customers based on needs and preferences.
Kept pricing information current and informed customers of promotions and discounts.
Demonstrated product features by employing knowledge of technology and gadgets.
Led customers to designated aisles and shelves for specified items.
Communicated with customers about store credit cards among other in-store promotions and benefits, including policies, rewards, restrictions and refund policies.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Used register system to ring up customer purchases, process payments and issue receipts.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Offered guidance to coworkers who were unfamiliar with the electronics and fandom-based sections.
Education and Training
Expected in to to | Graphic Design, Fine Arts, Liberal ArtsJohn Tyler Community College, Charlottesville, VAGPA:
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