- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
- Special operations capabilities
- Business operations management
- Administrative operations
- School operations
- Scanner operations
- Cleaning equipment operations
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- Warehouse operations understanding
- Launch operations
- Supervisory role background
- Motor operations
- Accounting operations systems
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Slot Operations Supervisor, 03/2018 - Current
Monarch Casino Black Hawk – Reno, NV,
- Learned Excell and Payroll to support office needs.
- Delivered Jackpots to customer locations.
- Recognized by management for providing exceptional customer service. Winning The Horseshoe Baltimore Legends Award.
- Improved operations by working with team members and customers to find workable solutions.
- Achieved cost-savings by developing functional solutions to cut down on guest wait time problems.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created agendas and communication materials for team meetings with slot attendant and mt fellow supervisors.
- Improved customer satisfaction by finding creative solutions to problems.
- Handled all delegated tasks, including starting an employee recognition program for the Slots Dept.
- Handled all delegated tasks, including New Hire Training.
- Collaborated in development of many Slot SOP's procedures.
- Performed site evaluations, customer surveys and team audits.
- Answered numerous calls per week to answer customer questions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
- Supported Slot Performance department by compiling paperwork and taking detailed meeting minutes. While contacting vendors to insure that our games are being serviced and repaired properly.
Slot Attendant, 12/2017 - 03/2018
Fedex – Austin, TX,
- Enhanced customer loyalty by learning names and preferences.
- Conducted troubleshooting and diagnostic procedures to locate the source of malfunctions.
- Promoted loyalty club membership, set up accounts and entered customer information.
- Dispensed funds for machine jackpots and change for player needs.
- Completed speedy and accurate repairs to maintain machines.
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
- Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
- Recorded specific details of malfunctioning machines and filed operational reports to obtain necessary maintenance and repair services.
- Answered patron questions about gaming machine functionality and explained how to properly use devices.
- Surveilled slot machine areas of casino, checking for patron compliance with established gaming rules.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
City Letter Carrier, 09/2006 - 04/2012
Catholic Health Initiative – Milford, OH,
- Maintained professional and effective public relations with customers and community members.
- Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
- Used portable electronic scanner to track parcels and record tracking progress.
- Furnished customers with postal information, change-of-address cards and other postal forms.
- Researched road conditions for assigned route, including road construction and potential delays.
- Collected mail from distribution and prepared in sequence for efficient delivery.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Handled undeliverable mail in accordance with established procedures.
- Acquired customer signature for registered and insured mail.
- Obtained receipts for registered and certain insured mail.
- Routed all classes of mail in sequence of delivery along established route.
- Assisted customers in receiving oversized parcels by carrying items inside.
- Cleaned and checked over vehicle after completion of all daily deliveries.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Delivered various types of mail on routes according to strict timelines.
- Recognized by management for providing exceptional customer service.
- Learned all the routes in the office so that I could assist with organizing all routes due to call outs to support office needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Handled all delegated tasks, including putting together multiple routes and distributing the correct portion to the assigned carrier.
- Improved customer satisfaction by finding creative solutions to problems.
Patient Care Technician, 09/2006 - 04/2012
University Of Maryland – City, STATE,
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
- Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Documented patient intake and dietary requirements and assisted with feeding.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Assisted elderly patients with essential ambulatory care for transport to and from facility.
- Monitored and charted fluid intake and output to stay current on patient conditions.
- Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
- Responded promptly to patient call lights to provide physical and emotional support.
- Collected and labeled Blood and Urine specimens to prepare for delivery to laboratory.
- Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Secured qualified assistance for patient emergencies to optimize outcomes.
- Collected lab specimens in adherence with safety protocols for patient tests.
- Improved patient care, safety and compliance by partnering with nurses.
- Assisted with patient admission, discharge and transfer to maximize facility efficiency.
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
- Kept unit well-stocked and efficient with necessary medical supplies.
High School Diploma: , Expected in 06/2000
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Edmondson Westside High School - Baltimore,
GPA:
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