Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Special operations capabilities
Business operations management
Administrative operations
School operations
Scanner operations
Cleaning equipment operations
Warehouse operations understanding
Launch operations
Supervisory role background
Motor operations
Accounting operations systems
Experience
Slot Operations Supervisor, 03/2018 - Current Monarch Casino Black Hawk – Reno, NV,
Learned Excell and Payroll to support office needs.
Delivered Jackpots to customer locations.
Recognized by management for providing exceptional customer service. Winning The Horseshoe Baltimore Legends Award.
Improved operations by working with team members and customers to find workable solutions.
Achieved cost-savings by developing functional solutions to cut down on guest wait time problems.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Created agendas and communication materials for team meetings with slot attendant and mt fellow supervisors.
Improved customer satisfaction by finding creative solutions to problems.
Handled all delegated tasks, including starting an employee recognition program for the Slots Dept.
Handled all delegated tasks, including New Hire Training.
Collaborated in development of many Slot SOP's procedures.
Performed site evaluations, customer surveys and team audits.
Answered numerous calls per week to answer customer questions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Earned reputation for good attendance and hard work.
Supported Slot Performance department by compiling paperwork and taking detailed meeting minutes. While contacting vendors to insure that our games are being serviced and repaired properly.
Enhanced customer loyalty by learning names and preferences.
Conducted troubleshooting and diagnostic procedures to locate the source of malfunctions.
Promoted loyalty club membership, set up accounts and entered customer information.
Dispensed funds for machine jackpots and change for player needs.
Completed speedy and accurate repairs to maintain machines.
Notified security department of identified or suspected illegal play activities and player behaviors.
Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
Recorded specific details of malfunctioning machines and filed operational reports to obtain necessary maintenance and repair services.
Answered patron questions about gaming machine functionality and explained how to properly use devices.
Surveilled slot machine areas of casino, checking for patron compliance with established gaming rules.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
City Letter Carrier, 09/2006 - 04/2012 Catholic Health Initiative – Milford, OH,
Maintained professional and effective public relations with customers and community members.
Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
Used portable electronic scanner to track parcels and record tracking progress.
Furnished customers with postal information, change-of-address cards and other postal forms.
Researched road conditions for assigned route, including road construction and potential delays.
Collected mail from distribution and prepared in sequence for efficient delivery.
Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
Handled undeliverable mail in accordance with established procedures.
Acquired customer signature for registered and insured mail.
Obtained receipts for registered and certain insured mail.
Routed all classes of mail in sequence of delivery along established route.
Assisted customers in receiving oversized parcels by carrying items inside.
Cleaned and checked over vehicle after completion of all daily deliveries.
Observed road rules, weather and road conditions and other factors to maintain safe driving record.
Separated mail to be transported to relay boxes along route for subsequent delivery.
Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Delivered various types of mail on routes according to strict timelines.
Recognized by management for providing exceptional customer service.
Learned all the routes in the office so that I could assist with organizing all routes due to call outs to support office needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Handled all delegated tasks, including putting together multiple routes and distributing the correct portion to the assigned carrier.
Improved customer satisfaction by finding creative solutions to problems.
Patient Care Technician, 09/2006 - 04/2012 University Of Maryland – City, STATE,
Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Documented patient intake and dietary requirements and assisted with feeding.
Supported healthy patient skin with bedside baths, wound care and integrity checks.
Recorded observations and baseline measurements to maintain accurate medical records.
Assisted elderly patients with essential ambulatory care for transport to and from facility.
Monitored and charted fluid intake and output to stay current on patient conditions.
Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
Responded promptly to patient call lights to provide physical and emotional support.
Collected and labeled Blood and Urine specimens to prepare for delivery to laboratory.
Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Secured qualified assistance for patient emergencies to optimize outcomes.
Collected lab specimens in adherence with safety protocols for patient tests.
Improved patient care, safety and compliance by partnering with nurses.
Assisted with patient admission, discharge and transfer to maximize facility efficiency.
Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
Kept unit well-stocked and efficient with necessary medical supplies.
Education and Training
High School Diploma: , Expected in 06/2000 - Edmondson Westside High School - Baltimore, GPA:
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