LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Special operations capabilities
  • Business operations management
  • Administrative operations
  • School operations
  • Scanner operations
  • Cleaning equipment operations
  • Warehouse operations understanding
  • Launch operations
  • Supervisory role background
  • Motor operations
  • Accounting operations systems
Experience
Slot Operations Supervisor, 03/2018 - Current
Monarch Casino Black Hawk Reno, NV,
  • Learned Excell and Payroll to support office needs.
  • Delivered Jackpots to customer locations.
  • Recognized by management for providing exceptional customer service. Winning The Horseshoe Baltimore Legends Award.
  • Improved operations by working with team members and customers to find workable solutions.
  • Achieved cost-savings by developing functional solutions to cut down on guest wait time problems.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings with slot attendant and mt fellow supervisors.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Handled all delegated tasks, including starting an employee recognition program for the Slots Dept.
  • Handled all delegated tasks, including New Hire Training.
  • Collaborated in development of many Slot SOP's procedures.
  • Performed site evaluations, customer surveys and team audits.
  • Answered numerous calls per week to answer customer questions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Supported Slot Performance department by compiling paperwork and taking detailed meeting minutes. While contacting vendors to insure that our games are being serviced and repaired properly.
Slot Attendant, 12/2017 - 03/2018
Fedex Austin, TX,
  • Enhanced customer loyalty by learning names and preferences.
  • Conducted troubleshooting and diagnostic procedures to locate the source of malfunctions.
  • Promoted loyalty club membership, set up accounts and entered customer information.
  • Dispensed funds for machine jackpots and change for player needs.
  • Completed speedy and accurate repairs to maintain machines.
  • Notified security department of identified or suspected illegal play activities and player behaviors.
  • Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
  • Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
  • Recorded specific details of malfunctioning machines and filed operational reports to obtain necessary maintenance and repair services.
  • Answered patron questions about gaming machine functionality and explained how to properly use devices.
  • Surveilled slot machine areas of casino, checking for patron compliance with established gaming rules.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
City Letter Carrier, 09/2006 - 04/2012
Catholic Health Initiative Milford, OH,
  • Maintained professional and effective public relations with customers and community members.
  • Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Furnished customers with postal information, change-of-address cards and other postal forms.
  • Researched road conditions for assigned route, including road construction and potential delays.
  • Collected mail from distribution and prepared in sequence for efficient delivery.
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Handled undeliverable mail in accordance with established procedures.
  • Acquired customer signature for registered and insured mail.
  • Obtained receipts for registered and certain insured mail.
  • Routed all classes of mail in sequence of delivery along established route.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Cleaned and checked over vehicle after completion of all daily deliveries.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Delivered various types of mail on routes according to strict timelines.
  • Recognized by management for providing exceptional customer service.
  • Learned all the routes in the office so that I could assist with organizing all routes due to call outs to support office needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Handled all delegated tasks, including putting together multiple routes and distributing the correct portion to the assigned carrier.
  • Improved customer satisfaction by finding creative solutions to problems.
Patient Care Technician, 09/2006 - 04/2012
University Of Maryland City, STATE,
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Assisted elderly patients with essential ambulatory care for transport to and from facility.
  • Monitored and charted fluid intake and output to stay current on patient conditions.
  • Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
  • Responded promptly to patient call lights to provide physical and emotional support.
  • Collected and labeled Blood and Urine specimens to prepare for delivery to laboratory.
  • Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Secured qualified assistance for patient emergencies to optimize outcomes.
  • Collected lab specimens in adherence with safety protocols for patient tests.
  • Improved patient care, safety and compliance by partnering with nurses.
  • Assisted with patient admission, discharge and transfer to maximize facility efficiency.
  • Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
  • Kept unit well-stocked and efficient with necessary medical supplies.
Education and Training
High School Diploma: , Expected in 06/2000
-
Edmondson Westside High School - Baltimore,
GPA:

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Resume Overview

School Attended

  • Edmondson Westside High School

Job Titles Held:

  • Slot Operations Supervisor
  • Slot Attendant
  • City Letter Carrier
  • Patient Care Technician

Degrees

  • High School Diploma

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