slot operations supervisor resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem-solving skills to maximize team performance.

  • Budgeting and Cost Control Strategies
  • Handling Customer Complaints
  • Employee Motivation and Discipline
  • Honesty and Integrity
  • Motivational Leadership
  • Phone and Email Etiquette
  • Multitasking and Prioritization
  • Confidence and Drive
  • Meeting Coordination and Support
  • Attention to Detail
  • Leadership and Change Management
  • Project Management
  • Team Building
  • Team Management and Supervision
03/2019 to Current
Slot Operations Supervisor Realty Income Corporation Atlanta, GA,
  • Responsible and accountable for the day-to-day operations of the Slot Operations
  • Supervise, train and evaluate Slot Operations Cashiers
  • Responsible for staffing and scheduling all Slot Operations Cashiers
  • General maintenance of the Slot Operations are and equipment to include point of sale register and currency counters.
  • Prepare monthly reports
  • Responsible for implementation of policies and procedures.
  • Responsible for employee evaluations in an efficient and timely manner.
  • Works with technicians and venders to ensure all machines are working properly.
  • Cashed out employee tips and paid out jackpots.
  • Performed minor repairs or made adjustments to slot machines to resolve machine tilts and coin jams.
  • Perform other duties as assigned.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
03/2019 to 08/2020
Poker Cage Supervisor Four Seasons Hotels Inc Palm Beach, FL,
  • Received, secured and distributed large sums of money, added funds to casino safe and completed forms and documentation.
  • Coordinated employee work schedules to provide adequate coverage for guest services.
  • Complied with federal and state regulations by completing required casino forms pertaining to cage transactions.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Ensure employee performance evaluation process is completed and provide feedback in an efficient and timely manner.
  • Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.
  • Ensure strict adherence to the compliance regulations of the NIGC Minimal Internal Control Standards (MICS) and the Tribal Internal Control Standards (TICS)
12/2015 to 08/2017
Real Estate Paralegal BalestrieriRipelBlock, LoLaMarcaMarca City, STATE,
  • Completed research via wide range of public databases and utilized tax office and deed record systems.
  • Wrote property descriptions for use in legal transactions.
  • Assisted with preparation of rental and purchase agreements, contracts and closing documents.
  • Responded to client calls and inquiries to deliver applicable information.
  • Drafted motions, briefs and other legal documents.
  • Processed closing documents and transactional documents for legal review.
  • Appraise and inventory real and personal property for estate planning.
  • Arbitrate disputes between parties and assist in the real estate closing processes.
  • Review Title Searches.
  • Located and evaluated property site plans, satellite maps and building blueprints.
06/2003 to 12/2015
Hotel Manager Econo Lodge Hotel City, STATE,
  • Administered new hire paperwork and maintained employee files.
  • Handled guest complaints and offered complimentary services for hardship cases.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
  • Mentored new employees, demonstrating best methods for servicing clients and guests.
  • Managed labor and property expenses to achieve maximum flow-thru to bottom line.
  • Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
  • Responded to and resolved guest issues or complaints.
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Oversaw recruiting, interviews and new employee hiring.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education and Training
Expected in 06/2015 to to
Associate in Paralegal: Paralegal Studies
Erie Community College - Buffalo, NY
Native/ Bilingual

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Resume Overview

School Attended

  • Erie Community College

Job Titles Held:

  • Slot Operations Supervisor
  • Poker Cage Supervisor
  • Real Estate Paralegal
  • Hotel Manager


  • Associate in Paralegal

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