shipping receiving coordinator resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Well-qualified Administrative Professional with solid record of accomplishment in analyzing, processing and securing sensitive documents by codifying and enforcing first-rate systems. Technically-savvy problem-solver, project leader and system manager proficient in business and database software. Seek to offer expertise developed over 15 years of experience in a variety of industries and take on challenging position dedicated to improving system operations and internal workflows.

  • PTC ArborText 5.3, 5.4
  • Microsoft Office Suite, WORD, Excel, Powerpoint
  • Office 365
  • Adobe Professional
  • Quickbooks Pro
  • AS400
  • Imprezian 360 CRM
  • TechCMS Database
  • Corel Draw
  • Cloud Computing
  • Adobe Pro
  • AS400
  • Corel Draw
  • Spreadsheets
  • Editing
  • Xml Tagging
  • Inventory Control
  • ISO 9001
  • Logging
  • Excel spreadsheets
  • Invoicing support
  • Payment Arrangements
  • Policies and Procedures
  • Account Reconciliation
  • Project management assistance
  • Workflow coordination
  • Digital file organization and indexing
  • Record keeping skills
  • Database management
  • MS Office
  • Freight forwarding
  • Insurance verification
  • Inventory management
  • Recordkeeping
  • Administrative support
  • Time management
  • Data collection
  • Scheduling
  • Authorization process
  • Verifying documentation
  • Excellent multi-tasking ability
  • Clear oral/written communication
  • Archive management
  • Spreadsheet management
  • Document conversion
  • Recording Data
  • Due Diligence
  • Great Phone Demeanor
Work History
02/2020 to Current
Contact Representative H-E-B Del Rio, TX,
  • Investigated and resolved customer inquiries and complaints quickly.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Recorded all information regarding financial status of customers.
  • Achieved performance goals on consistent basis.
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
07/2016 to 02/2020
Shipping & Receiving Supervisor American Standard Companies Inc. San Diego, CA,
  • Schedule all incoming vendor and outgoing customer deliveries.
  • Prepare and track FedEx and UPS shipments.
  • Review and submit driver timesheets for payroll processing.
  • Contact vendors regarding Backorders, damages and order status.
  • Prepare packing lists, bills of lading, return tickets and other shipping documents when required.
  • Created and implement procedures and spreadsheets to accurately track all truck deliveries and carrier receipt information.
  • Prepare and distribute inventory reports.
  • Assist purchasing and accounts payable departments by confirming and logging receipt of merchandise.
  • Updated computer tracking system with latest product movements.
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Uncovered and resolved errors with minimal oversight.
  • Checked shipments against paperwork and signed documents.
  • Compiled and maintained important records such as product receiving, deliveries and returns data using Imprezian CRM.
  • 40 Hr weekly Position
07/2015 to 07/2016
Delivery Dispatcher Good Chem Bellingham, MA,
  • Create daily routes for delivery drivers and entered them into a vehicle tracking system.
  • Create daily delivery and driver reports and distribute for evaluation.
  • Review and update customer accounts and make appropriate changes to meet individual delivery needs.
  • Point of contact for driver with the depot.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Evaluated and adjusted over 20 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Directed all dispatching, routing and tracking of 20-25 fleet vehicles.
  • 40 Hr Weekly Position
04/2009 to 09/2014
Sr. Document Specialist Lennar Thousand Oaks, CA,
  • Create and edit documents using word processing, graphic and xml editing programs.
  • Transcribe and convert raw technical data to required format.
  • Accurately input both alpha and numeric data.
  • Handle sensitive and/or confidential documents and information for both government and civilian agencies.
  • Operate under Quality Assurance Standards of ISO 9001:2000, SD1000.
  • Prepare parts lists and art indexing using excel and xml editing programs.
  • Worked with graphic artists, post-production team members and other specialists to produce error free and successful content.
  • Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • 40-60 Hr Weekly Position
12/2005 to 02/2009
Contract Administrator Island Construction Company City, STATE,
  • Review and interpret contract terms, red-line and revise incoming contract documents as required.
  • Estimate insurance cost specific to project.
  • Design and implement tracking system for contract status, insurance enrollments, coverage periods and bonding capacity using Excel spreadsheets.
  • Reception duties, mail, call routing, appointment setting.
  • Prepared and submitted pre-qualification and re-qualification documents, contract packages and purchase orders for lower tier vendors and subcontractors.
  • Maintain paperless records of all contract, insurance and bonding documents.
  • Enhanced records transparency and traceability by devising and implementing strategies for managing contracts, subcontracts and insurance documentation.
  • Oversaw contracts for over three different departments using both manual and automated strategies.
  • 40 Hr Weekly Position
Expected in 05/2023
BBA: Human Resources Management
SUNY Empire State College - Saratoga Springs, NY
Expected in
: Bookkeeping / Quickbooks Pro
Eastern Suffolk Board of Cooperative Education - Oakdale, NY,
  • Program/Quickbooks Pro
Expected in
High School Diploma:
Kings Park High School - Kings Park, NY,

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Resume Overview

School Attended

  • SUNY Empire State College
  • Eastern Suffolk Board of Cooperative Education
  • Kings Park High School

Job Titles Held:

  • Contact Representative
  • Shipping & Receiving Supervisor
  • Delivery Dispatcher
  • Sr. Document Specialist
  • Contract Administrator


  • BBA
  • Some College (No Degree)
  • High School Diploma

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