Shipping & Receiving Coordinator Resume Example
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SHIPPING & RECEIVING COORDINATOR
Professional Summary
Well-qualified Administrative Professional with solid record of accomplishment in analyzing, processing and securing sensitive documents by codifying and enforcing first-rate systems. Technically-savvy problem-solver, project leader and system manager proficient in business and database software. Seek to offer expertise developed over 15 years of experience in a variety of industries and take on challenging position dedicated to improving system operations and internal workflows.
Skills
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Work History
Contact RepresentativeFeb 2020 - Current
H-E-BDel Rio , TX
H-E-BDel Rio , TX
- Investigated and resolved customer inquiries and complaints quickly.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Recorded all information regarding financial status of customers.
- Achieved performance goals on consistent basis.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Shipping & Receiving SupervisorJul 2016 - Feb 2020
American Standard Companies Inc.San Diego , CA
American Standard Companies Inc.San Diego , CA
- Schedule all incoming vendor and outgoing customer deliveries.
- Prepare and track FedEx and UPS shipments.
- Review and submit driver timesheets for payroll processing.
- Contact vendors regarding Backorders, damages and order status.
- Prepare packing lists, bills of lading, return tickets and other shipping documents when required.
- Created and implement procedures and spreadsheets to accurately track all truck deliveries and carrier receipt information.
- Prepare and distribute inventory reports.
- Assist purchasing and accounts payable departments by confirming and logging receipt of merchandise.
- Updated computer tracking system with latest product movements.
- Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Scheduled pickups and deliveries to maintain smooth operations.
- Uncovered and resolved errors with minimal oversight.
- Checked shipments against paperwork and signed documents.
- Compiled and maintained important records such as product receiving, deliveries and returns data using Imprezian CRM.
- 40 Hr weekly Position
Delivery DispatcherJul 2015 - Jul 2016
Good ChemBellingham , MA
Good ChemBellingham , MA
- Create daily routes for delivery drivers and entered them into a vehicle tracking system.
- Create daily delivery and driver reports and distribute for evaluation.
- Review and update customer accounts and make appropriate changes to meet individual delivery needs.
- Point of contact for driver with the depot.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Evaluated and adjusted over 20 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Directed all dispatching, routing and tracking of 20-25 fleet vehicles.
- 40 Hr Weekly Position
Sr. Document SpecialistApr 2009 - Sep 2014
LennarThousand Oaks , CA
LennarThousand Oaks , CA
- Create and edit documents using word processing, graphic and xml editing programs.
- Transcribe and convert raw technical data to required format.
- Accurately input both alpha and numeric data.
- Handle sensitive and/or confidential documents and information for both government and civilian agencies.
- Operate under Quality Assurance Standards of ISO 9001:2000, SD1000.
- Prepare parts lists and art indexing using excel and xml editing programs.
- Worked with graphic artists, post-production team members and other specialists to produce error free and successful content.
- Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Managed and archived quality documentation and participated in internal and external quality audits.
- 40-60 Hr Weekly Position
Contract AdministratorDec 2005 - Feb 2009
Island Construction CompanyCity , STATE
Island Construction CompanyCity , STATE
- Review and interpret contract terms, red-line and revise incoming contract documents as required.
- Estimate insurance cost specific to project.
- Design and implement tracking system for contract status, insurance enrollments, coverage periods and bonding capacity using Excel spreadsheets.
- Reception duties, mail, call routing, appointment setting.
- Prepared and submitted pre-qualification and re-qualification documents, contract packages and purchase orders for lower tier vendors and subcontractors.
- Maintain paperless records of all contract, insurance and bonding documents.
- Enhanced records transparency and traceability by devising and implementing strategies for managing contracts, subcontracts and insurance documentation.
- Oversaw contracts for over three different departments using both manual and automated strategies.
- 40 Hr Weekly Position
Education
BBA: Human Resources ManagementExpected in May 2023
SUNY Empire State CollegeCity, State
SUNY Empire State CollegeCity, State
Some College (No Degree): Bookkeeping / Quickbooks ProEastern Suffolk Board of Cooperative EducationCity
- Program/Quickbooks Pro
High School DiplomaKings Park High SchoolCity
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Resume Overview
School Attended
- SUNY Empire State College
- Eastern Suffolk Board of Cooperative Education
- Kings Park High School
Job Titles Held:
- Contact Representative
- Shipping & Receiving Supervisor
- Delivery Dispatcher
- Sr. Document Specialist
- Contract Administrator
Degrees
- BBA : Human Resources Management Expected in May 2023
Some College (No Degree) : Bookkeeping / Quickbooks Pro
High School Diploma
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