Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude.

Highlights
  • Effective team player
  • Superior organization skills
  • Savvy negotiator
  • Positive outlook
  • Dedicated team player
  • Team leadership
  • Exceptional multi-tasker
  • Computer literate
Accomplishments

Inventory Control

  • Restocked and organized items as necessary and as directed.

Developed highly effective sales training strategies as Sales Manager of a 4-5 person team.

Named "Employee of the Month" in October 2005.

Experience
Shipping Receiving , 2004 to 07/2014
Cornerstone Building BrandsCentennial, CO,
  • Verified and kept records of incoming and outgoing shipments by comparing identifying information such as count, weight, and/or measurements against bills of lading, invoices, order forms, or other records.
  • Prepared items for shipments, determined the best method of shipping using knowledge of shipping procedures, routes, and rates Assembled wooden or cardboard containers, inserted product into containers and packed with fillers if needed to protect the item.
  • Affixed labels for weight, shipping charges, and postage.
  • Unpacked and examined incoming shipments, rejected damaged items, recorded shortages and corresponded with the shipper to rectify damages and shortages.
  • Maintained inventory of shipping materials and supplies.
  • Directed and trained others in the packing, labeling, and sorting outgoing product.
  • Used a hand truck to load and unload shipments.
Bookkeeper/Secretary, 11/2012 to 01/2013
Shakopee Mdewakanton Sioux CommunityMinneapolis, MN,
  • Answered phones, transferred calls, took messages, and set appointments for the Service Dept.
  • Computerized Double Entry Bookkeeping, that consisted of Journal Entry of Days Business for all the cashier shifts, usually 2-3 shifts per day.
  • Ledger Entries, Accounts Payable, Accounts Receivable, and Chart of Accounts.
  • This was done 3 times a week, using Quick books, Quicken, Quatro Pro, and Excel Spreadsheets.
  • Maintain the front safe that was used by the cashiers for cashdrops and change.
  • I emptied the safe, counted the contents, logged it, called in the change order, took the bank bag to the bank, & restocked the safe.
  • I did the same for the company owned ATM.This was done 2 times's a week.
  • Filled in as a cashier when needed, while doing all the above.
Convenience Store Manager, 01/2011 to 01/2012
Laz ParkingCincinnati, OH,
  • Directed and supervised employees, engaged in sales, inventory, reconciling cash receipts, and performing services for customers.
  • Planned /prepared work schedules, planned budgets and authorized payment and merchandise returns.
  • Kept up to date with up and coming promos sales, and technology.Trained and evaluated personnel per company standards.Instructed staff on how to handle difficult and complicated sales.
  • Assigned employees to specific duties and how they needed to be done.
  • Handled all merchandise pricing and price changes, examined merchandise to ensure it was displayed properly.
  • Order stock and supplies for both the store and the office.
  • Communicated with peers as to what they expected from my dept.
  • and resolved any conflicts between employees and or customers.
  • Made sure everything was organized and prioritized daily.
  • Communicated daily with my staff to address any complaints or concerns.
  • Outside maintenance, cleaned the lot, sidewalks, carwash, and pumps.
Cashier, 01/2009 to 01/2010
Children's Of AlabamaMontgomery, AL,
  • Greeted the public, solved any point of sales issue, exchanged money for gas pump and service dept transactions.
  • Opened/closed the store, got the cash drawers counted for the day and logged any shortages or overages.
  • Count cigarettes and make sure they matched the closing report.
  • Checked all the self-serve machines, such as the coffee and fountain drinks were clean and filled.
  • Solve any point of sales issues, change gas prices on the digital outside sign when needed and fix any technical issues with the gas pumps, shut down the pumps when needed.
  • Clean the shelving, counters, stock supplies, face products, check for price discrepancies, Cleaned and stock bathrooms as needed.
General Merchandise Asst. Manager, 05/2006 to 07/2009
Laz ParkingDurham, NC,
  • Responsible for following a given work plan and making sure that work plan was completed by myself and other employees.
  • Trained new employees on how to unload, separate, effectively stock shelves, rotate product, run back stock, and change sales displays(end caps).
  • Oversaw performance, ensuring that the team clearly understood their roles and were focused on achieving goals.
  • Completed resets using Plan-O-Grams, Ordered stock, control excess inventory, and organization of the backstock room, break down shelf tags and place them in the correct areas.
  • Help customers that may have a question and/or concern, communicate to merchants/vendors about customer requests and/or merchandise opportunities.
  • Filled in as acting Mgr.when needed, made schedules, meet with management to ensure goals were being meet, such as Profits & Losses, and that the customers experiences were positive ones.
  • I also traveled to other stores to help, either open a new store or with product placement in remodeled ones.
Pharmacy Technician, 01/2005 to 01/2006
Emory HealthcareBerkshire Historical, GA,
  • Maintained a cash register and conducted accounting functions.
  • Collected patient information such as insurance and personal.
  • Processed new orders and refills directly from the customers and over the fax machine, including class 2 scheduled controlled substance medication and documentation.
  • Requested refills from Doctors offices if none were available for the customer at the given time.
  • Logged & file all prescriptions slips per State and Federal regulations.
  • In charge of documenting, packing, and returning all expired product per State and Federal regulations.
  • Checked in daily deliveries of all medication, compared delivery invoice to actual delivered product, documented shortages and reported them to the delivery company.
  • Cleaned and maintained the pharmacy area, cleaned windows, shelving, and floors.
  • Answered phones, provided information on over the counter medications, restocked the shelves.
Cashier, 01/2003 to 01/2005
Crossroads Diversified ServicesBolling Afb, DC,
  • Greet customers, help unload carts, answer any questions they may have, scan the items, bag the items, apply any discounts the customer may have coming in the form of coupons/rewards cards.
  • Complete the transaction & receive payment, bag the customers items, thank them, Customer Service Was in charge of large amounts of money on a daily bases.
  • Received & processed Ameren Cilco, Illinois American Water bills, Western Union transactions, Sold U.S.Postage stamps, & Six Flags Tickets.
  • Assigned cashiers to check out lanes, told them when to go on break, helped with any customer and/or technical issues that might arise.
  • Gave & documented all change given to the cashiers during a shift, filled in as a cashier when needed.
  • Answered phones, transferred calls to the right dept., issued refunds, kept track of items left behind, & issued rain checks for items that were on sale, but out of stock.
  • Counted down all ending drawers, locked them up & made the nightly safe deposit.
Sterile Processing Technician II, 05/2000 to 08/2003
Guest Services, Inc.Glen Burnie, MD,
  • Decontaminates and sterilizes instruments, medical supplies and equipment; and assembles, wraps and sterilizes trays of instruments.
  • Monitors biological and chemical wash solution to ensure quality and consistency for decontamination of instruments and medical equipment.
  • Sorts mismatched sets of instruments, trays and medical equipment and makes them available to sterile.
  • Restocks, labels and maintains inventory; submits requisitions; collects and distributes instruments, trays,crash carts and facility medical equipment.
  • Performs environmental maintenance duties and assists in maintaining inventory levels in sterile processing, the operating room and in equipment storage areas.
  • Verifies that equipment functions properly, requisitions for equipment maintenance, repair or replacement; and removes defective equipment.
  • Maintains a clean work area.
  • Assists with maintaining established departmental policies and procedures, objectives; and quality improvement, safety, and environmental and infection control standards.
Janitorial Supervisor, 02/2000 to 12/2001
Hilton WorldwideDetroit, MI,
  • Conducted hands on tasks inside and outside, sweeping, mopping, vacuuming, floor buffing, raking, painting, Shoveling, planting, watering plants, and washing windows.
  • Coordinated, scheduling, and assigning work tasks for a team of 4 or more persons.
  • Trained new employees in janitorial methods, procedures, and proper operation of equipment.
  • Inspected work performed to ensure conformance to specifications, and established standards.
  • Issued supplies and equipment to workers to ensure quality and timely delivery of service.
  • Conferred with staff to resolve production and personnel problems.
  • Recommended personnel actions such as hiring of new people and discharges, to ensure proper staffing.
Laundry Attendant, 11/1994 to 02/1996
Days InnCity, STATE,
  • Operate and monitor washing, dry cleaning, and drying machinery, including adding chemicals and cleaning lint traps Identify stained or damaged items and determine a status for repair, spot treatment, rewash, or discard.
  • Inspect cleanliness of articles removed from the washer, dryer, or dry cleaning machines and place in clean linen carts.
  • Set dryers to designated times and temperatures based on fabrics contained in load.
  • Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load.
  • Fold cleaned articles into designated size, either by hand or using folding machine.
  • Maintain accurate records of items laundered.Follow all company safety and security policies and procedures; Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Perform other reasonable job duties as requested by Supervisors.
Lobby Attendant, 05/1993 to 11/1994
Days InnCity, STATE,
  • Clean public and employee restrooms and showers.
  • Clean glass in public and employee areas.
  • Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment.
  • Dust surfaces in assigned areas, empty trash containers, and ash urns in public areas into proper containers.
  • Inspect condition of furniture for tears, rips, and stains and report damages.
  • Clean and maintain lights.
  • Post caution signs to limit traffic when necessary.
  • Contact other departments directly for urgent repairs.
  • Respond promptly to requests from guests and other departments.
  • Identify and report preventative or other maintenance issues in public areas or guest rooms.
  • Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Stand, sit, or walk for an extended period of time.
  • Perform other reasonable job duties as requested by Supervisors.
Education
GED: General, Expected in 1998
Peoria County Courthouse - Peoria, IL
GPA:
Skills

Accounting, Accounts Payable, Accounts Receivable,Bookkeeping. Quatro Pro, Quick books, Quicken, reconciling, sales, scheduling.

Customer Service, Data Entry, fax machine, inventory, Ledger, machinery, materials, Excel Spreadsheets, money, office, windows, painting, personnel, policies, pricing.



By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

74Average

resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Peoria County Courthouse

Job Titles Held:

  • Shipping Receiving
  • Bookkeeper/Secretary
  • Convenience Store Manager
  • Cashier
  • General Merchandise Asst. Manager
  • Pharmacy Technician
  • Cashier
  • Sterile Processing Technician II
  • Janitorial Supervisor
  • Laundry Attendant
  • Lobby Attendant

Degrees

  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: