, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable and dedicated professional with extensive experience in customer service oriented industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Accomplishments
Certified Osha forklift operator.
Trained a number of new employees on proper forklift operation and safety.
Certified soccer and Lacrosse Referee.
Skills
Conflict resolution
Planning and Coordination
Quality control
Self-motivated professional
Verbal and written communication
Collaboration
Computer proficiency
Teamwork
Good telephone etiquette
Compassion
Complaint resolution
Good listening skills
Report preparation
Work History
11/2016 to CurrentShipping and Receiving ClerkLkq Corp | Hesperia, CA,
Orchestrated efficient routing by producing accurate shipping documentation and package labels.
Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
Received incoming shipments, compared contents against associated records and transmitted to proper department.
Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
Handled high-volume paperwork and collaborated with sales department to resolve invoicing and shipping problems.
Reviewed order data on hourly basis to verify transactions and shipping dates.
Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Performed basic mathematical calculations to check weights and dimensions of shipments.
Maintained accurate records in microsoft excel, including materials weights, bill amounts and identified variances.
Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
Interacted with customers and maintained high level of customer service all the times.
Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
05/2011 to 11/2016Safety and Security OfficerBoyne Resorts | Big Sky, MT,
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
Participated in staff meetings, special events and professional development activities.
Partnered with team of analysts to escalate and manage responses to all events impacting or threatening AWS personnel, property, and assets worldwide.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Monitored central alarm systems for fire, intrusion and duress alarms and responded to all emergencies.
Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
05/1986 to 09/1990Assistant Bar ManagerLandry's | Biloxi, MS,
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing successful improvement over prior onboarding process.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
Improved customer service rankings by resolving issues quickly and accurately.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
04/1981 to 05/1986Owner/OperatorLineage Logistics | Pearland, TX,
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Maintained up-to-date administrative records to monitor operational conditions.
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Maintained high standards of customer service and satisfaction.
Education
Expected in High School Diploma | Springdale High School, Springdale, PAGPA:
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