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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Reliable [Job Title] trained in shipping and receiving. Accomplished in handling fast-paced work with professionalism and minimizing discrepancies by meticulously reviewing errors. Quick learner with excellent technical abilities.

Talented administrative professional knowledgeable about methods for managing inbound and outbound shipments. Fully versed in computerized tracking, RFID scanning and shipment logging. Dependable in following up on issues.

Skills
  • Call center operations
  • Payment processing
  • Training and development
  • Data entry
  • Inbound and Outbound Calling
  • Business development understanding
  • Bilingual [Language] and English
  • Software troubleshooting
  • Problem Resolution
  • Safety regulations
  • Employee management
  • Customer Service
  • Quality Assurance
  • Product organization
  • Sales expertise
  • Clerical support
  • Customer relations
  • In-store support
  • Store maintenance
  • Problem-solving abilities
  • Transportation solution development
  • Retail sales customer service
  • Loading and unloading protocols
  • Assembly procedures
  • Documentation ability
  • Mechanical aptitude
  • Batch production
  • Machine setups
  • Equipment operation
  • Shipment preparation
  • Hand tools
  • Freight labeling
  • Inventory organization
  • Product verification
  • Shipping and receiving
  • Wrapping and boxing
  • Multitasking
  • Relationship building
Education and Training
George Bush High School Richmond, TX Expected in 08/2017 High School Diploma : - GPA :
Experience
Sunsource - Shipping and Receiving Clerk
Broadview Heights, OH, 01/2021 - 07/2021
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Monitored merchandise received and shipped from facility in computer system.
  • Maintained inventory of shipping materials and supplies.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Operated forklifts, hand trucks or other equipment to load, unload, transport and store goods.
  • Maintained work areas in organized, safe and clean manner.
  • Put merchandise in assigned area, added tags and secured larger pieces as required.
  • Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Lincare - Customer Service Assistant
Maryville, TN, 02/2021 - 06/2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
  • Documented conversations with customers to track requests, problems and solutions.
  • Communicated information to customers about product quality, value and style.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Suggested products and services to clients based on individual needs to drive consistent sales.
  • Filed completed customer orders to begin processing and facilitate smooth shipments.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers regarding needs and addressed concerns.
  • Organized and submitted [Timeframe] reports outlining current metrics for [Job title] use in key decision making.
  • Answered inbound customer calls and responded to inquiries.
  • Documented customer information and activity in customer database.
  • Demonstrated strong knowledge of store services, products and policies.
  • Answered customer inquiries with courtesy and accuracy.
  • Managed high-volume of inbound and outbound customer calls.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Coordinated with management to maintain knowledge of policies and new offerings.
Unitedhealth Group - Customer Service Representative
Albuquerque, NM, 04/2018 - 09/2020
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Worked with [Job title] to develop customer service improvement initiatives.
Great Lakes Coca-Cola Bottling - Production Line Worker
Greenville, MI, 09/2019 - 08/2020
  • Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Used established assembly instructions to complete jobs.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
  • Set up and tended equipment with machine operators to complete runs.
  • Sorted and packaged products to prepare for processing or shipment.
Turkey Hill Dairy - Picking Packer
Winchester, VA, 02/2020 - 05/2020
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Examined final products for conformance with quality and design standards.
  • Troubleshot equipment problems to repair or report diagnostics.
  • Sorted and packaged products to prepare for processing or shipment.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Weighed and mixed ingredients according to project specifications.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Conducted inventory transactions using scanner gun.

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Resume Overview

School Attended

  • George Bush High School

Job Titles Held:

  • Shipping and Receiving Clerk
  • Customer Service Assistant
  • Customer Service Representative
  • Production Line Worker
  • Picking Packer

Degrees

  • High School Diploma

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