LiveCareer-Resume

shipping and receiving clerk resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized Shipping Clerk offers 3-year background creating shipping documents, pulling inventory and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication and mathematics skills. Well-versed in operating scanners, forklifts, dollies and scales. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Organize Merchandise
  • Strategic Goals
  • Database Maintenance
  • Work Assignments
  • Shipment Routing
  • OSHA Standards
  • Outgoing Shipments Oversight
  • Critical Thinking
  • Packing Equipment Operation
  • Inspect Shipments
  • Export Compliance Regulations
  • Team Goals
  • International Shipments
  • Microsoft Office
  • Loading Cargo
  • Prepare Documents
  • Invoice and Manifest Review
Work History
06/2020 to Current
Shipping and Receiving Clerk Baptist Health - Alabama , , McAllen, TX
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Collaborated with internal departments to verify customer satisfaction and order accuracy.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
03/2011 to 06/2020
Customer Service Representative Guard Insurance Group , , McAllen, TX
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Sought ways to improve processes and services provided.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Created and maintained detailed database to develop promotional sales.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided primary customer support to internal and external customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Trained new personnel regarding company operations, policies and services.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Updated account information to maintain customer records.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Cross-trained and backed up other customer service managers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
05/2009 to 03/2011
Shipping and Receiving Associate Weatherford International Inc , , McAllen, TX
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Handled day-to-day shipping and receiving overseeing more than 300 packages per day.
  • Sorted and delivered materials to different work areas and staff.
08/2008 to 05/2009
Processor Cognizant Technology Solutions , , McAllen, TX
  • Operated and serviced processor equipment to maintain production output.
  • Inspected finished products for quality and adherence to customer specifications.
  • Inspected products and machines to maintain quality and efficiency.
  • Placed parts on racks in enclosed rooms, into tumbling barrels, or into cabinets to prepare for sandblasting.
  • Accurately measured and blended materials according to specifications.
  • Reviewed production schedules and streamlined processes.
  • Maintained accurate records to enable processor activity and performance monitoring.
  • Entered data into computer tracking system and filed paperwork according to procedures.
Education
Expected in 05/2001 to to
High School Diploma :
Sharyland High School - Mission, TX
GPA:

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Resume Overview

School Attended

  • Sharyland High School

Job Titles Held:

  • Shipping and Receiving Clerk
  • Customer Service Representative
  • Shipping and Receiving Associate
  • Processor

Degrees

  • High School Diploma

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