Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Hello! My name is Jessica Claire, I am very well acquainted in the retail industry, such as customer service, customer needs/care and making sure I’m able to accurately deliver on the task At hand regardless of my position. I am most certainly open to learning, as well as expanding my skills in multiple job fields with any industry I work for. I put my best foot forward and I’m always open minded to new opportunities. I am eager to learn, understand, and work hard as well as compassionately.
Skills
Materials transport
Training and Development
Safety and compliance
Shipping coordination
Quality assurance
Package preparation
Organization
MS Office
Invoice generation
Relationship development
Communications
Inventory management
Customer service
Experience
Shipping and Receiving Clerk, 10/2018 - Current Huttig - Phoenix – Cleveland, OH,
Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
Cashier, 03/2014 - 10/2018 Headway Corporate Resources – Naperville, IL,
Scanned customer purchases, supporting transactions to streamline sales process.
Helped customers find specific products, answered questions and offered advice.
Assisted with purchases, locating items and signing up for rewards programs.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Resolved issues with cash registers, card scanners and printers.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Processed [Number] transactions per day with exceptional accuracy.
Inspected items for damage and obtained replacements for customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Learned roles of other departments to provide coverage and keep store operational.
Welcomed customers, offering assistance to help find necessary store items.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Received payments for [Product or Service] and issued receipts.
Operated cash register, collected payments and provided accurate change.
Trained new team members in cash register operation, stock procedures and customer service.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed customer payments quickly and returned exact change and receipts.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Bakery Clerk, 03/2014 - 10/2018 Albertsons Company Inc. – Hopewell Junction, NY,
Processed bakery sales transactions for more than [Number] customers per day using POS system.
Arranged baked goods in attractive displays inside bakery cases to increase sales.
Provided excellent customer service to foster satisfaction and loyalty.
Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Greeted incoming patrons, offered menu advice and documented order details and special preferences.
Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
Listened to guests to understand needs and help each person select optimal products and services.
Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
Recommended optimal merchandise based on customer needs and desires.
Mixed and matched paints according to customer specifications.
Stayed up to date on store promotions, payment policies and security practices.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Recommended merchandise to customers based on needs and preferences.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales [Number]%.
Used [Type] register system to ring up customer purchases, process payments and issue receipts.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
Educated customers on product and service offerings.
Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
Hostess, 05/2017 - 05/2017 Clubcorp Club Operations, Inc. – Norfolk, VA,
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Enhanced guests' experiences by fulfilling special requests during visits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Tracked seated guests and available seating using [System].
Assisted [Job title] by taking guests drink orders, [Task] and [Task].
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Answered questions about food and order statuses for waiting customers.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Answered telephone to provide dining information and take party reservations.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education and Training
High School Diploma: , Expected in 06/2017 - Lynn English High School - Lynn, MA GPA:
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