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Shipping and Receiving Clerk Resume Example

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SHIPPING AND RECEIVING CLERK
Summary

Hello! My name is Makayla Simms, I am very well acquainted in the retail industry, such as customer service, customer needs/care and making sure I'm able to accurately deliver on the task At hand regardless of my position. I am most certainly open to learning, as well as expanding my skills in multiple job fields with any industry I work for. I put my best foot forward and I'm always open minded to new opportunities. I am eager to learn, understand, and work hard as well as compassionately.

Skills
  • Materials transport
  • Training and Development
  • Safety and compliance
  • Shipping coordination
  • Quality assurance
  • Package preparation
  • Organization
  • MS Office
  • Invoice generation
  • Relationship development
  • Communications
  • Inventory management
  • Customer service
Experience
Shipping and Receiving Clerk, Northeast Nursery Inc., October 2018-CurrentPeabody, MA
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
Cashier, Market Basket, March 2014-October 2018Salem , MA
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues with cash registers, card scanners and printers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Inspected items for damage and obtained replacements for customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Received payments for [Product or Service] and issued receipts.
  • Operated cash register, collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Assisted [Jobtitle]s with completing end-of-day counts and securing funds to prevent loss or theft.
Bakery Clerk, Market Basket, March 2014-October 2018Salem, MA
  • Processed bakery sales transactions for more than [Number] customers per day using POS system.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Recommended optimal merchandise based on customer needs and desires.
  • Mixed and matched paints according to customer specifications.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Recommended merchandise to customers based on needs and preferences.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales [Number]%.
  • Used [Type] register system to ring up customer purchases, process payments and issue receipts.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
  • Educated customers on product and service offerings.
  • Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
Hostess, Andys Diner, May 2017-May 2017Lynn, MA
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Tracked seated guests and available seating using [System].
  • Assisted [Job title] by taking guests drink orders, [Task] and [Task].
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Answered questions about food and order statuses for waiting customers.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Answered telephone to provide dining information and take party reservations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education and Training
High School DiplomaLynn English High School, , LynnMAJune 2017
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Resume Overview

Companies Worked For:

  • Northeast Nursery Inc.
  • Market Basket
  • Andys Diner

School Attended

  • Lynn English High School

Job Titles Held:

  • Shipping and Receiving Clerk
  • Cashier
  • Bakery Clerk
  • Hostess

Degrees

  • High School Diploma

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