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Shipping and Receiving Clerk Resume Example

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SHIPPING AND RECEIVING CLERK
Professional Summary

Diligent Shipping and Receiving professional accustomed to promoting efficient warehouse functions to meet production goals and customer needs. Effective at managing fast-paced work with minimal supervision, including inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities. Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible.

Skilled shipping and receiving clerk. well-versed in warehouse operations, shipping and logistics. Exceptional organizational skills and strong attention to detail.

Transportation and logistics professional well-versed in materials management and inventory reconciliation. Effectively develops and implements process controls and quality improvement initiatives that reduce costs and increase company revenue. Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.

Work History
Shipping and Receiving Clerk, 02/2019 to 02/2020NFI Industries, Lancaster, TX
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
  • Boosted inventory and record keeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant record keeping.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Customer Service Specialist IIII, 04/2017 to 07/2018TCI, LONGVIEW, TX
  • Developed and executed plans to monitor standard process adherence.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Handling Yamaha accounts. Assisting with payments, repossessions, online accounts, credit approval.
    Assisting with new hire training and material.
  • Worked one on one with employees to improve stats and quality.
    Handled and managed account for Total Card Inc. assisted customers with payments, deadlines and financial consulate.
    Assisted co-workers with daily questions and functions of credit cards, and escalations.
CPAP Specialist III, 06/2013 to 12/2017American Home Patient, LONGVIEW, TX
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Communicating with customers (via phone, correspondence email and fax) to initiate or respond to inquiries and request for orders for product/ services.
  • Utilize headset and computer terminal and navigate through multiple systems to input and retrieve information.
    Accountable for sales, call quality, attendance and adherence to work schedule results.
  • Enter information for shipping purposes.
    Initiate proper documentation for billing functions (i.e. ICD9-10 codes).
  • Determine charges for services and products ordered and collecting fees.
Education
High School Diploma, 05/1997
Longview High School - Longview, TX
Skills
  • Materials transportation
  • Packing and scanning
  • Safety and compliance
  • Document drafting
  • Quality control
  • DOT, IATA, ICAO and IMDG regulations
  • Team leader
  • Hard working and self-motivated
  • LTL knowledge
  • Quality management systems knowledge
  • Lean Six Sigma operations
  • Warehouse and fulfillment
  • Forecasting
  • Data entry
  • Shipping and receiving
  • Vendor relationship management
  • Scheduling
  • Analytical thinking
  • Computer-savvy
  • Service standard compliance
  • Professional telephone demeanor
  • Computer proficient
  • Good communication skills
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Resume Overview

Companies Worked For:

  • NFI Industries
  • TCI
  • American Home Patient

School Attended

  • Longview High School

Job Titles Held:

  • Shipping and Receiving Clerk
  • Customer Service Specialist IIII
  • CPAP Specialist III

Degrees

  • High School Diploma , 05/1997

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