Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Proficient with Microsoft Word, Excel, and Outlook
Fluent in Spanish speaking, reading and writing
Customer service skills
Good telephone etiquette
Dispatching procedures
Deadline and scheduling management
Scheduling
Inventory Management Procedures
Document preparation
Teamwork
Education
Westwood College Torrance, Ca., Expected in ā āNo Degree:Some General Education And Criminal Justice - GPA:
Leuzinger High SchoolLawndale, Ca., Expected in 06/1997 ā āHigh School Diploma: - GPA:
Work History
Index Fresh - Shipping and Receiving Clerk Riverside, CA, 01/2020 - 03/2020
Checked in all drivers using proper identification.
Confirmed liquid bulk or packaged loads by purchase order numbers or bill of lading numbers.
Scaled trucks in upon arrival as "Light" to calculate tare weight and determine how many gallons they can take for liquid bulk loads.
Prepared product labels and safety data sheets.
Scaled trucks out upon departure as "Heavy" to stamp gross weight and calculate their net weight to make sure they are at legal weight and have accurate gallon count for liquid bulk loads before departure.
Entered all confirmed shipped loads on dispatch log created on excel spreadsheet.
Entered conformed shipped gallons into AX Dynamics software and generated performa invoice to submit to accounting.
Responsible for supervising day to day transportation operations to ensure optimal driver performance and customer satisfaction.
Planned and established transportation routes, work schedules and driver assignments.
Monitored drivers electronic logs (e-logs) and hours of service.
Allocated equipment to meet transportation needs and financial goals.
Determined most effective mode and routing of loads to customer locations and company facilities.
Created delivery routes and optimized plans for traffic, road conditions and other factors.
Reviewed paperwork prior to dispatching of drivers to support accuracy and clarify understanding of details.
Coordinated dispatching of 20 drivers to accomplish daily delivery requirements.
Monitored and maintained on-time delivery, reliability, service and performance.
Verified that drivers transported loads safely and complied with state DOT laws.
Handled incoming calls and emails from customers regarding issues with deliveries.
Worked closely with customers to effectively resolve issues and complaints.
Directed investigations to verify and resolve customer or shipper complaints.
Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
Delivered exceptional customer service to customers and drivers contacting dispatch for support and assistance.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Scheduled repair and preventive maintenance of vehicles and other equipment.
Resolved maintenance and repair issues for vehicles and equipment.
Forsyth County, North Carolina - Administrative Assistant III Winston Salem, NC, 02/2017 - 05/2017
Began shipping process of orders using Stratos (AS400) and XLGO by creating current date Shipping Schedule Report and Load List Report.
Indentified will call, California, and out of state shipments.
Prioritized orders by appointment date and time, downloaded orders and verified enough product was in inventory.
Created inventory pick list, requested and made inventory adjustments, updated inventory as needed.
Monitored warehouse staff to make sure product was being picked, palletized, and loaded in safe and timely manner.
Verified all quantities picked were correct and scanned to orders accordingly, finalized, manifested, and billed all orders.
Processed all return orders due to damage, loss, labeling and destruction.
Scheduled appointments by email and phone with carriers and direct customers.
Updated daily route sheet using Microsoft Excel.
East Bay Tire Co. - Office Administrator City, STATE, 09/2015 - 12/2016
Processed online sales orders through Amazon.com and Navision by creating pull list for tires to be pulled from warehouse inventory to fulfill each sales order.
Created shipping labels and coordinated shipping of sales orders via On-Trac, UPS, FedEx, and other carriers making sure all orders shipped in timely matter.
Updated tire inventory in Navision by entering tire quantity and bin locations listed on warehouse put away documents after warehouse received tore shipments
Reviewed data entry of all service orders in system to ensure accuracy of inventory and final cost.
Issued customer account statements periodically and sent out reminders for payment.
Received payments through various methods like checks, credit card, and online payments.
Answered questions and handled customer complaints regarding invoices.
Processed billing of delivery receipts for all Michelin, Goodyear, Continental, and Yokohama national accounts.
Verified necessary data such as national account numbers, purchase order numbers, vehicle numbers, name of lessee, make and model of vehicle, odometer reading, license plate numbers, and vehicle identification numbers.
Made sure all national account delivery receipts indicated right product code number and description on each item as shown on national account price list before submitting invoice.
Answered telephone calls from customers and vendors requesting emergency roadside service, scheduling fleet service appointments, and coordinated appointment time availability with service manager.
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