Driven Account Specialist highly effective at winning new business and driving growth. Focused on meeting and exceeding sales expectations on a consistent basis.
Collaborative in working with various teammates and industry professionals to oversee execution of campaigns.
Background includes developing campaigns, supporting branding strategies and adjusting strategies to meet changing demands. Offer firm grasp of customer preferences, advertising techniques and creative design gained during 4-year career in advertising.
Enthusiastic about putting together engaging and effective promotions which bring in customers and increase profits for networking events.
Skills
Territory growth
Customer service
Account updating
Sales and marketing
Schedule coordination
Coaching and mentorship
Team collaboration
Developing targeted leads
Budget development
Industry knowledge
Experience
12/2011 to 06/2012
Shipping & Receiving SupervisorAmerican Standard Companies Inc. – Nashville, TN,
Organized storage areas to maximize efficiency of materials movements and minimize labor required.
Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.
Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
Updated 1.0 and 2.0 system with data such as weights, charges and discrepancies.
Assisted group with any clerical need by efficiently handling telephone calls, records management needs and correspondence.
Contributed to office reorganization to maximize productivity and support administrative efficiency.
Maintained records of reportable hours to support accurate payroll administration.
Communicated with clients during business meetings and took detailed notes to transcribe for distribution to entire department.
Kept office equipment functioning optimally by troubleshooting problems and completing basic maintenance.
05/2016 to 11/2019
Sr. Customer Service RepEcumen – Minneapolis/St. Paul, MN,
Educated customers about products, pricing and policies to address and resolve issues.
Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Prepared, completed and processed customer account forms and database changes.
Managed customer service issues for complex Business and retail.
05/2019 to Current
Account SpecialistEnterprise Truck Rentals – City, STATE,
Oversaw production of advertising copy, including preparing scripts, reviewing proofs and editing layouts.
Formulated plans to expand business operations, growing overall territory 45.6% in six months.
Established and enforced sales goals to boost team success.
Cold called more than 50 potential customers each month and maintained 73% conversion rate on leads.
Strengthened online presence to capitalize on emerging trends.
Reviewed financial status and evaluated discrepancies by assessing account information and activities.
Used networking, customer service and interpersonal skills to connect with potential customers and make sales.
Education and Training
Expected in 2018
BA: Recreational Management Cal State University - 25800 Carlos Bee Blvd, Hayward, CA 94542, GPA:
Activities and Honors
Very diplomatic and committed employee always striving to build long-term relationships with customers I'm very capable of working within a dynamic team environment by maintaining the proper attitude, team unity, and work ethic as well as adhering to all policies and procedures. Continuously willing to learn and exceed productivity goals that will expedite any service base operation.
Professional Skills
Clear communication skills
Exceptional ability to stay attentive with customers
Ability to grasp product knowledge and relay product information
Analytically contribute the growth of a business structure by researching market trends that would help diversify the development my team.
Excellent communication, influential, and administration skills
Analytic thinking
Able to find conflict resolution without losing self-composure
Conducted program specific trainings for part-time and seasonal staff.
Strengthened customer service and communication skills, and served as a liaison between clients, staff, and upper management
Professional Accomplishments
Sales and Corporate Accomplishments
Completed sales goal 80% ahead of schedule
One of the top earners by commission among 40 employees
Improved relationship with industrial association/partner organization
Held a perfect/near perfect attendance record
General Accomplishments
Managed a team of 6 employees.
Coached a flag football summer camp for the special need
Maintained a 3.0 GPA
Accomplishments
Sales - Consistently generated additional revenue through skilled sales techniques.
Product Sales - Cross-sold services at a rate of 35%, upgrading customers to different plans and product packages.
Routinely helped as many as 50-60 customers each day in a high-volume retail outlet.
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