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Shelter Intake Worker Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

For over 10 years, I’ve worked in various customer service-based jobs assisting people from all walks of life. That experience has led to proficiency with effective communication, problem-solving, and conflict resolution. I am customer service-oriented and understand how to handle complex issues and bring about the best result. I have a combined 5 years working in office settings and have experience with records management, Microsoft Office, and operating all office equipment. Due to experience in the Air Force, I am accustomed to working in high-paced environments while navigating decision making, with high professionalism and tact. I spent 3 years working full-time as a professional Pet Groomer while obtaining a bachelor's in Business Administration.

Skills
  • Customer service, Friendly and Helpful
  • Engaging with Diverse Customers
  • Strong Communication, Interpersonal Skills
  • Relationship Building
  • Data Entry, Typing and Word Processing
  • Records Management
  • Microsoft Office
  • Administrative Functions
  • Office Equipment Operation
Work History
Shelter Intake Worker, 07/2020 to Current
PetcoClifton Park, NY,
  • Salary: 12.00 USD Per Hour
  • Hours per week: 24 - 40
  • Communicates directly with diverse individuals and families to provide information about eligibility requirements, application details, and information about the Emergency Shelter program.
  • Answers phone calls and completes up to 5 interviews each day with potential residents by asking detailed questions and provides new clients with the required paperwork to initiate service for Emergency Shelter.
  • Brought in 70+ individuals in 1 year, with each interview and intake amounting to a total of 2 hours each. Delivering prompt and courteous service every time.
  • Completes all intake assessment forms and paperwork including the release of information, house rules, and other forms in compliance with State and Federal laws.
  • Offers compassionate and attentive guidance to residents and clients during moments of crisis and trauma.
  • Maintains detailed program operations, participant activities, and daily happenings within the recordkeeping database.
  • Coordinates and problem-solves with social work case managers, local law enforcement, crisis centers, shelters, hospital staff on best options for individuals in need.
  • Completes incident reports and Safe From Harm reports when appropriate.
  • Supervises facility and residents. Responsibly maintaining the safety of the group and ensuring compliance with house rules and program policies.
  • Complies with all confidentiality laws applying to social services.
Professional Pet Stylist, 05/2016 to 12/2019
PetcoCity, STATE,
  • Salary: 40,000.00 USD Per Year
  • Hours per week: 40
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets and received over 100 positive reviews.
  • Answered phone calls, scheduled appointments, and handled grooming transactions working with cash, card, and checks.
  • Held monthly presentation with Dog Trainer detailing grooming services provided to educate pet parents and bring in new clients to the salon.
  • Became valuated team member, always punctual and there to fill in when needed.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Worked with more than 8+ animals each day to provide skilled bathing and grooming services and maintained tight deadlines to get pets in and out in a safe manner.
  • Carefully clipped nails and trimmed hair around pads and paws, using a gentle approach for anxious pets.
  • Kept cages, kennels, play yards, and grooming areas were neat and clean.
Administration/Knowledge Manager, 12/2011 to 08/2015
USAFCity, STATE,
  • Salary: 28,000.00 USD Per Year (E-4)
  • Hours per week: 40
  • Aided in the development of a base-wide training program for the launch of Task Management Tool. Taught a two-hour course on Task Management tool to 15 administrators, plus meticulously trained Wing Commander, six Group Commander’s Executive Officers, and five Secretaries
  • Successfully reestablished Manpower program and managed to provide the base with additional workers for base security project. Brought on 8 Reservists to help support the completion of the project
  • Performed various daily essential office tasks such as creating and replying to electronic mail, operating phones, fax machines, projectors, and printers, and completed various clerical tasks in support of Wing offices. As Unit Information Assurance Officer submitted 1,500 computer remedy tickets, which were key to Wing agencies performing their missions
  • Helped create and maintain 17 Wing agency and comptroller Sharepoint sites so that information and documents were readily available base-wide
  • Maintained records management system by storing and uploading hundreds of documents into Electronic Management system. Organized electronic documents so that they were easily accessible to those with a need to know
  • Picked up mail from Base Mail quarters for Wing/Unit, sorted and sent mail to correct offices
  • Compiled PowerPoint presentation materials and ran slide show for weekly Wing meetings
  • As lead records manager trained, coached, and mentored 8 peers on the Records Management program
  • Coordinated and set up 5 awards ceremonies, help present multiple awards
  • While deployed overseas, Operated installations defense Biometrics Identification, permitting base access to 1,300 Third Country Nationals while enforcing Security Forces defense measures. Guaranteed safety for a 5.9 million dollar substation repair project, overseeing five different work sites and over 30 Third Country Nationals to facilitate stabilization of base power grid and power for the entire wing
Team Member/Team Leader , 07/2009 to 07/2011
Chick-fil-ACity, STATE,
  • Salary: 17,000.00 USD Per Year
  • Hours per week: 40
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash, and credit purchases or refunds.
  • Assisted customers by answering questions and fulfilling requests.
  • Efficiently processed new orders, completing 80+ daily transactions with accuracy.
  • Opened and closed store, ensuring alarm was set and inspecting all areas for cleanliness and readiness for the day.
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Worked different stations to provide optimal coverage and meet production goals
Education
Bachelor of Science: Business Administration, Expected in 09/2018
Friends University - Wichita, KS
GPA:
Additional Information

References:

  • Jami Scott . Salvation Army Homeless Services Director . 316-263-2196 . Jami.Scott@usc.salvationarmy.org
  • Traci Addington . Program Manager at the Salvation Army . 316-263-2196 . Traci.Addington@usc.salvationarmy.org
  • Kayla Pommier . Manager Petco . 515-230-7553 . Kaylakep7@gmail.com

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Resume Overview

School Attended
  • Friends University
Job Titles Held:
  • Shelter Intake Worker
  • Professional Pet Stylist
  • Administration/Knowledge Manager
  • Team Member/Team Leader
Degrees
  • Bachelor of Science

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