I am a hardworking, reliable, and driven individual with both teamwork and customer service in mind. Any task set before me, I will tackle to the best of my ability. I am food safety trained, AML compliant, and an authorized Western Union agent. I can work in any environment. In terms of labor, I can receive trucks, throw loads, stock displays, cull products, and build displays. In terms of services, I can run any POS system and any customer service operation. In terms of management, I can interview, train new-hires, run reports, increase productivity, and build relationships with associates. I am cross trained in several departments and have immense knowledge of the retail grocery business. Lastly, I would be willing to go out of my way to provide not only create a wonderful, open, and equal work environment for associates, but a friendly, stress-free, and welcoming store environment for customers.
As a Service Operations Assistant, I was charged with many day-to-day activities which were vital to my store. First and foremost, I was and currently am, placed in charge of customer service. No matter the issue, big or small, I handled them directly, to provide customers with the most convenient and positive shopping experience I could muster. Such efforts were reflected in our store satisfaction surveys as my team and I managed to maintain above a 4.8 out of 5 in-store satisfaction, lasting for over a year.
Furthermore, at any given time, I was charged with managing upwards of thirty associates, ranging from cashiers to curtsey clerks, sanitation clerks, and customer service clerks. On any given day, I would develop a one on one relationship with each given associate not only to help them with challenges they faced, but to train them, and push them to meet various goals to develop them as better employees. Lastly, I would coach every employee to ensure that they remain efficient and safe in their portions. For example, each cashier was coached daily regarding our store's gift card policies to avoid falling victim to scams. On the other hand, my curtsey clerks, as well as sanitation clerks, were motivated to provide a clean and safe store environment for associates and customers alike. This is reflected by the fact that, since my tenure as SOA, our cleanliness "sweep logs" have never dipped below a 96% completion rate.
As well, I assisted in weekly scheduling as well as interviewing and training new hires. First, I have experience in making weekly schedules, maintaining a 95% and above efficiency rating. Furthermore, I also interviewed and trained new hires. During training, I would work one on one with new associates to provide them with the tools necessary to thrive in their new career.
Additionally, as SOA, I am charged for weekly record keeping and documentation for my front end. Every Sunday, as the week starts, I pull my cashier's numbers and analyze their strengths and weaknesses. As a result, I take analytics such as checker productivity, items per minute, and sales reduction activity, and have one on one conversations with my associates to better their performance on the front end.
Furthermore, I am charged with ordering on my front end. While on a smaller scale relative to the store, I ordered our candy, grab-and-go items, and tobacco. It was my goal to ensure that there were never any holes in my shelves and that inventory was stocked. Additionally, I was charged with performing regular inventories on my products.
As well as my above-mentioned tasks, I also managed several sales and charity campaigns. Regarding sales, I would push several promotional products (i.e. dollar bread, Monday muffin sales, etc.) through voy-calls and customer interaction. In several cases, our store outpaced most stores in our district, at times even receiving direct praise from our district manager. In terms of charity, I, alongside my manager and associates, would push various charitable promotions (i.e. food drives, hurricane relief, etc.). As a result, myself and my team would build elaborate displays, make store announcements, and provide customer interaction at the registers. As a result of our effort, we have raised countless thousands in monetary donations, as well as thousands of meals for deserving families. Our store has even placed in the top five for donations in almost every charitable promotion.
Aside from my daily management responsibilities, I also ran our customer service desk. As a result, I am well versed in the various services that my store offered. Examples of such are: Texas Lottery sales and redemption, Money order payments, bill and utility payments, Texas car tag registration renewals, and Western Union money wires. As well, I was also charged with handling any customer inconvenience with the customer-first mentality, providing refunds, exchanges, substitutions, and price adjustments to resolve and satisfy any customer that arrived at my desk.
Additionally, as the closing front-end person in charge, I handled the store's safe. On the one hand, I was tasked with providing loans to registers, money pickups, and till audits and balances. Furthermore, I conducted armored car pickups, ensuring funds would arrive at the bank, without error. As well, I was also tasked with performing nightly safe audits where I counted every cent within the store to ensure no shortages or overages were present.
Lastly, although I am in management, I acted as a man of many talents. For example, if my front end needed help, I would never hesitate to operate a register, close the store, collect trash, clean spills, or collect carts. Additionally, I assisted other departments whenever called upon. For example, I routinely helped my grocery manager to build displays, stock shelves, and even unload shipments. As well, as I am food safety trained, I have assisted our bakery through packaging and our produce department through culling and have even operated our meat and deli counters. Furthermore, I am trained to make price changes and replace tags throughout our store. Lastly, I have experience in our floral department, not only helping customers with flowers and balloons but also building arrangements.
As my hard work and experience within the produce department grew, I was ultimately named the Assistant produce manager. Taking the position, I was already extremely versed in multiple fascists of my department. While assistant produce manager, I still preformed the same duties as a clerk. For example, stocking, culling, facing, cleaning, throwing loads etc. However, I also took on more responsibility.
For example, one, I drove consistent grocery sales with effective merchandising and promotions implementation. Two, I maintained comprehensive compliance with workplace and food safety standards to protect staff and customers. Three, I coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales. lastly, and importantly, I lead by example for my associates and took responsibility for all actions drive culture of performance excellence.
Aside from my produce responsibilities, it was at this point in my career that I became cross trained in almost every department in my store. Whatever my store director asked of me, I did in order to assist the store by any means. For example, I worked meat department during holidays both running the meat counter and even preparing products for sale. I worked in our bakery department, packaging products, preparing orders, and stocking displays. I worked in our deli department, both preparing products for sale and working the case. I worked in our store's dairy department, both stocking and facing displays. I worked in our store's grocery department, stocking shelves, throwing shipments, and building displays. I worked in our store's floral department, both by building arraignments and providing services such as balloons. Lastly, I worked in our store's FMC department, working overnight to replace tags and run price corrections.
As a produce clerk, I was tasked with many day to day activities in order to promote sales and cleanliness within my department. Aside from being food safety trained, I have experience in stocking, culling, date checks, and calculating shrink.
Furthermore, whenever we received shipments, I would break down and throw loads, in some cases working out upwards of ten pallets, myself, in a shift.
As well, I have experience within our fresh made "Cut Fruit" department. There I prepared and packaged various fruits and vegetables to be sold to customers.
Lastly, I was charged on a daily basis to maintain the cleanliness of my department. This was not only limited to mopping and washing, but also culling any and all produce which was deemed unfit for sale.
I started my career cross trained as both a cashier and courtesy clerk. As a sixteen year old, I learned the ethics of hard work, perseverance, and customer service. As a new hire, I was quick to perform and volunteer for any task the store needed of me.
As a cashier, I operated a cash register, collected payments and provided accurate change. Furthermore, I provided excellent customer service, assisting customers in the location of products, explaining sales, pushing loyalty programs, and resolving errors. As a cashier, I regularly ranked in the top percentiles of cashier productivity metrics, at points even ranking top in my district.
As a courtesy clerk, I maintained the cleanliness of the store. Furthermore, I collected carts and assisted in the restocking of shelves.
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