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Service Expert Resume Example

Resume Score: 80%

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SERVICE EXPERT
Professional Summary

I am a detail-oriented individual with a background in sales and customer service, building trades and dining room service. I have proven leadership experience and expertise and excellent customer service proficiency.

Skills
  • Negotiation
  • Cross-functional team collaboration
  • Account management
  • Customer service
  • Inbound and outbound calling
  • Stocking and replenishing
  • Service standard compliance
  • Strategic sales knowledge
  • Complaint resolution
  • Sales expertise
Work History
Service Expert , 05/2019 to 06/2020
Company Name – City, State
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Managed customer relations and customer service through daily communication and interaction.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Supported branding strategy by ensuring product displays aligned with corporate standards.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
  • Advocated for customers and reported on observed areas for product or service improvement.
  • Boosted sales revenue by skillfully promoting diverse membership options.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Maintained clean sales floor and straightened and faced merchandise.
Dishwasher, 08/2018 to 09/2018
Company Name – City, State
  • Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Managed bar inventory and restocked supplies.
  • Surveyed shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
  • Operated and sanitized all equipment in a safe and proper manner.
  • Established and maintained a positive work environment.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Consistently provided professional, friendly and engaging service.
  • Operated all kitchen equipment adeptly.
  • Consistently kept kitchen areas clean and free of debris and water.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Emptied and maintained trashcans and outdoor dumpster area.
Dining Room Server, 05/2017 to 08/2018
Company Name – City, State
  • Took orders and delivered food items to residents in main dining room.
  • Checked on the needs of each table and retrieved additional items.
  • Replenished table, wait staff and kitchen supplies.
  • Built long-lasting relationships with residents.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Assisted co-workers whenever possible.
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
  • Emptied and maintained trashcans and outdoor dumpster area.
  • Adhered to safe work practices.
  • Consistently provided professional, friendly and engaging service.
  • Quickly set up and cleared tables and stocked all service stations.
  • Handled customer complaints with poise and grace, immediately resolving issues by contacting the Kitchen Manager.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Provided friendly and attentive service.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Operated all kitchen equipment adeptly.
  • Routinely carried large loads of dishes to kitchen for washing.
Education
High School Diploma: 2016
Saranac Lake Senior High School - City, State

Participated in a two year Building Trades Certificate Program where I acquired a Regents Diploma, OSHA certification and CPR certificiation.  I was also awarded National Technical Honor Society Membership; Outstanding Academic Achievement Award; Citizenship; Leadership and Gold Seal Presidential Award.  I actively participated in the construction of two "tiny houses" which were auctioned off to the public upon completion.

Hobbies and interests

My hobbies and interests include skateboarding, snowboarding, skiing, golf and Mountain biking.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Saranac Lake Senior High School

Job Titles Held:

  • Service Expert
  • Dishwasher
  • Dining Room Server

Degrees

  • High School Diploma : 2016

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