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Service Dispatcher Resume Example

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SERVICE DISPATCHER
Professional Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Skills
  • Maintaining call metrics
  • Prioritizing calls
  • Delivery policies
  • Routing orders
  • Dispatching field personnel
  • Dispatching procedures
  • Service coordination
  • Closing tickets
  • Able to work unsupervised and remotely.
  • Customer Relations
Work History
Service Dispatcher, 10/2019 to 03/2020
General Parts LLC – Irving, TX
  • Closely monitored dispatch board to triage and prioritize over 15 daily calls.
  • Responded to over 15 daily caller requests with information about assistance and timeframes.
  • Documented all changes in computer tracking system.
  • Directed all dispatching, routing and tracking of 5 fleet vehicles.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Increased customer satisfaction by resolving restaurant repair issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • CSM - Global edge
  • Troubleshoot miner to mid-level issues.
  • Able to work unsupervised and remotely.
Service Dispatcher, 07/2017 to 09/2019
ABM Building Services – Irving, TX
  • Responded to over 30 daily caller requests with information about assistance and timeframes.
  • Closely monitored dispatch board to triage and prioritize over 25 daily calls.
  • Increased area coverage by 50% through effective scheduling and detailed location monitoring.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Evaluated and adjusted over 15 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed all dispatching, routing and tracking of 22 fleet vehicles.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Documented all changes in computer tracking system.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • CSM - Corrigo and Corrigo Pro.
  • Troubleshoot minor to mid level issues with customer before sending tech out.
  • Able to work unsupervised and remotely.
Service Dispatcher, 05/2012 to 03/2017
ISI Commercial Refrigeration Inc. – Lewisville, TX
  • Responded to over 30 daily caller requests with information about assistance and timeframes.
  • Closely monitored dispatch board to triage and prioritize over [Number] 30 [Number] daily calls.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Evaluated and adjusted over 15 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed all dispatching, routing and tracking of 34 fleet vehicles.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Documented all changes in computer tracking system.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • CSM - Global Edge.
  • Troubleshoot minor to mid- level issues with customer before sending tech out.
  • Able to work unsupervised and remotely.
Service Dispatcher, 01/2008 to 05/2012
Imagetek Office Systems – Arlington, TX
  • Responded to over 25 daily caller requests with information about assistance and timeframes.
  • Closely monitored dispatch board to triage and prioritize over 25 daily calls.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed all dispatching, routing and tracking of 15 fleet vehicles.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Documented all changes in computer tracking system.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Able to work unsupervised and remotely.
  • Troubleshoot minor issues with customer before sending out tech.
Education
High School Diploma: 05/1978
Grand Prairie High School - Grand Prairie, TX
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Resume Overview

Companies Worked For:

  • General Parts LLC
  • ABM Building Services
  • ISI Commercial Refrigeration Inc.
  • Imagetek Office Systems

School Attended

  • Grand Prairie High School

Job Titles Held:

  • Service Dispatcher

Degrees

  • High School Diploma : 05/1978

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