Service Dispatcher Resume Example
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SERVICE DISPATCHER
Professional Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Skills
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Work History
Service Dispatcher, 10/2019 to 03/2020
Emcor Group, Inc. – Franklinton , NC
Emcor Group, Inc. – Franklinton , NC
- Closely monitored dispatch board to triage and prioritize over 15 daily calls.
- Responded to over 15 daily caller requests with information about assistance and timeframes.
- Documented all changes in computer tracking system.
- Directed all dispatching, routing and tracking of 5 fleet vehicles.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Increased customer satisfaction by resolving restaurant repair issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- CSM - Global edge
- Troubleshoot miner to mid-level issues.
- Able to work unsupervised and remotely.
Service Dispatcher, 07/2017 to 09/2019
Emcor Group, Inc. – Gates , NY
Emcor Group, Inc. – Gates , NY
- Responded to over 30 daily caller requests with information about assistance and timeframes.
- Closely monitored dispatch board to triage and prioritize over 25 daily calls.
- Increased area coverage by 50% through effective scheduling and detailed location monitoring.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Evaluated and adjusted over 15 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed all dispatching, routing and tracking of 22 fleet vehicles.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Documented all changes in computer tracking system.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Met all customer call guidelines including service levels, handle time and productivity.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- CSM - Corrigo and Corrigo Pro.
- Troubleshoot minor to mid level issues with customer before sending tech out.
- Able to work unsupervised and remotely.
Service Dispatcher, 05/2012 to 03/2017
Emcor Group, Inc. – Gonzales , LA
Emcor Group, Inc. – Gonzales , LA
- Responded to over 30 daily caller requests with information about assistance and timeframes.
- Closely monitored dispatch board to triage and prioritize over [Number] 30 [Number] daily calls.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Evaluated and adjusted over 15 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed all dispatching, routing and tracking of 34 fleet vehicles.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Documented all changes in computer tracking system.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Maintained excellent attendance record, consistently arriving to work on time.
- CSM - Global Edge.
- Troubleshoot minor to mid- level issues with customer before sending tech out.
- Able to work unsupervised and remotely.
Service Dispatcher, 01/2008 to 05/2012
Emcor Group, Inc. – Grants Pass , OR
Emcor Group, Inc. – Grants Pass , OR
- Responded to over 25 daily caller requests with information about assistance and timeframes.
- Closely monitored dispatch board to triage and prioritize over 25 daily calls.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed all dispatching, routing and tracking of 15 fleet vehicles.
- Directed investigations to verify and resolve customer or shipper complaints.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Documented all changes in computer tracking system.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Able to work unsupervised and remotely.
- Troubleshoot minor issues with customer before sending out tech.
Education
High School Diploma: 05/1978
Grand Prairie High School - City, State
Grand Prairie High School - City, State
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Resume Overview
School Attended
- Grand Prairie High School
Job Titles Held:
- Service Dispatcher
Degrees
- High School Diploma : 05/1978
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