Skillful and dedicated employee with extensive experience in coordination, planning and support of daily operations and administrative functions. Successful at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment. Proven success in managing busy schedules, organizing workload and providing excellent leadership and customer service. Accustomed to long hours in fast-paced, high-stress enviornments.
Skills
Proficient in Microsoft Word, Excel, and Outlook
Team management
Scheduling management
Ability to prioritize
Effective team player
Superior organization skills
Staff training and development
Resolution-oriented
Excellent multi-tasker
Detail-oriented
Process improvement
Contract development and management
Complaint resolution
Customer service
Experience
Service Dispatch Supervisor, 02/2015 to Current Stanley Black & Decker, Inc. – San Juan, TX,
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Coordinated work of five employees by offering clear direction and motivational leadership.
Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Translated management directives into actionable mandates for front-line staff.
Managed daily operations and processes, including scheduling, prioritizing and forecasting.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Service Coordinator, 06/2014 to 02/2015 Api Group Corporation – Phoenix, AZ,
Managed dispatching, route planning and vehicle tracking for over ten service technicians and plumbers.
Maintained current knowledge of all personnel in field and all completed work orders or delays.
Accurately and efficiently responded to daily service requests.
Reviewed routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
Developed effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
Gathered and reviewed timesheets to prepare weekly payroll data for processing by accounting department.
Delivered high level of service and support to each customer, internal and external.
Prioritized and completed multiple tasks simultaneously, seeing that deadlines were met.
Used variety of software including spreadsheets and databases to support communications and scheduling.
Provided strong attention to detail, exemplary customer service and team-player attitude.
Smoothly facilitated communication between departments and management to coordinate proper manpower.
Service Coordinator, 03/2013 to 06/2014 Api Group Corporation – Redmond, WA,
Addressed service inquiries quickly and accurately.
Delivered high level of service and support to customers, internal and external.
Reviewed account and service histories to identify trends and issues.
Monitored dispatch board and adjusted call priorities regularly based on customer needs.
Evaluated work load and made scheduling adjustments to maximize efficiency.
Maintained current knowledge of all personnel in field and all completed work orders or delays.
Forecasted manpower requirements based on daily workload and company targets.
Oversaw scheduling for day-to-day activities of fifteen to twenty technicians.
Thoroughly reviewed timecards to correct any discrepancies.
Updated software system with order specifics and customer details, preferences and billing information.
Coordinated workload and manpower with teammates to carry out customer requests.
Service Dispatcher, 06/2006 to 03/2013 Crown Equipment Corporation – New Knoxville, OH,
Scheduled and dispatched ten to twenty service technicians daily.
Trained new employees on accurate triaging and dispatching procedures while personally handling daily calls.
Recommended improvements to mitigate customer complaints.
Helped customers open accounts, make payments, update information and carry out range of routine actions.
Supported management in operational improvements and resolution of problems to deliver top-notch customer service.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
