Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Skillful and dedicated employee with extensive experience in coordination, planning and support of daily operations and administrative functions. Successful at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment. Proven success in managing busy schedules, organizing workload and providing excellent leadership and customer service. Accustomed to long hours in fast-paced, high-stress enviornments.

  • Proficient in Microsoft Word, Excel, and Outlook
  • Team management
  • Scheduling management
  • Ability to prioritize
  • Effective team player
  • Superior organization skills
  • Staff training and development
  • Resolution-oriented
  • Excellent multi-tasker
  • Detail-oriented
  • Process improvement
  • Contract development and management
  • Complaint resolution
  • Customer service
Service Dispatch Supervisor, 02/2015 to Current
Stanley Black & Decker, Inc.San Juan, TX,
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Coordinated work of five employees by offering clear direction and motivational leadership.
  • Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Translated management directives into actionable mandates for front-line staff.
  • Managed daily operations and processes, including scheduling, prioritizing and forecasting.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Service Coordinator, 06/2014 to 02/2015
Api Group CorporationPhoenix, AZ,
  • Managed dispatching, route planning and vehicle tracking for over ten service technicians and plumbers.
  • Maintained current knowledge of all personnel in field and all completed work orders or delays.
  • Accurately and efficiently responded to daily service requests.
  • Reviewed routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
  • Developed effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
  • Gathered and reviewed timesheets to prepare weekly payroll data for processing by accounting department.
  • Delivered high level of service and support to each customer, internal and external.
  • Prioritized and completed multiple tasks simultaneously, seeing that deadlines were met.
  • Used variety of software including spreadsheets and databases to support communications and scheduling.
  • Provided strong attention to detail, exemplary customer service and team-player attitude.
  • Smoothly facilitated communication between departments and management to coordinate proper manpower.
Service Coordinator, 03/2013 to 06/2014
Api Group CorporationRedmond, WA,
  • Addressed service inquiries quickly and accurately.
  • Delivered high level of service and support to customers, internal and external.
  • Reviewed account and service histories to identify trends and issues.
  • Monitored dispatch board and adjusted call priorities regularly based on customer needs.
  • Evaluated work load and made scheduling adjustments to maximize efficiency.
  • Maintained current knowledge of all personnel in field and all completed work orders or delays.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Oversaw scheduling for day-to-day activities of fifteen to twenty technicians.
  • Thoroughly reviewed timecards to correct any discrepancies.
  • Updated software system with order specifics and customer details, preferences and billing information.
  • Coordinated workload and manpower with teammates to carry out customer requests.
Service Dispatcher, 06/2006 to 03/2013
Crown Equipment CorporationNew Knoxville, OH,
  • Scheduled and dispatched ten to twenty service technicians daily.
  • Trained new employees on accurate triaging and dispatching procedures while personally handling daily calls.
  • Recommended improvements to mitigate customer complaints.
  • Helped customers open accounts, make payments, update information and carry out range of routine actions.
  • Supported management in operational improvements and resolution of problems to deliver top-notch customer service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Fostered relationships with support staff, technicians, sales team, and management to transform and strengthen business processes.
  • Processed orders, keeping customers advised of status.
  • Improved operational efficiencies while managing service and coordinating logistics to ensure timely service dates.
Education and Training
Associate of Arts: Business, Expected in
South Puget Sound Community College - Olympia, WA
High School Diploma: , Expected in 06/2000
Puget Sound High School - Lacey, WA,

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School Attended

  • South Puget Sound Community College
  • Puget Sound High School

Job Titles Held:

  • Service Dispatch Supervisor
  • Service Coordinator
  • Service Coordinator
  • Service Dispatcher


  • Associate of Arts
  • High School Diploma

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