Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Customer Service Manager committed to delivering success through effective personnel and workflow management. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Highly enthusiastic customer service professional with 5 years client interface experience.
Cooperative team member
Microsoft Office, Excel, PowerPoint proficiency
Energetic and organized
Strong organizational skills
Active listening skills
Energetic work attitude
Large cash/check deposits expert
Customer service expert
High customer service standards
Dedicated to process improvement
Fielded and processed up to fifty calls per day. Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Service Desk Associate 09/2014 to CurrentThe Home DepotSpanish Springs, NV
Trained new employees on company customer service policies and service level standards.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Tracked down sources of special products and services to meet customers' special needs.
Informed customers about sales and promotions in a friendly and engaging manner.
Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Served as liaison between customers, store personnel and various store departments.
Exchanged returned merchandise for customers quickly and efficiently.
Recommended and helped customers select merchandise based on their needs.
Head Cashier10/2013 to 10/2014The Home DepotSpanish Springs, NV
Worked in competitive team environment to exceed revenue quotas.
Counted and balanced cashier drawers.
Helped customers find store locations and complete purchases.
Greeted customers promptly and responded to questions.
Built and maintained productive relationships with employees.
Managed cashier shifts and breaks.
Accepted merchandise returns.
Monitored exits for security issues.
Maintained work area in clean and neat manner.
Trained and mentored new cashiers.
Shift Manager 06/2010 to 09/2013Taco BellReno, NV
Worked well with teammates and openly invited coaching from the management team.
Cleaned food preparation areas, cooking surfaces, and utensils.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Frequently washed and sanitized hands, food areas and food preparation tools.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Carefully maintained sanitation, health and safety standards in all work areas.
Quickly and efficiently processed payments and made accurate change.
Packaged menu items into bags or trays and placed drink orders into carriers.
Served orders to customers at windows, counters and tables.
Resolved guest complaints promptly and professionally. Communicated clearly and positively with co-workers and management.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Promptly reported complaints to a member of the management team.
Recorded customer orders and repeated them back in a clear, understandable manner.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
High School Diploma2009Wooster High SchoolReno, NV, USA
Associate of Arts: Criminal JusticeUniversity of Nevada Reno Reno, NV, USA
Associate of Arts: Criminal Justice 2014Truckee Meadows Community CollegeReno, NV, USA
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Companies Worked For:
The Home Depot
Wooster High School
University of Nevada Reno
Truckee Meadows Community College
Job Titles Held:
Service Desk Associate
High School Diploma 2009 Associate of Arts : Criminal Justice Associate of Arts : Criminal Justice 2014
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