service desk associate resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Effective service representative with three years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Skills
Social development
Recordkeeping requirements
Safety understanding
Sanitation understanding
Communications
Problem resolution
Cash transactions
Customer service
Supervision
Experience
06/2020 to 09/2020Service Desk AssociateNtt Data Corporation | Saint Louis, MO,
Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
Supported and assisted less experienced technicians in resolving client issues requiring advanced or specialized expertise and experience.
Trained and mentored new service desk personnel and managed IT portion of employee onboarding process.
Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.
Directed calls to product line specialists, application and system specialists and vendor resources and alerted management to recurring problems.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Managed customer complaints and rectified issues to complete satisfaction.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Facilitated front desk operations for busy high-volume hotel.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
01/2020 to 06/2020Service Desk AssociateNtt Data Corporation | Salem, OR,
Supported and assisted less experienced technicians in resolving client issues requiring advanced or specialized expertise and experience.
Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.
Trained and mentored new service desk personnel and managed IT portion of employee onboarding process.
Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Managed customer complaints and rectified issues to complete satisfaction.
10/2018 to 11/2019WaitressHilton Worldwide | Beverly Hills, CA,
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
10/2017 to 11/2018Cashier Team LeadGpm Investments | Ashdown, AR,
Complied with cash handling procedures to meet regional cashier variance policy.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Learned roles of other departments to provide coverage and keep store operational.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Resolved issues with cash registers, card scanners and printers.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Counted and balanced cashier drawers.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Built and maintained productive relationships with employees.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
Maintained work area in clean and neat manner.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Greeted customers promptly and responded to questions.
Education and Training
Expected in 5 2020 to to High School Diploma | North St. Francois School District, Bonne Terre, GPA:
Expected in to to | Education of Individuals With Multiple DisabilitiesMineral Area College, Park Hills, MOGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.