Seeking Employment with organization specializing in enhancing personal accountability and working for a future integrated physical health and wellness program centered on the positive psychology focused on building upon an Individuals positive attributes.
Customer Service Expert and Supervisor recognized by Mazda USA Assisting in the Hiring, Training and Development of all Service personnel and ensuring the continuity of operations.
Performed over 170,000 individual transactions handling concerns and claims with a CSI average score of 91.8.
Developed Process Improvement, Managed the Processes and solicited employee recommendations to build employee ownership in business plan.
Tracking Budget Expenses, monthly Forecasting and Retention Analysis
Conflict Resolution Specialist assisting in the Service Dept Goal of matching services with needs with being financially conservative.
Performed duties of Service consultant by Ascertaining automotive problems and services by gathering information to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Trained Junior Consultants on Exceptional Customer service processes and Integrating a TQM system of process management gaining employee loyalty and job satisfaction.
Manager and Supervisor of 19 Employees, providing the Hiring, Training and Termination
Developed the prototype Commercial accounts program in San Diego which was later rolled out to 400 stores nationwide.
Assisted in the development and Cashier training Curriculum Point Of Sales course for Northern Automotive in Phoenix AZ which was introduced to all 1200 stores Nationwide Aug 1994
Presently attending SFCC finishing two degrees in applied science.
Performed over 1200 hours of Classroom Instruction on Electronics maintenance and repair, proficient in the maintenance and operation of 23 highly technical diagnostics and surveillance equipment aboard the USS Pittsburgh and Submarine Training Facility San Diego.
Attended at sea education working towards personal development
Presently in my Junior year Majoring in Psychology with a minor in Military Resilience, completed 79 hours and completing degree at Santa Fe Community College
Studied comparative Religions under the tutelage of David Jeremiah at Shadow Mtn Community campus and completed the Top Gun program offered.
CPR certified through American Heart Association
NASM Certified Personal Health and Wellness Professional Trainer
Heart Rate Zone Instructor
Certified Spinning Instructor
Master Training specialist NEC 9502
Curriculum Development Coordinator
ASC certified Technician and Manager
Over 27 years of Training and Personnel Development experience in both the technically skilled areas of Combat System operations and employment and adapting to the consumer markets with a direct understanding of Clients demands and expectations has enabled myself a degree of confidence and quality assurance that will benefit my future employer.
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