Service Consultant Supervisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Seeking Employment with organization specializing in enhancing personal accountability and working for a future integrated physical health and wellness program centered on the positive psychology focused on building upon an Individuals positive attributes.

  • Ten years of Military experience as a Special Force Operational and Tactical Sonar Supervisor in both the US Naval Submarine Service and the Naval Diving Community. Performed Supervisor duties during wartime operations duties included the Employment of Undersea warfare equipment, evaluate,disseminate, and make tactical and critical decisions,coordinate communications, oversee divisional and departmental operations, maintenance, and training.
  • Performed duties as the ShipsDiving supervisor for USS Pittsburgh.

  • Naval Master Training Specialist NEC 9502 Delivering lectures pertaining to tactical operations, employing and developing mission specific scenarios using multimedia applications. Performed as an instruction evaluator at SubtrafacSD performing Instructor critiques for junior service members and squadron personnel.
  • Maintenance and operator of the combat systems simulator for subtrafacSD, providing Combat Systems tactical supervision during wartime Scenarios.
  • Curriculum Developer Subtrafac SD hired to design, develop, and maintain task-based training programs and demonstrate knowledge of learning theories, instructional strategies by building a cross section of actual Submarine manual courses. Assisted in the Development of the Total Quality Leadership (TQL) implementing the theory of process control management pioneered by Dr W.Edwards Deming.
  • Presently enrolled in my junior year majoring inPsychology with a emphasis in Military Resilience concentration on PTSD/TBI injuries and an Associates in Nursing degree at the Santa Fe Community College.
  • Team RWB Santa Fe which is a nonprofit organization as a nonprofit Personal Fitness Trainer, assisting returning with health, wellness skills and improved quality of life of Military Veterans.
  • Assisting in the development of Battle Buddies in Santa Fe, which is a new outreach program which mentors and assist veterans with counseling and referral services.
  • Completed a comprehensive Transcendental Meditation course which has shown substantial positive outcome results at the San Diego Veterans Administration.
  • Health and Wellness trainer and coordinator assisting overweight and type II Diabetes patients, providing Empirical data to promulgate increased quality of life.
  • Developed the personal Fitness Test special project health and wellness program on the USS Pittsburgh which assisted in the handling and supervising of Overweight and Obese service members whom have failed the PFT requirements and coordinated and facilitated nutritional guidelines and Physical conditioning goals set down by D.O.D regulations and requirements.

Service Consultant Supervisor, 10/2004 to 11/2015
Mazda USA City, STATE,

Customer Service Expert and Supervisor recognized by Mazda USA Assisting in the Hiring, Training and Development of all Service personnel and ensuring the continuity of operations.

Performed over 170,000 individual transactions handling concerns and claims with a CSI average score of 91.8.

Developed Process Improvement, Managed the Processes and solicited employee recommendations to build employee ownership in business plan.

Tracking Budget Expenses, monthly Forecasting and Retention Analysis

Conflict Resolution Specialist assisting in the Service Dept Goal of matching services with needs with being financially conservative.

Service Manager/Consultant, 11/1995 to 11/2004
Chrysler Jeep City, STATE,

Performed duties of Service consultant by Ascertaining automotive problems and services by gathering information to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

Trained Junior Consultants on Exceptional Customer service processes and Integrating a TQM system of process management gaining employee loyalty and job satisfaction.

Retail and Commercial Manager, 07/1993 to 11/1995
Northern Automotive City, STATE,

Manager and Supervisor of 19 Employees, providing the Hiring, Training and Termination

Developed the prototype Commercial accounts program in San Diego which was later rolled out to 400 stores nationwide.

Assisted in the development and Cashier training Curriculum Point Of Sales course for Northern Automotive in Phoenix AZ which was introduced to all 1200 stores Nationwide Aug 1994

Associate of Applied Science: Nursing/Exercise Science, Expected in 2017
Santa Fe Community College - Santa Fe, NM

Presently attending SFCC finishing two degrees in applied science.

Select One: Electronics Technology, Expected in 1985
US NAVY - San Diego, CA

Performed over 1200 hours of Classroom Instruction on Electronics maintenance and repair, proficient in the maintenance and operation of 23 highly technical diagnostics and surveillance equipment aboard the USS Pittsburgh and Submarine Training Facility San Diego.

: General courses, Expected in
So Illinois University - San Diego, CA

Attended at sea education working towards personal development

Associate of Science: Psychology, Expected in
Liberty University - Lynchburg, VA

Presently in my Junior year Majoring in Psychology with a minor in Military Resilience, completed 79 hours and completing degree at Santa Fe Community College

: Comparative Religions, Expected in
San Diego Seminary - San Diego, CA

Studied comparative Religions under the tutelage of David Jeremiah at Shadow Mtn Community campus and completed the Top Gun program offered.

Certifications and Credentials

CPR certified through American Heart Association

NASM Certified Personal Health and Wellness Professional Trainer

AED certified

Heart Rate Zone Instructor

Certified Spinning Instructor

Master Training specialist NEC 9502

Curriculum Development Coordinator

ASC certified Technician and Manager


Over 27 years of Training and Personnel Development experience in both the technically skilled areas of Combat System operations and employment and adapting to the consumer markets with a direct understanding of Clients demands and expectations has enabled myself a degree of confidence and quality assurance that will benefit my future employer.

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Resume Strength

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Resume Overview

School Attended
  • Santa Fe Community College
  • So Illinois University
  • Liberty University
  • San Diego Seminary
Job Titles Held:
  • Service Consultant Supervisor
  • Service Manager/Consultant
  • Retail and Commercial Manager
  • Associate of Applied Science
  • Select One
  • Associate of Science

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