LiveCareer-Resume

service consultant resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Certified Service Consultant and Smog Check inspector with 13 years of experience in the automotive field.

  • Skilled at operating in a variety of automotive field positions.
  • Capable of explaining complex automotive issues in easy-to-understand terms.
  • Capable of reaching and maintaining sales goals and achievements.
  • Skilled at managing work flow process and overseeing automotive services or repairs.
Skills
  • Estimating abilities
  • Issue resolution
  • Background in several automotive industry positions
  • Warranty understanding
  • Schedule coordination
  • Records maintenance
  • Data entry
  • Inbound and Outbound Calling
  • Credit card payment processing
  • Office equipment proficiency
  • Brake systems knowledge
  • Diagnostic Assessment
  • Gasket replacements
  • Coolant flushes
  • Alignments experience
  • Engine repair
  • Operating pneumatic tools
  • Drivability issues
  • Electrical circuits diagrams
  • Diagnostic abilities
  • Scoping components
  • Detecting refrigerant leaks
  • Tire mounting and balancing
  • Troubleshooting and diagnostics
  • Customer Service
  • Suspension systems understanding
Experience
Service Consultant, 02/2020 - Current
Ed Napleton Automotive Group Saint Peters, MO,
  • Performed data input and tracking duties through sales tracker software
  • Performed smog check inspections as needed.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Consulted with clients to outline options and obtain permission to proceed with service.
  • Updated customer accounts in computer system, submitted payments and changed personal details.
  • Produced repair and installation orders and updated master schedule with assignments.
  • Detailed operations, expected changes and typical duration of service to customers.
  • Reached and maintained sales goals consistently.
  • Performed automotive repair and diagnosis as needed.
  • Performed smog check inspections as needed.
  • Performed data input and tracking duties.
  • Performed tire repairs, installation, and balancing as needed.
  • Performed alignment services as needed.
  • Performed parts/tires locating and ordering.
Service Writer, 08/2016 - 02/2020
Michels Corporation New York, NY,
  • Conferred with customers to understand service needs and write up accurate orders.
  • Presented accurate estimates to inform customers of service charges and expectations.
  • Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Discussed options with customers, helping each make optimal choices for individual needs.
  • Performed breathalyzer device installations as needed.
  • Tracked job status by entering work orders and change orders into Autovitals database.
  • Performed automotive repair and diagnosis as needed.
  • Performed tire repairs, installation, and balancing as needed.
  • Performed alignment Services as needed.
  • Reached and maintained sales goals consistently
Service Writer, 06/2013 - 07/2018
Michels Corporation Omaha, NE,
  • Presented accurate estimates to inform customers of service charges and expectations.
  • Performed automotive repair and diagnosis as needed
  • Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Performed parts locating and ordering duties.
  • Reached and maintained sales goals consistently.
  • Tended to customer conflict resolutions in a prompt and professional manner.
Automotive Technician, 01/2011 - 05/2013
Enterprise Rent-A-Car Pontiac, MI,
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Monitored shop equipment to maintain safe working condition.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues.
Manager, 11/2008 - 11/2010
Burger King Corporation Berkshire Historical, GA,
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Tended to customer conflict resolution matters in a prompt and professional manner.
  • Performed automotive repair and diagnosis.
  • Reached and maintained sales goals consistently.
  • Performed quarterly resale tax reports.
  • Performed customer service duties and follow up phone calls through out repair process.
  • Performed parts locating and ordering duties.
Education and Training
High School Diploma: , Expected in 06/2008
-
Discovery High School - Sacramento, CA,
GPA:
Status -
Languages
Spanish :
Professional:
Negotiated :
:
Certifications
  • Licensed Ca Smog Check Inspector - May 2021-May 2023
  • ASE A5 Service Consultant - May 2020-March 2025
,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Discovery High School

Job Titles Held:

  • Service Consultant
  • Service Writer
  • Service Writer
  • Automotive Technician
  • Manager

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: