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Server/Hostess Resume Example

Resume Score: 80%

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SERVER/HOSTESS
Summary

Outgoing and skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.

Experienced Waitress bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with in-depth . Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.

Self-motivated and dependable capable of achieving high performance with minimal supervision. Proficient in assisting guests with reservations, takeout orders and general inquiries.

High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks.

Personable and dedicated in Customer Service . Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Team building
  • Supervision
  • Operational improvement
  • Communications
  • Organization
  • Problem resolution
  • Customer service
  • Menu memorization
  • Food inspection
  • Bussing expertise
  • Check payment processing
  • Food safety understanding
  • Table setting arrangements
  • Dining customer service
  • Hors d'oeuvres service
  • Conflict and dispute resolution
  • Cash drawer balancing
  • Payment processing
  • Coin counting
  • Credit and cash transactions
  • Cash register operation
  • Customer assistance
  • Cash management
  • Customer greeting
  • Outstanding customer service skills
Experience
02/2020 to Current
Server/HostessIhop - Orlando, Florida
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Served average of 8 patrons daily at
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Promoted desserts, appetizers and specialty drinks.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Checked dining and serving areas every 45 minutes to verify proper cleanliness and readiness for guests.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Answered telephone to provide establishment information and take party reservations.
11/2019 to 01/2020
Waitress/ServerSeafood bistro - Orlando, Florida
  • Calculated charges, issued table checks and collected payments from customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Carried 6 plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of 14 to 20 alone .
04/2019 to 07/2019
Crew/Team MemberMcDonald's - Orlando, Florida
  • Cleaned and sanitized work areas between runs
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Processed customer payments quickly and returned exact change and receipts.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
Education and Training
05/2020
High School DiplomaOcoee High School - Ocoee, FL
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Ihop
  • Seafood bistro
  • McDonald's

School Attended

  • Ocoee High School

Job Titles Held:

  • Server/Hostess
  • Waitress/Server
  • Crew/Team Member

Degrees

  • High School Diploma

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