senior supervisor dispatch resume example with 7+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Professional Summary
I started my employment early waitressing and bartending. Ive always had great customer service skills which has actually been profitable due to customer relations , and quality of service. Im very team oriented and used to working and running operations independently if needed.
Skills
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Work History
11/2016 to Current
Senior Supervisor/ Dispatch Dairy Queen – Cabot, AR,
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Identified underperforming areas and implemented effective process improvements.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Maximized personal competency through continuous professional development.
- Assessed problems and conflicts and resolved independently.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Established and maintained filing systems, retrieved data using Software and prepared management reports.
- Trained all Job Titles and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
- Provided interpretation and guidance on procedural questions.
- Identified areas of conflict among team members and immediately worked to resolve those issues using Skill and Skill.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Identified individual employee's unique work styles and adapted management methods.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Performed annual evaluations and reviews for large staff of employees.
- Monitored workshop work flow for over 50 employees.
- Set overall vision and provided team leadership.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with management team to implement proper division of responsibilities.
- Interviewed, hired and trained new employees for production positions.
08/2015 to 09/2017
Front Counter Crew Member Hyatt Hotels Corp. – Harrisonburg, VA,
- Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
- Cleaned kitchen area, counters, food preparation areas and utensils.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Managed multiple tasks in high-volume environment.
- Demonstrated knowledge and applied proper food handling standards.
- Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
- Processed customer orders and accurately entered into order system.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Worked flexible hours; night, weekend, and holiday shifts.
08/2013 to 04/2015
Head Bartender W.o.W. – City, STATE,
- Poured and prepared mixed drinks for over Number customers daily.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Developed specialty drinks to work with Timeframe menu changes, sustaining customer interest and solid bar revenue.
- Closed out cash register and prepared cashier report at close of business.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Consulted with managers to organize special events and promotions.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Decreased waste, following strict recipes and drink measurement protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Operated efficiently in high-volume setting to prepare and serve more than Number drinks per hour.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Managed cash and bar revenue during special promotions or sporting events.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Set up glassware, liquor and other necessary supplies for special events.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
Education
None: General Curriculum
Goddard High School - Roswell Nm,
Goddard High School - Roswell Nm,
Expected in 04/2005 to
Ged: Abe
Enmu-Roawell - Roswell Nm,
Enmu-Roawell - Roswell Nm,
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Resume Overview
School Attended
- Goddard High School
- Enmu-Roawell
Job Titles Held:
- Senior Supervisor/ Dispatch
- Front Counter Crew Member
- Head Bartender
Degrees
- None
- Ged
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