senior service associate resume example with 11+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Upselling Products and Services
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Customer Account Management
  • Patient and Empathetic
  • Time Management
  • Establishing and Maintaining Customer Relationships
Bishop Ludden Syracuse, NY Expected in High School Diploma : - GPA :
Onondaga Community College Syracuse, NY Expected in Associate of Science : Human Services - GPA :
Work History
Morgan Stanley - Senior Service Associate
Waukesha, WI, 03/2020 - Current
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Promoted available products and services to customers during service, account management and order calls.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained staff on operating procedures and company services.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
  • Worked with clients to address and respond to client and partnership management issues.
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Approached prospective clients through cold calling and emails to meet sales targets.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Reconciled cash drawer and resolved discrepancies.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Audited fellow teller currency to contribute to dual-control procedures.
Ralph Lauren - Selling Supervisor
Concord, NC, 02/2014 - 03/2020
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Rush-Copley Medical Center - Customer Service Associate
Sugar Grove, IL, 02/2010 - 03/2014
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Informed customers about special promotions and provided detailed information for various products.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.

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Resume Overview

School Attended

  • Bishop Ludden
  • Onondaga Community College

Job Titles Held:

  • Senior Service Associate
  • Selling Supervisor
  • Customer Service Associate


  • High School Diploma
  • Associate of Science

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