senior service associate resume example with 15+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Results-oriented team player with a diverse background in management, sales and customer service, bringing over 10 years of experience. Proven to conceptualize, plan and manage successful business operations. Additional experience in retail, e-commerce and transport industry. Expertise in handling customer order shipment and delivery, service issues, supply control and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Strong background improving relations with stakeholders to facilitate product sales and outperform competitors.
Work History
Senior Service Associate , 04/2019 - Current M&T Bank – Costa Mesa, CA,
Leadership Exploration Trainee identified as "Silver Medalist" for Customer Service Manager's role.
Quickly resolve complex order issues, improve operations and provide exceptional service.
Develop team communications for meetings and manage daily huddles and briefings.
Top performer exceeding goals up to 110%, successfully working within tight deadlines and fast-paced atmosphere.
Train new personnel regarding company operations and policies.
Recommend products to customers, thoroughly explaining details about shipping and delivery procedures.
Winner of Low Cost Resolution Contest directed to reduce financial discrepancies.
Collaborate with suppliers, delivery partners and all other services to stay current on inventory levels, budget control and accurate order fulfillment.
Educate customers on most reliable and cost-effective shipping methods by analyzing shipment data ensuring high customer satisfaction standards.
Display exemplary negotiation skills when communicating with suppliers regarding contracts, policies and deadlines.
Customer Experience Supervisor (French), 02/2010 - 10/2018 Amperity – New York, NY,
Provided assistance to team of 25 supervisors and over 200 frontline agents, assisting on booking interface, challenges and travel process and technology.
Used performance metrics to monitor front-line productivity and provide appropriate coaching to meet and exceed targets.
Ensured superior customer experience by addressing internal and external customers' concerns.
Handled complaints, provided solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Developed new employees and on-going performance assessment of current employees.
Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 60%.
Trained team members and supervised daily operations and sales functions to maximize revenue and employee productivity.
Collaborated with stakeholders such as American Express and other Airline partners.
Worked closely with other departments including cargo, airport or global ticketing on invoicing accuracy for applicable products and services.
Aligned safety processes with Department Of Transportation (DOT) requirements.
Account Manager, 01/2007 - 02/2010 Borghese – City, STATE,
Responsible for sales' results at multiple store locations.
Diligently provided inventory with diverse product lines.
Identified and qualified customer needs, developed sales strategies, negotiated profitable projects with 100% success rate.
Effectively recruited and hired 30+ highly talented beauty advisors and make-up professionals bringing exceptional skills and expertise to sales teams.
Achieved 90% of Borghese sales goal by introducing and creating newsletter intending to enhance effective communication.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Managed book of business to ensure positive relationships and make effective financial or client-related decisions.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Reduced financial discrepancies by executing meticulous audits.
Skills
Staff Management
Business Operations
Inventory control
Shipping procedures
Customer relationships
Administrative skills
Negotiating
Good Telephone Etiquette
Cultural Awareness
Safety processes and procedures
Interdepartmental communication
Organization and time management
Education
Bachelor of Science: Business Administration And Management, Expected in 07/2005 - Strayer University - Washington, DC GPA: Status -
Associate of Arts: Civilization And Foreign Languages, Expected in 07/2001 - Nanterre Université - Paris (France), GPA: Status -
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