Jessica Claire
Senior Sales Associate
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Diligent problem-solver with resourceful approach to challenges and organized style. Leverages my expertise to manage job functions. Excellent communicator with focus on results.

  • Staff Supervision
  • Energy and Physical Stamina
  • Adaptable and Flexible
  • Merchandise Receiving and Handling
  • Time Management
  • Team Leadership
  • Teamwork and Collaboration
  • Special Assignments
  • Billing and Collections
  • Strong Communication and Interpersonal Skills
  • Strategic Communication
  • Motivational Speaking
  • Motivating Clients
  • Persistent and Resilient
  • Ability to Lift 40 Pounds
  • Persuasive Negotiations
  • Excellent Written and Verbal Communication
  • Professional Integrity
  • Staff Training
Work History
06/2020 to Current
Senior Sales Associate Erickson Living Novi, MI,
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Maintained comprehensive knowledge of industry-related goods and services such as chemicals, gas procedures and liquid propane.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Reported sales data to upper management for review.
  • Monitored sales team performance and provided constructive feedback.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
07/2019 to 06/2020
Assistant Manager- Credit Value City Furniture Dublin, OH,
  • Work cross-functionally with sales, management and other departments to maintain effective operations.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Oversaw reporting, documentation and recordkeeping requirements for department.
  • Developed strategies to expedite payments and customer resolutions.
  • Collaborated with management to evaluate credit strategies and develop improvements.
  • Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
  • Compiled data critical to analysis of annual bad debt.
  • Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
04/2017 to 04/2019
Store Manager Masterbrand Cabinets Inc. Macon, GA,
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Analyzed and interpreted store trends to facilitate planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
01/2016 to 04/2017
Operator American Sustainable Pallets City, STATE,
  • Fed raw materials into machines.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Inspected products and machines to maintain quality and efficiency.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Monitored employee actions for adherence to safety procedures.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
  • Reviewed production schedules and streamlined processes.
  • Oversaw logistics and inventory management for storeroom.
  • Adjusted alignment of drills, guides and holding devices.
Expected in 05/2016
High School Diploma:
Penn Foster Career School - Scranton, PA
  • Forklift Operator, Southern States Cooperative - June 28, 2020- current

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