Jessica Claire
Senior Sales Associate
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages my expertise to manage job functions. Excellent communicator with focus on results.
- Staff Supervision
- Energy and Physical Stamina
- Adaptable and Flexible
- Merchandise Receiving and Handling
- Time Management
- Team Leadership
- Teamwork and Collaboration
- Special Assignments
- Billing and Collections
- Strong Communication and Interpersonal Skills
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- Strategic Communication
- Motivational Speaking
- Motivating Clients
- Persistent and Resilient
- Ability to Lift 40 Pounds
- Persuasive Negotiations
- Excellent Written and Verbal Communication
- Professional Integrity
- Staff Training
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06/2020 to Current Senior Sales Associate Erickson Living – Novi, MI,
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Maintained comprehensive knowledge of industry-related goods and services such as chemicals, gas procedures and liquid propane.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Reported sales data to upper management for review.
- Monitored sales team performance and provided constructive feedback.
- Provided exceptional customer service to foster client loyalty and satisfaction.
07/2019 to 06/2020 Assistant Manager- Credit Value City Furniture – Dublin, OH,
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Monitored accounts for signs of fraud and non-payment issues.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Developed strategies to expedite payments and customer resolutions.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Compiled data critical to analysis of annual bad debt.
- Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
04/2017 to 04/2019 Store Manager Masterbrand Cabinets Inc. – Macon, GA,
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Analyzed and interpreted store trends to facilitate planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
01/2016 to 04/2017 Operator American Sustainable Pallets – City, STATE,
- Fed raw materials into machines.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Inspected products and machines to maintain quality and efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Performed general equipment maintenance and repair to minimize downtime.
- Monitored employee actions for adherence to safety procedures.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
- Reviewed production schedules and streamlined processes.
- Oversaw logistics and inventory management for storeroom.
- Adjusted alignment of drills, guides and holding devices.
Expected in 05/2016 High School Diploma:
Penn Foster Career School - Scranton, PA
GPA:
- Forklift Operator, Southern States Cooperative - June 28, 2020- current
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