Diligent problem-solver with resourceful approach to challenges and organized style. Leverages my expertise to manage job functions. Excellent communicator with focus on results.
Skills
Staff Supervision
Energy and Physical Stamina
Adaptable and Flexible
Merchandise Receiving and Handling
Time Management
Team Leadership
Teamwork and Collaboration
Special Assignments
Billing and Collections
Strong Communication and Interpersonal Skills
Strategic Communication
Motivational Speaking
Motivating Clients
Persistent and Resilient
Ability to Lift 40 Pounds
Persuasive Negotiations
Excellent Written and Verbal Communication
Professional Integrity
Staff Training
Work History
06/2020 to Current
Senior Sales AssociateErickson Living – Novi, MI,
Met or exceeded sales objectives on consistent basis to drive company growth.
Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
Maintained comprehensive knowledge of industry-related goods and services such as chemicals, gas procedures and liquid propane.
Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
Reported sales data to upper management for review.
Monitored sales team performance and provided constructive feedback.
Provided exceptional customer service to foster client loyalty and satisfaction.
07/2019 to 06/2020
Assistant Manager- CreditValue City Furniture – Dublin, OH,
Work cross-functionally with sales, management and other departments to maintain effective operations.
Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
Monitored accounts for signs of fraud and non-payment issues.
Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
Investigated and evaluated customers for creditworthiness and potential risk factors.
Devised collection recovery strategies to resolve customer issues and delinquent cases.
Oversaw reporting, documentation and recordkeeping requirements for department.
Developed strategies to expedite payments and customer resolutions.
Collaborated with management to evaluate credit strategies and develop improvements.
Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
Compiled data critical to analysis of annual bad debt.
Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
04/2017 to 04/2019
Store ManagerMasterbrand Cabinets Inc. – Macon, GA,
Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Approved regular payroll submissions for employees.
Rotated merchandise and displays to feature new products and promotions.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Protected store from loss or theft by setting and enforcing clear security policies.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Analyzed and interpreted store trends to facilitate planning.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost long-term business success and increase profit levels.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
01/2016 to 04/2017
OperatorAmerican Sustainable Pallets – City, STATE,
Fed raw materials into machines.
Made sure that products were produced on time and are of good quality.
Maintained organized work area by cleaning and removing hazards.
Inspected products and machines to maintain quality and efficiency.
Examined incoming materials and compared to documentation for accuracy and quality.
Performed general equipment maintenance and repair to minimize downtime.
Monitored employee actions for adherence to safety procedures.
Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
Reviewed production schedules and streamlined processes.
Oversaw logistics and inventory management for storeroom.
Adjusted alignment of drills, guides and holding devices.
Education
Expected in 05/2016
High School Diploma: Penn Foster Career School - Scranton, PA GPA:
Certifications
Forklift Operator, Southern States Cooperative - June 28, 2020- current
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