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senior sales associate resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Versatile Senior Sales Associate highly effective at applying excellent planning, time management and customer service abilities to challenging sales targets. Well-versed in developing and deepening customer relationships to build loyal base. Ambitious Senior Sales Associate with years of successful sales in highly competitive market. Proven ability to increase sales through variety of sales initiatives. Skilled in identifying what motivates individuals and persuading to make purchases. Excellent closer. Energetic Lead Sales Associate promotes excellent customer service skills through dynamic engagement, issue resolution and promotional talents. Trustworthy professional with successful background in cross-selling and upselling.

Skills
  • Market trends knowledge
  • Sales planning
  • Product knowledge
  • Management
  • POS system expertise
  • Accurate cash-handling
  • Sales promotions
  • Sales transaction processing
  • Strategic sales
  • Client relationship management
  • Customer care
  • Tactful conflict resolution
  • Mentoring and training
  • Merchandise displays
  • Payment processing
  • Meeting and exceeding sales goals
  • Sales initiatives
Education and Training
North Hagerstown High School Hagerstown, MD Expected in 06/2014 High School Diploma : - GPA :
Experience
Petco - Senior Sales Associate
Hampton Bays, NY, 10/2019 - Current
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built trusting relationships with customers by making personal connections.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Answered incoming telephone calls to provide store, products and services information.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Processed orders through company system and coordinated product deliveries.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
School House Restaurant & Tavern - Bartender
Sanger, CA, 01/2017 - 12/2019
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Poured wine, beer and cocktails for patrons.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Collected and organized daily till totals and tips.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Neatly sliced and pitted fruit or garnishing drinks.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Upsold customers from shelf to premium brands to help boost sales.
Laz Parking - Cashier
Brandywine, DE, 12/2017 - 12/2018
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Inspected items for damage and obtained replacements for customers.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Stanford Hotel Group - Lead Line Cook
Orlando, FL, 01/2015 - 01/2017
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Precooked garnishes for later use to top off fresh dishes.
  • Improved employee performance by providing constructive suggestions and encouragement.
  • Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
  • Developed strategies to enhance food-presentation aspects of catering and retail environments.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
  • Washed and peeled ingredients to prepare for different meals and recipes.
  • Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
  • Prepared sandwiches, specialty items and custom orders to meet guest requests.
  • Kept stations stocked and ready for use to maximize productivity.
  • Created nutritious, visually appealing, innovative and properly prepared and flavored food.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Cooked multiple orders simultaneously during busy periods.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
  • Grilled and deep fried various foods from meats to potatoes.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Assisted in preparation of menu items ranging from burgers to sandwiches.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
  • Supervised cooks and kitchen staff, providing direction in preparing specialty items and ethnic cuisine.

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Resume Overview

School Attended

  • North Hagerstown High School

Job Titles Held:

  • Senior Sales Associate
  • Bartender
  • Cashier
  • Lead Line Cook

Degrees

  • High School Diploma

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