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senior sales associate resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Experienced REtail Sales Associate with over 30 years of experience in. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking Sales Associate position. Offering excellent communication and good judgment. Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Skills
  • Available Nights, Weekends and Holidays
  • Shift Scheduling
  • Client Needs Assessment
  • ATM Transactions
  • Staff Training
  • Merchandise Receiving and Handling
  • Item Scanning
  • Teamwork and Collaboration
  • Special Assignments
  • Product Recommendations
  • Security Standards
  • Item Ticketing and Pricing
  • Educational Strategies
  • Forecasting Trends
  • Item Tagging
  • Professional Integrity
  • Ability to Lift 40 Pounds
  • Staff Supervision
  • MS Office Applications
  • Exceptional Communicator
  • Sales Presentation
  • Security Practices
  • Merchandising
  • Persistent and Resilient
  • Providing Leadership
  • Corrective Actions
  • Suggestive Selling
  • Corporate Compliance
  • Promotional Campaigns
  • Educating Clients
  • Motivating Clients
  • Reporting Protocols
  • Team Contribution
  • Sales Planning and Implementation
  • Signage Changes
  • Customer Checkout
  • Testing Visual Acuity
  • Staff Assignments
  • Facility Tours
  • Information Updates
  • Developing Partnerships
  • Cash Flow Management
  • Referral Generation
  • Merchandising and Display
  • Time Management
  • Excellent Written and Verbal Communication
  • Inventory and Stocking
  • Building Customer Relationships and Loyalty
  • Strong Communication and Interpersonal Skills
  • Building Customer Loyalty
  • Pricing and Labeling
  • Customer Service
  • Flexible Hours
  • Customer Transactions
  • Locating Merchandise
  • Customer Loyalty
  • Engaging with Diverse Customers
  • Energy and Physical Stamina
  • Team Leadership
  • Safety and Cleanliness Standards
  • Shipping and Receiving
  • POS System Operations
  • Food Sales and Promotion
  • Computer Proficiency and Microsoft Office
  • Customer Queries
  • Persuasive Selling
  • Adaptable and Flexible
  • Solution Optimization
  • Contact Management Systems
  • Gift Wrapping
  • Natural Foods
  • Retail Metrics and Goals
Work History
07/2014 to 04/2022
Senior Sales Associate Martin Marietta Hickory, NC,
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Led sales team to exceed quarterly sales goals.
  • Monitored sales team performance and provided constructive feedback.
  • Developed sales plans to increase market share, customer base and revenue.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Trained, coached and mentored new sales associates for maximum performance.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Kept detailed track of sales and customer information in company system.
  • Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
  • Promoted brand awareness and utilized took advantage of network connections to increase brand development.
  • Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
  • Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
03/2013 to 08/2014
Sales Associate Trek Bicycle Corp Gahanna, OH,
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Processed product returns and assisted customers with other selections.
  • Solved customer challenges by offering relevant products and services.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Provided positive first impressions to welcome existing, new and potential customers.
02/2011 to 03/2012
Sales Associate Trek Bicycle Corp Henderson, NV,
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
06/1995 to 12/2011
Lead Sales Associate W.S. Badcock Corporation New Bern, NC,
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained records related to sales, returns and inventory availability.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Recommended accessories and complementary purchases to boost revenue.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Processed product returns and assisted customers with other selections.
  • Solved customer challenges by offering relevant products and services.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Provided positive first impressions to welcome existing, new and potential customers.
Education
Expected in 06/1995 to to
High School Diploma:
Crescent High School - Iva, SC
GPA:

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Resume Overview

School Attended

  • Crescent High School

Job Titles Held:

  • Senior Sales Associate
  • Sales Associate
  • Sales Associate
  • Lead Sales Associate

Degrees

  • High School Diploma

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