LiveCareer-Resume

senior sales associate resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Experienced Sales Assistant bringing 30 years of Financial Industry knowledge, open and clear communicator skillful in resolving conflicts and providing resolutions. Skilled at building connections with customers to promote relationship longevity. Excellent communication skills combined with analytical and attentive nature. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Skills
  • Sales Goals
  • Product Knowledge
  • Microsoft Office
  • Customer service
  • Relationship-Building
  • Client relationship management
  • Client Service
  • Excellent work ethic
Work History
05/2018 to Current Senior Sales Associate Tapestry, Inc. | Edina, MN,
  • Managed Private Office RIA with Financial Advisors' book of business over $120 million in Assets under Management.
  • Executed New Account set up/ACAT transfers, order placing, in person appointments, check deposits, and account maintenance requests for all clients.
  • Monitored employee email using Global Relay software.
  • Executed Compliance/FINRA filings using Foreside Connect software and FINRA website.
  • Onboarded RIA to custodian platforms such as Charles Schwab, TD Ameritrade, Raymond James & Associates.
  • Implemented RIA's Workers’ Compensation plan.
  • Coordinated with third party and executed RIA's E & O Insurance policy.
  • Executed Payroll for all employees on bi-weekly basis through ADP software system.
  • Researched and arranged for Employee Healthcare plans and executed documents to employees for enrollment and adjustments to company healthcare plan.
  • Maintained Company finances, books and records, checking accounts, budgets, deposits, expenses, via Quickbooks.
  • Coordinated with third parties and performed all IT set up for company regarding HP Workstations, WiFi, Phones, Cable etc.
  • Set Up/Maintained Google Email domains for employees/company.
  • Collaborated with third party printers for design and creation of Company logo/stationery and business cards.
  • Prepared and Executed all UPS deliveries and office supply ordering and daily mail sort.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Produced contracts, reports, letters, and proposals for clients.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns for over 100 accounts to maintain client relationships.
  • Onboarded Orion software to TD Ameritrade platform and was in charge of executing quarterly management fee billing/reports to clients.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with setting appointments while coordinating Financial Advisors' calendars.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Point of contact for all contractors regarding office build out and coordinated schedules to complete projects.
  • Set up bill pay and tended to Financial Advisor's personal finances and tasks.
12/2010 to 04/2018 Senior Registered Sales Assistant Cetera Financial Group | Albuquerque, NM,
  • Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
  • Put together sales contracts, new account documents, completed documentation and issued security/check receipts.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Reviewed contracts and sales terms with new and existing clients.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Obtained Series 63 license in Oct 2011
  • Provided pricing information to customers regarding specific investment securities. (ex: Stock Quotes, bond prices, mutual funds)
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained account information accuracy by communicating frequently with clients and account executives.
  • Functioned as backup in areas of sales, support, and services for other advisor's in their sales assistant's absence.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Supported top producer's by managing budgets, scheduling appointments, executing expense reports and organizing itinerary.
  • Operated Microsoft Excel & Powerpoint to prepare various correspondence, reports and other written material.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Established administrative work procedures to track self daily tasks.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Delivered top-notch administrative support to Top Producing Financial Advisors, promoting excellence in office operations.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers. (UPS/FedEx)
  • Implemented standard operating procedures for client records handling.
  • Recorded expenses and maintained accounting records.
  • Assisted with seminar planning, including associated event location and logistical arrangements.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Coordinated travel accommodations for Managing Members, including agendas and transportation.
  • Continually sought methods for improving daily operations, communications with clients, compliance files, recordkeeping and data entry for increased efficiency.
  • Organized Managing members' calendars to strategically coordinate meetings, appointments and events.
  • Received and routed business correspondence to correct departments and staff members.
  • Liaised between clients and financial advisors and maintained effective lines of communication.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
03/2007 to 12/2010 Registered Sales Assistant Cetera Financial Group | Atlanta, GA,
  • Assisted Top Financial Advisors Team in Palm Beach with over $2 million in production with High Net Worth Clients.
  • Processed payments, transfers, trades and other transactions.
  • Opened, updated and closed customer accounts.
  • Consulted with clients to set appointments, discuss products and resolve concerns.
  • Prepared and delivered presentations to High Net Worth customers to highlight offerings and secure new business.
  • Trained new employees on customer service and Sales Assistant duties.
  • Generated advertising brochure for vendor use.
  • Served customers with knowledgeable, friendly support at every stage of client relationship.
  • Built and cultivated long-term quality relationships with clients by addressing needs and providing superior customer service.
  • Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
  • Coordinated client, office and regulatory paperwork.
  • Performed wide range of administrative tasks to facilitate effective office operations.
  • Obtained Life Health & Variable annuity License 03/2010.
04/2001 to 03/2007 Registered Sales Assistant Raymond James & Associates | City, STATE,
  • Assisted Top Producing Financial Advisor with book of business of $1 million in annual production.
  • Coordinated client, office and regulatory paperwork.
  • Performed wide range of administrative tasks to facilitate effective office operations.
  • Processed payments, transfers, trades and other transactions.
  • Opened, updated and closed customer accounts.
  • Consulted with clients to set appointments, discuss products and resolve concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Deposited client checks and stock certificates.
  • Maintained client accounts by updating address', providing client statements tax documents and confirmations upon request.
  • Organized client seminars by securing venues.
  • Prepared monthly newsletters highlighting market concerns.
  • Executed quarterly mail merges/Pipeline using Salesforce.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Strengthened customer relationships through consistent communication via phone and in person meetings.
  • Prepared and delivered presentations/portfolio reviews to High Net Worth clients to highlight offerings and secure new business.
  • Built and cultivated long-term quality relationships with over 150 clients by addressing needs and providing superior customer service.
Education
Expected in 06/1989 High School Diploma | Bloom Township High School, Chicago Heights, IL, GPA:
Certifications

Acquired Series 7, 63 & Life Health & Variable annuities. Series 7 & 63 are inactive as of May 2020 but willing to reacquire.

Life, Health Variable Annuity (2-15) still current.

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Resume Overview

School Attended

  • Bloom Township High School

Job Titles Held:

  • Senior Sales Associate
  • Senior Registered Sales Assistant
  • Registered Sales Assistant
  • Registered Sales Assistant

Degrees

  • High School Diploma

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