Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Keeping data confidential, and secure. Comfortable working alone or with team members to accomplish tasks and enhance processes.
Skills
Account development
Management
Ability to type 70 WPM
Error verification
Data input
Microsoft Office
Inbound and outbound calling
Sales planning
Customer buying habits
Time management
Project organization
Strong creative vision
Cost controls
Recordkeeping skills
Documentation requirements
Organization
Experience
Senior Sales Associate, 10/2015 to Current Tapestry, Inc. – Locust Grove, GA,
Kept detailed reports of client and account data, consistently updating database with latest information.
Imputed all customer finance information into company database, and completed paperwork required for qualified customers.
Maintained logs of activities to ensure good follow-up.
Located and corrected data entry errors.
Created and updated Excel spreadsheets.
Updated and maintained notes and customer profiles in computer database.
Managed high volume phone inquiries.
Researched customer's accounts in order to adjust and maintain accurate records.
Successfully maintained high performance standards ranking as a top sales each and every month.
Excellent at multitasking between taking and making calls and tracking orders in Microsoft excel and word while scheduling appropriate appointment times to close customers simultaneously.
Collected and added names in database as referred from leads, and qualified lead's referrals for subscriptions.
Composed and transmitted precise letters, memos, and e-mails
Obtained scanned records and uploaded into company databases.
Verified and updated account information in company computer system.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Front of House Manager, 07/2015 to 10/2016 Hyatt – Colorado Springs, CO,
Updated reports and daily logs for management use and permanent files.
Verified prices and computed totals to complete accurate invoices.
Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Prepared weekly payroll to keep up with projected weekly revenue.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Regularly updated computer systems with new pricing and daily food specials.
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