Successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing merchant portfolio batches each day. Excellent reporting and documentation skills. Detail-oriented [Job Title] bringing [Number] years' experience assessing financial documentation, recommending improvements and maintaining ongoing monitoring. Well-versed in using [Software] and implementing statistical analysis techniques. Desire to bring expertise to dynamic, growth-oriented position. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study]. Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
- Regulatory Compliance
- Customer Communication
- Conducting investigations
- Order reviewing
- Problem resolution
- Budgets
- Relationship development
- Process improvement
- Customer service
- Business operations
- Project organization
- Communications
- Organization
- Supervision
- MS Office
- Team management
- Operational improvement
- [Type] equipment
- Team building
Elk Grove, CA, 11/2015 - 08/2020
- Read and understood [Type], [Type] and [Type] financial documentation.
- Produced and filed reports every [Timeframe] to inform senior management of current activities and progress with investigations.
- Developed, deployed and enhanced procedures to reduce institution's exposure to fraud.
- Completed statistical reviews to uncover trends, patterns and variations.
- Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
- Worked within [Software] to compile and review information with pivot tables and charts.
- Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
- Drove operational improvements which resulted in savings and improved profit margins.
- Led [Type] team in delivery of [Type] project, resulting in [Result].
- Increased customer satisfaction by resolving [Product or Service] issues.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked with [Type] customers to understand needs and provide [Type] service.
- Resolved [Type] problems, improved operations and provided exceptional client support.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Summit, NJ, 09/2019 - 03/2020
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
- Managed quality programs to reduce overdue compliance activities.
- Reviewed [Area of expertise] laws and updated investigation strategies to reflect current information.
- Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Worked with financial institution customers to understand needs and provide excellent service.
- Resolved regulatory problems, improved operations and provided exceptional client support.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Maintained excellent attendance record, consistently arriving to work on time.
Sacramento, CA, 01/2013 - 11/2015
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Used effective sales strategies to convince clients to accept proposals, resulting in increase of more than $[Number] in new business per year.
- Developed [Timeframe] summaries to assess each client's participation level and determine targets for follow-up plans.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Created customer support strategy for team of [Number] to increase [Type] customer retention by [Number]%.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Networked with business leaders and executives to identify clientele within local community.
- Worked with [Name] and [Name] departments to facilitate communication and deliver personalized solutions to customers.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Educated customers about [Product or Service] options and processed purchases.
- Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance.
- Managed portfolio of [Number] high net worth (HNW) clients with $[Number] in total assets.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Supported branch manager using [Skill] and [Skill], resulting in [Number]% increase in new business.
- Presented clients with [Type] options to meet diverse demands.
- Operated in self-directed environment with minimal input to solve problems and implement resolutions.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Assessed client satisfaction throughout credit management process by soliciting customer feedback and asking [Type] questions.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Planned portfolio solutions after carefully analyzing clients' financial health and future requirements.
- Worked with clients to address and respond to client and partnership management issues.
- Generated new business and referral clients in partnership with financial advisors and branch team.
City, STATE, 06/2008 - 01/2013
- Collected and graded examinations.
- Performed over [Number] compliance audits per month for [Client name].
- Analyzed all audit results and resolved all compliance issues.
- Participated in various training and development programs, including [Type] and [Type].
- Managed quality programs to reduce overdue compliance activities.
- Verified adherence to all internal operations for [Client name].
- Prepared reports for templates and maintained compliance database.
- Identified audit risks, prepared budgets and coordinated with management and audit team in preparing related reports.
- Developed and implemented corrective actions to bring business areas in line with standards.
- Achieved $[Amount] cost savings by discovering opportunities to amend contract agreement.
- Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
- Determined financial and operational audit areas, providing most economical and efficient use of audit resources.
- Prepared working papers, reports and supporting documentation for audit findings.
- Identified management control weaknesses and provided value added suggestions for remediation.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Evaluated design and operating effectiveness of audit areas using [Technique].
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved [Type] problems, improved operations and provided exceptional client support.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
- Worked with [Type] customers to understand needs and provide [Type] service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
- Transported [Product or Service] to customer locations [Timeframe].
- Developed team communications and information for [Type] meetings.
- Led [Type] team in delivery of [Type] project, resulting in [Result].
- Monitored social media and online sources for industry trends.
- Increased customer satisfaction by resolving [Product or Service] issues.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
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School Attended
- Rutgers, The State University of New Jersey
Job Titles Held:
- Senior Risk Advisory Associate
- Compliance Consultant
- Relationship Manager
- Compliance Auditor
Degrees
- Bachelor of Arts
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