senior retail associate resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Results-driven Sales Manager bringing [Number]+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.

  • Communication
  • Planning & organizing
  • Supervision & leadership
  • Analytical
  • Active listening
  • Multitasking
  • Troubleshooting
  • Problem resolution
  • Team management
  • Relationship building
  • Conflict resolution
  • Reliable & trustworthy
Senior Retail Associate, 09/2019 to Current
Harbor Freight ToolsMorristown, TN,
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Exchanged merchandise for customers and accepted returns.
  • Maintained records related to sales for store management.
Retail Sales Manager, 01/2006 to 12/2018
Office DepotGolden, CO,
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Built and maintained strong working relationships with team members.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Supervised cash drawer balances and deposits of store receipts.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Increased store sales by cross-selling complementary items.
  • Organized new stock for floor placement.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Executed merchandising strategies to support store sales growth.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Prepared and submitted daily bank deposits.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Prepared employee performance appraisals, providing actionable feedback.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
Help Desk Manager, 12/2003 to 12/2006
AttainWashington, DC,
  • Trained new employees on support processes, procedures and knowledge base.
  • Monitored performance by reviewing relevant reporting data and producing statistical reports.
  • Met call center financial objectives by estimating requirements and preparing annual budgets.
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
  • Facilitated individual coaching sessions with CSRs to realign productivity goals.
  • Motivated and promoted team employees from within for key leadership roles.
  • Developed quality assurance standards and established targets for all staff.
  • Accomplished call center resource objectives by recruiting, selecting and orienting new employees.
  • Conducted periodic performance reviews to determine employee eligibility for merit increases and bonuses.
  • Created, recommended and implemented policies and procedures for operational and staffing resources.
  • Used automated call center customer survey and tracking system to gain valuable feedback for continuous improvement efforts.
  • Created customer surveys to track customer satisfaction.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Analyzed business performance data and forecasted business results for upper management.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
Education and Training
Associate of Arts: Arts, Expected in 09/1999 to Murray College - Sialkot,
High School Diploma: , Expected in 03/1997 to Allama Iqbal Public School - Sialkot,
: Accounting And Business Management, Expected in to Murray College - Sialkot,
  • [Area of certification], [Company Name] - [Year]
  • Certified [Job Title], [Company Name] - [Year]
  • [Area of certification] Training - [Year]
  • [Area of expertise] License - [Year]
  • Association for Project Management (APM)
  • Developed relationships with [Number] new clients and typically exceeded sales goals by [Number]%.
  • Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.
  • Negotiated with vendors, saving company $[Amount] annually.
  • Exceeded sales goals by average of [Number]% in [Year].
  • Realized [Result] in ongoing effort to boost revenue while reducing costs.
  • Led team to achieve [Result], earning recognition from upper management and financial reward.
  • Managed a successful sales team of [number] members who consistently exceeded sales goals by [number]% each month.

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Resume Overview

School Attended

  • Murray College
  • Allama Iqbal Public School
  • Murray College

Job Titles Held:

  • Senior Retail Associate
  • Retail Sales Manager
  • Help Desk Manager


  • Associate of Arts
  • High School Diploma
  • Some College (No Degree)

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