Livecareer-Resume

Senior Personal Banker Ii Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Industrious sales representative eager to fulfill a challenging role within a client-focused team. Strong foundation of building excellent client rapport to foster satisfaction and loyalty. Diverse skill set that includes technology and financial knowledge and expansive experience in retail sales and business sales.

Skills
  • Financial services
  • Banking
  • Financial advisement
  • Teller auditing
  • Cash Handling
  • Sales strategy
  • Sales expertise
  • Consumer banking specialist
  • Compliance, banking laws and regulations
  • Financial product knowledge
  • Hardware and software installation
  • Desktop and laptop installations
  • Operating system testing
  • Security best practices
Work History
02/2021 to Current
Integrated Solutions Expert Bob's Discount Furniture Woburn, MA,
  • Promoted 10 business developments by building and maintaining relationships with new clients.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Identified issues, analyzed information and provided solutions to problems.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Developed team communications and information for meetings.
  • Negotiated collective bargaining agreements.
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
02/2020 to 02/2021
Senior Personal Banker II T-Mobile Cherry Hill, NJ,
  • Developed top-performing teams, leading to increased branch efficiency and positive customer feedback
  • Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs
  • Identified and investigated variances to financial plans and forecasts
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
  • Networked to increase 25% client base and encourage existing clients to expand financial portfolios
  • Created innovative financial solutions to meet customer needs and provide competitive edge
  • Effectively used Client Vista and Argo to access customer details and databases
  • Promoted all financial products by maintaining excellent service offering knowledge
  • Worked closely with management to strategize sales techniques to increase branch production and customer service
  • Expanded client base by promoting new financial products
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies
  • Established rapport with new clients to increase satisfaction and loyalty
08/2015 to 01/2020
Retail Sales Representative AT&T Inc. City, STATE,
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Generated brand awareness and positive product impressions to increase sales
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
  • Assisted customers with locating and choosing merchandise in any store department
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Answered questions about store policies and concerns to support positive customer experiences
  • Assisted customers by answering questions and fulfilling requests
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies
  • Recommended merchandise to customers based on needs and preferences
  • Issued receipts and processed refunds, credits, or exchanges
  • Helped customers manage large purchases by collecting items from shelves and storage locations
  • Welcomed customers and provided assistance in locating and purchasing products
  • Educated customers on promotions to enhance sales
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Answered customer questions regarding merchandise and pricing
  • Inspected merchandise for quality and arranged proper display location on floor
  • Stocked merchandise each week , clearly labeling items, arranging according to size or color and preparing attractive displays
  • Increased product appeal and customer experience by interacting directly with 50 customers per day
02/2015 to 01/2016
Mobile Expert Best Buy Co Inc. City, STATE,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Answered questions about store policies and concerns to support positive customer experiences
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits
  • Checked prices for customers and processed items sold by scanning barcodes
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
  • Assisted customers by answering questions and fulfilling requests
  • Issued receipts and processed refunds, credits, or exchanges
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Monitored customers for signs of security concerns and escalated issues to management
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Increased overall sales 30% by offering advice on purchases and promoting additional products
01/2014 to 01/2015
Internship IT Technician Spectra Energy Corp. City, STATE,
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Managed system-wide operating system and software deployments, as well as related software upgrade problems
  • Established, repaired and optimized networks by installing wiring, cabling and devices
  • Set up hardware and software in optimal configurations to meet network performance requirements
  • Investigated and corrected problems with printers, copiers and other peripheral devices
  • Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Answered and triaged requests for assistance in order to provide top-notch support
  • Configured hardware, devices and software to set up work stations for employees
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
  • Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels
  • Patched software and installed new versions to eliminate security problems and protect data
Education
Expected in 2023
: Computer Science And Programming
Houston Community College - Stafford, TX,
GPA:
Customer Experience Certified - AT&T

Rewarded for excellent customer service 100 percent customer engagement and customer recommended through AT&T

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

94Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Houston Community College
Job Titles Held:
  • Integrated Solutions Expert
  • Senior Personal Banker II
  • Retail Sales Representative
  • Mobile Expert
  • Internship IT Technician
Degrees
  • Some College (No Degree)

Similar Resume

View All
Personal Banker II
Personal Banker II/Customer Service Representative
Personal Banker II