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senior payroll specialist small business liaison resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Highly adaptable professional administrator with 24 years experience with administrative, sales, purchasing and payroll/human resource abilities. Reputation for professionalism, integrity and resourcefulness within varied business office styles. Outstanding work ethic, commitment and loyalty as well as ability to research and retain complex procedures. Background working with team focused on building relationships with business and individual clients. Former member of the National Association of Women in Construction (NAWIC) local chapter #109 The Piedmont Chapter, where served as Chapter President 2010-2012. Founding member of Shekinah United Ministries, serving as Treasurer for three years and currently Secretary of the Executive Board.

Skills
  • New hire processing
  • Data auditing assistance
  • Data imports
  • Payroll administration
  • Documentation expertise
  • Office systems management
  • Telephone and email etiquette
  • Exceptional Microsoft Excel skills
Work History
02/2015 to 02/2021 Senior Payroll Specialist/Small Business Liaison Koman Holdings | Aberdeen, MD,
  • Verified and submitted timekeeping information of 200+ employees for accurate and efficient payroll processing.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Created and maintained Certified Payroll records with 100+ subcontractors, reported and sent documents to NCDOT weekly for processing and auditing.
  • Managed office supplies and created shipments for outgoing documents to both regional and corporate offices
07/2013 to 02/2015 Administrative Assistant Koman Holdings | Laredo, TX,
  • Coordinated travel arrangements, including booking hotel stays for overnight workers.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Managed Employee uniform program for 50+ maintenance staff.
  • Executed record filing system to improve document organization and management.
  • Performed general office duties, including answering multi-line phone system, routing calls upwards of 50 per day, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records. Assisted with scanning and processing customer payments.
  • Created and managed Fleet system and vehicle maintenance appointments for 70+ employees/vehicles.
03/2011 to 10/2012 Administrative Assistant Convatec | Detroit, MI,
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Managed Quickbooks payroll and printed and distributed checks to employees, 1099 subcontractors and executive officers .
  • Executed record filing system to improve document organization and management.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.
  • Processed invoices and expenses using Quickbooks to facilitate on-time payment. Printed and mailed checks as well as creating online payments and posting Tax payments to NCDOR.
01/2001 to 01/2011 Inside Sales Associate Interior Distributors | City, STATE,
  • Developed working relationships with partners to merge and exchange consumer information and marketing data.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
  • Introduced construction products to consumers as well as contractors and promoted products currently in stock to increase sales volumes.
  • Queried database for prospects within possible assignment territories.
  • Developed strategic relationships with existing customers while conducting cold and warm calls with prospects.
  • Maintained friendly and professional customer interactions at all times.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules for 10 to 12 delivery trucks.
  • Answered customers' questions regarding products, prices and availability.
  • Maintained up-to-date knowledge of all available products.
  • Set up new accounts, established customer credit, and set up payment methods.
03/1997 to 12/2000 Receptionist/Cashier/Inside Sales Goldston's Building Supply | City, STATE,
  • Answered multi-tier phone system, transferring 100+ calls daily and assisted Accounting with invoice processing.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Assisted customers with special services, account updates and promotional options.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Educated customers on promotions to enhance sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
Education
Expected in 1994 Bachelor's of Music Education | Music Education University Of North Carolina At Greensboro, Greensboro, NC GPA:
  • Attended 1990 -1994 unable to complete student teaching due to family tragedy and did not graduate
  • Coursework in Piano, Organ and Voice
  • Training for teaching in the public school systems
  • Class Management, Conducting, Choir direction as well as individual instruction for private lessons and group lessons
  • Professional development completed in Computers for both Business and Music
  • Dean's List Fall 2011
  • From Fall 2011 to Spring 2012 returned for some extra courses but unable to complete due to illness

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Resume Overview

School Attended

  • University Of North Carolina At Greensboro

Job Titles Held:

  • Senior Payroll Specialist/Small Business Liaison
  • Administrative Assistant
  • Administrative Assistant
  • Inside Sales Associate
  • Receptionist/Cashier/Inside Sales

Degrees

  • Bachelor's of Music Education

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