Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly communicative individual promoting servant leadership and a passion for a mission-driven organization. An action-oriented professional who is quick to learn with skills in process management and analysis. Offering talents in cultivating lasting relationships, resolving issues quickly while contributing to the success of a team and organization.

Work History
Senior Payroll Specialist, 04/2019 to Current
Mdu Resources Group, Inc.Belgrade, MT,
  • Led payroll production for multistate organization with 30 locations across 17 states.
  • Identified opportunities to streamline payroll processing by moving from individual store processing to processing by region.
  • Investigate payroll variances, P&L labor, and employee claims to resolve discrepancies and balance financial records.
  • Offer payroll and employee subject matter expertise to management and employees to resolve discrepancies.
  • Participated in integration of new operating procedures for employee onboarding, record keeping, and employment verification.
  • Created Standard Operating Procedures and employee training materials for store-related processes.
  • Upload time records into Payroll System and make adjustments to create accurate database for payroll processing functions.
  • Apply knowledge of regulations, employment law, and I-9/E-Verify processes to keep operations in compliance with applicable standards.
  • Prepare I-9, employee pay rates, and employee tax setup accounts for audits and assist with audit process to facilitate faster completion of tasks.
  • Support Payroll Manager in all departmental payroll operations by assisting with new hire onboarding, employee changes, termination actions, and balancing of labor-related general ledger (GL) accounts
  • Develop and maintain internal control processes, document procedures, identification of areas to improve internal controls, and implementation of policy change.
Office Manager, 08/2018 to 04/2019
Chicago Public SchoolsChicago, IL,
  • Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving for 30 medical clinics.
  • Digitized records and organized them for easy updating and retrieval by authorized team members.
  • Arranged conference tabling events for marketing and educational purposes to increase exposure of company.
  • Sourced vendors and compared/negotiated prices for new clinic needs, flu shots, and other items.
  • Managed corporate staff to establish efficient workflow, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.
  • Managed employee scheduling to staff 30 onsite clinics, appointment scheduling for clinics, screening 50+ calls per day.
  • Onboarded new hires and orientated on company processes while managing proper flow of clinic.
  • Developed standard operating procedures and training materials for administrative employees.
  • Managed office operations while scheduling appointments for clients and nursing staff.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments
Office Manager, 07/2017 to 08/2018
Chicago Public SchoolsChicago, IL,
  • First employee hire for local physical therapy clinic in increase growth and productivity of growing company.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Optimized organizational systems for payment collections and recordkeeping.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Maintained and organized scheduling for clinic.
  • Marketed philosophy and goals of company through multiple media outlets using industry best practice.
  • Redesigned company website to optimize flow, organization, and SEO.
  • Created New Hire packet and hiring process for future employees to display company and industry professionalism.
  • Go-to employee for all owner's administrative and office needs.
Wellness Program Intern, 01/2017 to 05/2017
Northern Arizona Public Employee Benefit TrustCity, STATE,
  • Developed five-week employee financial challenge using research-based knowledge and industry best practice.
  • Achieved participation and retention by designing and implementing newsletter and wellness challenge project during internship.
  • Managed marketing and communications content using positive psychology methods and social media outlets.
  • Participated in board meetings for employee health plan and wellness integration
  • Maintained $100,000 budget.
  • Coordinated wellness vendors and classes.
  • Event planning and implementation for large wellness event.
  • Consulted on integration of wellness and onsite health clinic.
  • Consulted on benefit design and implementation.
  • Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
Bachelor of Arts: University Studies, Expected in 05/2017
Northern Arizona University - Flagstaff, AZ,
  • Minored in Community Health and Social Work

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Resume Overview

School Attended

  • Northern Arizona University

Job Titles Held:

  • Senior Payroll Specialist
  • Office Manager
  • Office Manager
  • Wellness Program Intern


  • Bachelor of Arts

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