Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Recognized for improving effectiveness of workplace communication and coordination through software implementation. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills, recordkeeping and resourcefulness.
Skills
MS Office, Accela Permitting Software, Munis, Laserfiche, Adobe
Process and operational improvement
Project organization and team building
Budgets
Organization and effective communication
Team management
Customer service
Problem resolution and resourceful researching
Planning and Building daily operations
Safety violations
Permitting knowledge
Meeting Deadlines
Relationship development
Education
El Paso Community CollegeEl Paso, TX, Expected in ā ā:Biological Science - GPA:
Ysleta High SchoolEl Paso, TXExpected in ā āHigh School Diploma: - GPA:
Work History
City Of Pasadena, Ca - Senior Office Assistant Pasadena, CA, 04/2012 - Current
Fostered operational efficiency and compliance with Town policies through effective coordination of office activities.
Informed and supported department Director and managers through consistent communication and administrative support duties.
Generated permitting, financial and project reports for department; provided analyses.
Prepared, administered, monitored and approved payments and coordinated specific agreements between departments and other agencies.
Kept physical files and digitized records organized for easy updating and retrieval by both Building and Planning staff.
Interacted with customers professionally by phone, e-mail or in-person to provide information pertaining to Planning and Building Department operations.
Managed multiple projects simultaneously using organizational and analytical skills.
Worked as part of the Accela implementation team. As main point of contact, self-taught configurations methods to implement department processes for Building Safety and Planning department.
Strategically distributed administrative tasks amongst Planning and Building staff and provided guidance through training opportunities to promote performance.
Arranged meetings for boards and commission and coordinated resources for use by all attendees. Provided clear and concise meeting notes.
Enhanced collaboration between staff members by organizing training and creating training guides for better understanding of newly implemented software application.
Handled client correspondence and tracked records to foster office efficiency.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Scheduled and prepared meeting materials for the Board of Appeals, Board of Adjustment and Planning and Zoning Commission. Attended meetings and prepared official notes.
Provided clerical support to different departments with tasks ranging from basic office support, data research, yearly audit support, account reconciliations, refunds and setting up payment adapters.
Received and routed business correspondence to correct departments and staff members.
Produced high-quality documents, spread sheets and presentations for internal and customer-facing needs.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Bureau Veritas - Permit Technician New Orleans, LA, 04/2008 - 04/2012
Managed the consistent and efficient operation of the front counter assisting customers, processed building permits, and supported plan review and inspection functions.
Maintained Building Safety records and archives.
Prepared reports for distribution to Town Council, US Census Bureau, County Assessor, State Office of Manufactured Housing, various state and local agencies and interested members of the public.
Greeted visitors, received and distributed telephone calls, messages and mail. Provided information, answered questions regarding department activities and special projects.
Received, reconciled and deposited cash and checks.
Coordinated electrical clearances between inspectors, builders and electric utility company.
Received approval for and processed invoices, bills and other purchases.
Calculated building permit and zoning fees, and calculated sewer fees as applicable.
Maintained advanced payment accounts and prepared statements for builders.
Managed permit processing system, including meeting established time frames, maintained record/log of permits, archiving and storing plans and permits.
Attended accredited conferences and seminar as required.
Finley Distributing - Sales and Administrative Support City, STATE, 08/2004 - 04/2008
Devoted special emphasis to teamwork and worked closely with other departments. Repeatedly crossed trained dud to my ability to learn quickly.
Saved company hundreds by implementing cost-saving initiatives that address long-standing problems.
Worked with local customers to understand needs and provide scheduled service.
Handled several calls per day to address customer inquiries and concerns.
Performed end of day reconciliations for many customer accounts.
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