Senior Mortgage Loan Processor Resume Example XXXXXXXXXXXXXXXX

SENIOR MORTGAGE LOAN PROCESSOR

Professional Summary

Highly detail-oriented and organized loan processor with 3+ years of experience in a fast-paced environment.
Proficient in assisting qualified applicants with obtaining loans in a timely manner.
Extremely organized and capable of maintaining complex loan records.
Have a strong working knowledge of VA Portal to order certificates of eligibility and the order of VA appraisals.
Proven track record of addressing customer needs while presenting and exploring all of their financial options.
Great team player and have ability to maintain quality of work even during times of high volume.
The ability to cultivate trustworthy relationships with all parties and abide by all regulations and laws.

Skills

MS Office suite and proprietary mortgage processing software.
Working knowledge of FHA, FHLMC, FNMA and HUD servicing guidelines, individual state FC, BK and EV guidelines.
In-depth knowledge of real estate industry, loan underwriting and processing procedures
MS Word, Excel, Power pivot, Outlook, Power Point and Publisher, MS Teams, FHA Connection, different loan software (Calyx, LendingQB and Encompass) Proficient in Customer Service, Citrix, Lotus, Avaya, Aim, PKT, SPD and Mortgage software Programs (MSP)
Analytical skills
Avaya
Charts
Citrix
Closing
Communication skills
Credit
Client
Customer Service
Documentation
Email
Faxes
Fax
Frame
Hiring
Insurance

Work History

Senior Mortgage Loan Processor01/2018 to Current
XXXXXXXXXXXXXXXX – Dallas, TX

Perform a thorough review and analysis of borrower's credit, income and assets, appraisals, title and insurance information as required by loan program before submitting the file to underwriting.
Provide support to loan officer and underwriting teams by ensuring the timely, judicious and accurate processing of mortgages.
Document all communication related to the loan application in the LOS system's conversation log.
When requested, directly communicate with customer in writing and by telephone to obtain missing documentation required for the loan.
Expertise in conforming and non-confirming loans, Fannie Mae &Freddie Mac Guidelines, FHA, VA, USDA Rural development loans.
Ensure compliance with company policies, underwriting guidelines and lending program requirements.
Ensure all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings.
Complete required loan submission, re-submission, and closing checklists.
Manage a pipeline of about 40 loans effectively with 25+ loan closings per month.
Perform other duties as needed or assigned by management.

Mortgage Loan Processor11/2015 to 12/2017
XXXXXXXXXXXXXXX – Dallas, TX

Responsible for processing loans from set-up to closing by verifying, compiling and entering borrower information in to loan processing systems.
Submit mortgage loan application files for underwriting approval, and creates and mails approval or denial letters to applicants.
Communicate with various companies to obtain vendor information including, but not limited to, verification of employment, flood certificate, title commitment, and payoff information.
Review residential loan application files to verity that application is complete and meet establishment standards, including type and amount of mortgage, borrower assets, liabilities and length of employment.
Upload all documents into Encompass on a “when received” basis; acknowledge receipt with the client same day when possible and verify documentation received meets requirements as needed.
Double-checking information documented on loan application with source document for accuracy and completeness.
Validate appropriate documents as required by processing options such as DU/LP.
Document all communication related to the loan application in the LOS system's conversation log.
Assist in problem resolutions to facilitate organized, accurate and timely closings.
Aware of and adheres to all state and federal regulations.
Recommend that loan not meeting standard is denied.
Manage pipeline within allotted turn times.

Customer Service Representative01/2013 to 10/2015
XXXXXXXXXXXXXXXX – Dallas, TX

Handle customer inquiries and complaints (by phone, email, and in-person).
Requesting prescriptions from doctor's offices on behalf of patients.
Troubleshoot and resolve product issues and concerns.
Document and update customer records based on interactions.
Ability to multi-task, prioritize, and manage time effectively.
Assists in the hiring of new staff by advising candidates of openings, providing applications.
Updates appropriate areas of patient information in patient records and other documents as needed.
Provide detailed reporting to leadership as requested.
Prepares fax cover sheets; sends and receives faxes; scans and emails documents.
Performs all required reference checks and background checks for applicants under consideration for employment.
Prepares and sends email reminders and notices.
Create charts with patient information.
Upload documents / manage documents.
Available to work varying shifts as needed.

Education

Bachelor of Science: Banking and Finance2011University of Buea

Resume Overview

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