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Senior Mortgage Loan Processor Resume Example

Resume Score: 80%

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SENIOR MORTGAGE LOAN PROCESSOR
Professional Summary

● Mortgage industry professional with over 4 years of loan processing experience and a comprehensive knowledge of conventional and government loans.

● Thorough in gathering borrower information, verifying loan document and reviewing file documentation to guide each loan from preapproval to closing.

● Computer savvy in MS Office suite and proprietary mortgage processing software.

● Highly motivated multi-tasker who can prioritize to ensure all projects are completed accurately and on time.

● Working knowledge of FHA, FHLMC, FNMA and HUD servicing guidelines, individual state FC, BK and EV guidelines.

● Advanced knowledge on residential mortgage loan documents (Foreclosure, Bankruptcy, Eviction, modification) and document functions.

● Offering 4 years of successful loan and mortgage processing.

Skills
  • Bilingual. Fluent in both English and French. Entry Level Spanish.
  • Excellent computer skills including MS Word, Excel, Power pivot, Outlook, Power Point and Publisher
  • Different loan software's ( Encompass Expertise, Turnkey Lender and LendingQB).
  • Proficient in Customer Service, Citrix, CsPr, Lotus, Avaya, Aim, PKT, SPD and Mortgage software Programs (MSP)
  • Organizational and Leadership skills
  • Problem Solver
  • Accountability
  • Communication and team player
  • Quickbooks
  • General Ledger Accounting
  • Credit Analysis
  • Office Management
Work History
Senior Mortgage Loan Processor, 11/2018 to Current
Wells Fargo – Allen, TX

● Review and verify borrower's income, assets, credit reports, employment history, property and appraisals, title and insurance information to prepare loan applications for underwriting submittal.

● Provide support to loan officer and underwriting teams by ensuring timely, judicious and accurate processing of mortgages.

● Expertise in conforming and non-confirming loans, Fannie Mae &Freddie Mac Guidelines, FHA, VA, USDA Rural development loans, conventional and Jumbo loans.

● Ensure compliance with company policies, underwriting guidelines and lending program requirements.

● Ensure all files are complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings.

● Maintain customer/contractor email correspondence and provide call center support by responding to customer and contractor program questions, and advising customer and contractor of eligibility to participate in program(s).

● Serve as a knowledgeable resource for general program inquiries.

● Provide documentation of decisions and ongoing processing status updates as necessary.

  • Explained different types of loans pertaining to client situations.
  • Worked with underwriters to fix application problems and resolve issues.

Mortgage Loan Processor, 02/2017 to 08/2018
Home Community Mortgage – Irving, TX

● Process Conventional loans from set up to submission, from condition to close.

● Review residential loan application files to verity that application is complete and meet establishment standards, including type and amount of mortgage, borrower assets, liabilities and length of employment.

● Submit mortgage loan application files for underwriting approval.

● Research borrower accounts utilizing various customer system.

● Cross-reference information documented on loan application with source document for accuracy and completeness.

● Aware of and adhered to all state and federal regulations.

● Recommended that loan not meeting standard is denied.

● Managed pipeline of approximately 40 loans effectively.

  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
Customer Service Representative, 05/2016 to 03/2017
New York Life Insurance Co – Dallas, TX

● Reviewed employee insurance accounts and answered questions based upon established policies and procedures.

● Maintained current knowledge of assigned programs and services. .through on-going classroom and computer-based programs.

● Possess ability to troubleshoot complex issues with little guidance.

● Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers.

● Possess ability to work under pressure in a call center environment.

● Possess exceptional conversational and problem-solving skills.

● Ability to multitask and be able to diffuse difficult situations.

● Possess ability to decipher and articulate customer perspective so that customer's needs and concerns are accurately and empathetically addressed.

● Excellent interpersonal and telephone communication skills.

● Performed additional tasks as directed.

  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
Office Assistant, 06/2015 to 04/2016
TOSABS Development Center LLC – Irvington, NJ
  • Collaborated with CEO to ensure delivery of efficient, high-quality service.
  • Reconciled accounts for payable and receivable accounts.
  • Petty cash maintenance.
  • Preparation of payment schedules.
  • Daily account balance update for daily operations.
  • Screened personal and business calls and directed them to appropriate parties.
  • Maintained appropriate filling of personal and professional documentation.
  • Organized and attended meetings, including compiling all documents and reports ahead of time.
  • Sourced and ordered office equipment and supplies.
  • Answered high volumes of phone calls and email inquiries.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained clean reception areas, including lounge and associated areas.
  • Obtained signatures for financial documents and internal and external invoices.
  • Managed office operations while scheduling appointments for 32 to 45 department managers.
Education
Bachelor of Arts: Business Management, 02/2018
The University Of Texas At Dallas - Richardson, TX
Associate of Science: General Studies, 05/2016
Essex County College - Newark, NJ
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Wells Fargo
  • Home Community Mortgage
  • New York Life Insurance Co
  • TOSABS Development Center LLC

School Attended

  • The University Of Texas At Dallas
  • Essex County College

Job Titles Held:

  • Senior Mortgage Loan Processor
  • Mortgage Loan Processor
  • Customer Service Representative
  • Office Assistant

Degrees

  • Bachelor of Arts : Business Management , 02/2018
    Associate of Science : General Studies , 05/2016

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