I have been privileged to work these past 37 years in Retail, Store Management and Hospitality. I have worked for some amazing people & companies. My continuing journey has given me inspiration to gain more insight and experience on the highest level, I excel to learn more in the knowledge of the role that I am trained in. I always take P.R.I.D.E. in my work, I say this for it is a true acronym to live by everyday of People Respecting Individuals Diversities Equally. I am passionate and dedicated to go above and beyond in anything I set out to accomplish. I am a Number #1 Team Player in respecting everyone in the workplace with the knowledge of experience I bring with me.
Skills
Retail Sales Management & Hospitality Experience
Team Leader
People oriented
Training on different levels which challenges me to do better
Problem solver
Knowledge of Social media
Online security
Computer software
Trained on Microsoft and Apple Computers.
Guest services Management
Hotel Reservations
Training and mentoring Employees
Digital imagery
Digital SLR camera master
Digital photography
Social and digital media &tech Training and sales
Motivator
Work History
Senior Front Desk Agent, 03/2019 to 01/2020 Vail Resorts – Ludlow, VT,
Working for the Boardwalk Inn Hotel is second nature to me in Hospitality, making reservations for the Hotel, making packets, doing paper work for the shift I am working and tending to guests needs who stay there, closing and cleaning the pool area at, delivery packages to rooms for guests, counting the shift drawers and making deposits & change for the front desk, also selling our All-Day ride ticket passes to our guests. The BWI hotel is the brain of the Kemah Boardwalk itself we answer all calls pertaining to hours of operations of the theme park, times of the live entertainment we have weekly.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Managed customer complaints and rectified issues to complete satisfaction.
Computed guest billings and posted charges to room accounts.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues.
Managed daily operations of front desk at major hotel, oversaw concierge duties .
Set guest and group reservations and processed check-ins and check-outs.
Informed travelers of hotel security features and offered details regarding safety processes and procedures.
Digital Imaging Sup. / Sony Expert Digital Imaging, 05/2007 to 01/2019 Path Medical – Port Saint Lucie, ,
My main objective each day was aligning a customer needs with the right solution, either a point-n- shoot camera to a full frame DSLR.
Sony makes them most advance cameras on the market currently which meant it was my job to translate those features in to benefits for our customers.
Twice a month I had the pleasure of hosting photography sessions for customers that wanted to get the most out of their cameras.
Some of the most my most recent achievements was ranking number #1 seller in district 59 of 139% IST for 2 years in the marketplace, grossing 125,000 a month in Camera Body, lens, point n shoot, Video Cams with Geek Squad Protection.
Managed productivity through efficient scheduling, task prioritization and process streamlining.
Assisted by coaching and training new employees.
Successfully led key projects which resulted in a positive outcome.
Improved customer satisfaction by promptly resolving conflicts and responding to requests.
NIGHT AUDITOR, 05/2011 to 09/2015 Emerald Grande & Harbor Walk Village Resort Hotel – City, STATE,
Working for the 5 Star Emerald Grand & Harbor Walk Village Resort Hotel Destin Florida was an illuminating, and exciting experience.
In the Hospitality Business, if you ever work any job dealing with the everyday customer this would be the job that challenges you on every aspect of customer service.
My duties as Night Auditor Front Desk was to Tabulate all of the Hotels, Restaurants & Stores end of days financial numbers to match their closing paperwork, any mistakes or voids, miscalculations was my job to solve and fix by the end of each shift.
Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
Ran daily reports to check data and address variances.
Coded invoices and other records to maintain organized and accurate records.
Assisted hotel guests with check in and out procedures courteously.
Posted nightly checks and vendor payments worth up to keeping detailed records and receipts.
Ran end-of-day computer functions and closed out reports, submitting details for review.
Kept accounts in balance and ran daily reports to verify totals.
Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
ASSISTANT MANAGER, 12/1990 to 08/2007 BLOCKBUSTER VIDEO – City, ,
Working for Blockbuster Video/ Blockbuster Music was the highlight of my career serving them for 17 years to the day our last store closed in 2007, Starting out as a CSR (customer service rep) within 3 short months becoming assistant manager to the title I claimed for 17 years my duties were to the basics of opening and the closing of the store.
Counting and making deposits for the store daily, making Schedules, training new employees, merchandising, customer relations.
Managing 5 other sister stores in the area for Training and meetings.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Completed inventory audits to identify losses and project future demands.
Supported sales management to optimize business development.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Trained team to deliver outstanding customer service, boosting customer satisfaction ratings.
Enforced company policies and procedures to strengthen operational standards across departments.
Resolved problems promptly and effectively to elevate customer approval.
Motivated, trained and disciplined employees to maximize performance.
Education
High School Diploma: , Expected in 4 1981 Mobile Christian - Mobile, AL, GPA:
Honor's Society
Drama and Arts Guild
Majored in Drama
Graduated with 3.4 GPA
Additional Information
References :
Sean McGowen - GM Best Buy Destin Florida #799/
Cell-850-496-6481-SN-850-269-2140
Rene Cole/-Admin Supervisor/Hiring Training Coordinator Best Buy Galleria #291
Cell-832-451-7780 / SN-713-552-1512
Stephanie Herzog -Operations Manager Kemah Boardwalk Inn Hotel & Suites
Cell-832-236-1141 / HN/ Boardwalk Inn Hotel-XXX-334-9880 EXT 1014
Sarah Cordova - GM Galleria #291 No longer GM of 291 moved to Tampa
Kenneth Hall - Supervisor Galleria #291 (No Longer with Company)
Skills
Retail Sales Management & Hospitality Experience
Team Leader
People oriented
Training on different levels which challenges me to do better
Problem solver
Knowledge of Social media
Online security
Computer software
Trained on Microsoft and Apple Computers.
Guest services Management
Hotel Reservations
Training and mentoring Employees
Digital imagery
Digital SLR camera master
Digital photography
Social and digital media &tech Training and sales
Motivator
Work History
Senior Front Desk Agent, 03/2019 to 01/2020 Kemah Boardwalk Inn & Suites – Kemah, TX
Working for the Boardwalk Inn Hotel is second nature to me in Hospitality, making reservations for the Hotel, making packets, doing paper work for the shift I am working and tending to guests needs who stay there, closing and cleaning the pool area at, delivery packages to rooms for guests, counting the shift drawers and making deposits & change for the front desk, also selling our All-Day ride ticket passes to our guests. The BWI hotel is the brain of the Kemah Boardwalk itself we answer all calls pertaining to hours of operations of the theme park, times of the live entertainment we have weekly.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Managed customer complaints and rectified issues to complete satisfaction.
Computed guest billings and posted charges to room accounts.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues.
Managed daily operations of front desk at major hotel, oversaw concierge duties .
Set guest and group reservations and processed check-ins and check-outs.
Informed travelers of hotel security features and offered details regarding safety processes and procedures.
Digital Imaging Sup. / Sony Expert Digital Imaging, 05/2007 to 01/2019 Best Buy Destin # 799 / Best Buy Galleria # 292 – Destin Florida / Houston Texas ,
My main objective each day was aligning a customer needs with the right solution, either a point-n- shoot camera to a full frame DSLR.
Sony makes them most advance cameras on the market currently which meant it was my job to translate those features in to benefits for our customers.
Twice a month I had the pleasure of hosting photography sessions for customers that wanted to get the most out of their cameras.
Some of the most my most recent achievements was ranking number #1 seller in district 59 of 139% IST for 2 years in the marketplace, grossing 125,000 a month in Camera Body, lens, point n shoot, Video Cams with Geek Squad Protection.
Managed productivity through efficient scheduling, task prioritization and process streamlining.
Assisted by coaching and training new employees.
Successfully led key projects which resulted in a positive outcome.
Improved customer satisfaction by promptly resolving conflicts and responding to requests.
NIGHT AUDITOR, 05/2011 to 09/2015 Emerald Grande & Harbor Walk Village Resort Hotel – Destin, FL
Working for the 5 Star Emerald Grand & Harbor Walk Village Resort Hotel Destin Florida was an illuminating, and exciting experience.
In the Hospitality Business, if you ever work any job dealing with the everyday customer this would be the job that challenges you on every aspect of customer service.
My duties as Night Auditor Front Desk was to Tabulate all of the Hotels, Restaurants & Stores end of days financial numbers to match their closing paperwork, any mistakes or voids, miscalculations was my job to solve and fix by the end of each shift.
Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
Ran daily reports to check data and address variances.
Coded invoices and other records to maintain organized and accurate records.
Assisted hotel guests with check in and out procedures courteously.
Posted nightly checks and vendor payments worth up to keeping detailed records and receipts.
Ran end-of-day computer functions and closed out reports, submitting details for review.
Kept accounts in balance and ran daily reports to verify totals.
Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
ASSISTANT MANAGER, 12/1990 to 08/2007 BLOCKBUSTER VIDEO – Houston Texas / Destin Florida,
Working for Blockbuster Video/ Blockbuster Music was the highlight of my career serving them for 17 years to the day our last store closed in 2007, Starting out as a CSR (customer service rep) within 3 short months becoming assistant manager to the title I claimed for 17 years my duties were to the basics of opening and the closing of the store.
Counting and making deposits for the store daily, making Schedules, training new employees, merchandising, customer relations.
Managing 5 other sister stores in the area for Training and meetings.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Completed inventory audits to identify losses and project future demands.
Supported sales management to optimize business development.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Trained team to deliver outstanding customer service, boosting customer satisfaction ratings.
Enforced company policies and procedures to strengthen operational standards across departments.
Resolved problems promptly and effectively to elevate customer approval.
Motivated, trained and disciplined employees to maximize performance.
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Job Titles Held:
Senior Front Desk Agent
Digital Imaging Sup. / Sony Expert Digital Imaging
