SEARCH

Senior Dispatcher/Office Support Assistant Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
SENIOR DISPATCHER/OFFICE SUPPORT ASSISTANT
Summary

Exceptionally talented customer focused liaison, bringing 13 years of customer account maintenance, escalations support, administrative, clerical, and dispatching expertise within call center, administrative office, and concierge environments. Personable and professional under pressure, always looking for an opportunity to engage and master any customer service issue with attention to detail and exceptional results. Ready to bring an experienced, yet fresh perspective to a people focused environment.

Highlights
  • Customer Relations Specialist
  • Dedicated to process improvement
  • Proficient in Microsoft Office Suite, Salesforce, CW, KPI adherence
  • Proficient in customer account software
  • Excellent troubleshooting skills
  • Impressive concierge support
  • Devoted to data entry integrity
  • Impeccable follow up skills
  • Service solutions expert
Accomplishments
Promoted to Senior Dispatcher in 2015.
Spearheaded a successful project that resulted in obtaining a multimillion dollar contract with one of the top 10 Fortune 500 companies.
Awarded Office Support Staff of the year in 2015.

Experience
Senior Dispatcher/Office Support Assistant12/2013 to CurrentSurtec IncTracy, Ca
  • Worked directly with a team of sales representatives to increase service center profitability
  • Managed a team of 14 service technicians in California, Arizona, Texas, and Washington on a daily basis for one of the largest chemical manufacturing companies on the west coast.
  • Mastered the use of over 10 databases that included both company and customer designed management systems
  • Negotiated new contracts for sales and service of chemicals and equipment
  • Answered and responded to an extremely high volume of calls, emails, and faxes daily
  • Routed service and preventative maintenance for over 450 retail locations on a daily basis
  • Created metrics to improve both customer contact, follow up and increase service sales
  • Provided accurate and appropriate information in response to customer inquiries
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
Email Advocate10/2010 to 12/2013Restoration HardwareTracy, CA
  • Successfully resolved extreme escalation issues relating to the purchase of luxury home furnishings
  • Addressed customer product complaints empathetically and professionally
  • Introduced high end products and accurately explained value of ownership and care of merchandise
  • Answered an average of 60 emails/120 calls per day by addressing customer inquiries, maintaining customer communication and building repeat sale profitability
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Recommended, selected and helped locate and obtain out-of-stock products per customer requests
  • Answered product questions with up-to-date knowledge of sales and store promotions while offering customized and attentive customer experiences
  • Partnered effectively with the Home Delivery Team on scheduling deliveries, creating and completing delivery checklists, and making any changes to appointment times
Customer Service Representative08/2008 to 12/2009Kelly ServicesPleasanton, CA
  • Maintained temporary customer service positions with retailers in the Service, Auto Sales, & Banking Industries
  • Effectively handled multiple incoming/outgoing phone calls while servicing accounts, dispatching deliveries, and preparing routes for the following day's delivery
  • Maintained a high end portfolio of car dealerships in sales, purchasing opportunities, and hospitality arrangements
  • Mastery of customer service management systems and databases
Online Customer Account Rep11/2006 to 05/2008 Wells Fargo BankConcord, CA
  • Effectively managed a high-volume of inbound and outbound customer calls
  • Obtained and verified all required customer information for tracking purposes
  • Educated customer's on the account portfolios while effectively offering products/services that would benefit them overall
  • Collaborated on the development of strategies for increased self account management and features such as BillPay, Online Transfers, and Online Statement Review
  • Assessed clients' financial situations to develop strategic financial planning solutions
Customer Account Executive07/2003 to 10/2005Comcast CableConcord, CA
  • Answered on average of 120 calls per day by addressing customer inquiries, solving problems and providing new product information
  • Provided an elevated customer experience to generate a loyal clientele
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Showcased an exceptional level of care and concern when retaining customers due to escalations and competitive marketing strategies
Education
Associate of Arts: Liberal ArtsSan Joaquin Delta CollegeStockton, CA
Coursework in Liberal Arts
Coursework in Communications and Psychology
High School Diploma: General Education2000Sierra Nevada High SchoolReno, NV
Coursework in Culinary Arts
General Education
Graduated Valedictorian
Skills
70-85 Wpm, Avaya, Salesforce.com, banking, call center, superior communication skills, creative problem solver, impressive client relations, great organization skills, effective routing skills, dispatching, supervisory skills, financial planning, inventory, marketing strategies, MS Windows, Persuasive speaker, quick learner, sales, scheduling, strategic workflow
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Surtec Inc
  • Restoration Hardware
  • Kelly Services
  • Wells Fargo Bank
  • Comcast Cable

School Attended

  • San Joaquin Delta College
  • Sierra Nevada High School

Job Titles Held:

  • Senior Dispatcher/Office Support Assistant
  • Email Advocate
  • Customer Service Representative
  • Online Customer Account Rep
  • Customer Account Executive

Degrees

  • Associate of Arts : Liberal Arts
    High School Diploma : General Education 2000

Similar Resumes

View All
Dispatcher-Office-Assistant-resume-sample

Dispatcher Office Assistant

Reliable Air Conditioning

Gilbert, Arizona